Sales Manager

Devi Padikkal Phone: 832-***-****

Houston, Texas email : ********@*****.***

OBJECTIVE

To be part of dynamic and growth oriented organization which has varied technical challenges

and provides opportunities to develop my skills and career growth.

EXPERIENCE SUMMARY:

A total over 9 years of robust IT experience in the space of technologies like Java and

Siebel.

6 years of Experience on SIEBEL7.8//7.7/7.5.3 development(EAI,eScript,Business Service,

Workflow, and Configuration)

3.5 yrs of Experience on Siebel 7.5.3 Configuration

2.5 years of Experience in Siebel Integration using EAI

3.5 yrs of Core Java Experience

TECHNICAL SKILLS:

Siebel7.8,Siebel 7.7,Siebel 7.5.3, E-script,Workflow, Business

CRM

Service, Configuration, Siebel Web services

Object-Oriented Analysis &

UML, Rational Rose.

Design

JDK 1.3/1.4,EJB, Servlets, JSP, JDBC, JAXP,JDOM,RMI,

JAVA/J2EE

SWING, AWT

Application Servers JBoss, Apache, Tomcat

Special packages Java Communication

Web Technologies XML,XSL,WML

Databases Oracle, MySQL

Version Control CVS

VISA STATUS:

L2 Visa – with EAD

EDUCATION :

BE (Electronics & Telecommunications) - University Of Pune, Maharashtra in 1999

TRANINGS :

Trained on Siebel ICM conducted by Oracle.

Trained on Siebel 7.5.2 conducted by HP-GDIC.

WORK EXPERIENCE:

1. VMware Inc. Palo Alto(From Sept 2008 to Feb 2009)

VMware is the global leader in virtual infrastructure software for industry-standard systems. The

world's largest companies use VMware solutions to simplify their IT, fully leverage their existing

computing investments and respond faster to changing business demands..

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Roles and Responsibilities:

W as working as the Onsite coordinator/Tech Lead from Infogain, for the Offshore Team in

India.

Handling the release based enhancements for the Global Support Service.

Translating the Business requirements into the technical design documents and

implementing the same.

Involved in SR assignment for service module

W orked on making Siebel configuration, Assigment Manager, EAI as per the business

requirements

W orking on Application Deployment Manager for automating deployments and minimizing

Downtime and manual effort.

Created the automated unit testing tools using the Siebel VBCOM.

W orked on the design and development of an interface, for defining the attributes for

entitlements and using a more data driven approach in building the business logic.

2. McAfee Inc., Bangalore (From March 2007 till Dec 2007)

McAfee is a product development company which provides end to end solutions for internet

security and antivirus software.

MAX MacAfee Security Alliance Program is the Global implementation of Siebel which allows

partners (resellers and distributors) to do business with macfee.This also includes a Siebel

Sales, Support, PRM and eService implementations.

Roles and Responsibilities:

W orking as a Team Lead, handling the release based enhancements to the MAX

application.

W ork with the business on understanding the business requirements and Technical

solutions.

Currently working on the implementing Account Segmentation based on the various

Regions McAfee Inc, does business in. (EMEA, APAC, JAPAN, NA, etc.)

Support the team with the development/design challenges through the development and

testing phase.

Involved in the integration using Siebel and SAP for synchronizing Account info.

W orked on Siebel Multilingual release for Japanese users.

W orked on eScript, Siebel Configuration, EAI.

3. Hewlett Packard, Bangalore (From July 2003 till Feb 2007) Consultant (SIEBEL)

Partner Lead Sharing Real Time Interface

Technologies Used: Siebel 7.5.3, Siebel Configuraton, Siebel e-Scripting, Workflows,

Business Service, EAI.

The Lead interface is a bidirectional interface that publishes Lead information to the PRM

system, as well as subscribing to PRM Lead information anytime PRM Lead data is updated.

The major functionalities implemented are:

- Siebel Outbound

1) Lead header and related entities will be propagated from Siebel CRM into PRM. Other

data elements will be associated to the Lead.

- Siebel Inbound

2) Allows specific updates on Lead header and related entities to be received from PRM.

Responsibilities:

1. Worked on the Design and construction of the Interface using EAI.

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2. Involved in the end to end testing involving the CRM and PRM teams.

3. Involved in critical issue resolution with the teams.

4. Worked on the creating and consolidating the Build Notes and other deployment related

documents for each build during development and testing and also the consolidating

build notes involving all the interfaces.

5. Worked with the onsite team during the Design/testing phase and worked on the issue

resolution within timelines.

6. Worked on creating knowledge briefs and Reusable components on the Real Time

Interface.

7. Took up the responsibility of the Integration Lead during his absence.

Partner Contact Real Time Interface

Technologies Used: Siebel 7.5.3, Siebel Configuraton, Siebel e-Scripting, Workflows,

Business Service, EAI, Webservices.

This is a Real Time Synchronous Interface which is used to transfer (Insert/Update) the

Partner Contact data between CRM and PRM application. This Interface helps the Agents as

this relieves them from logging into both the CRM and PRM application, and also of the

negative Partner user impact. This adds much business value as this saves much of the

Agents time and minimizes the human errors of manually entering data into both applications.

Responsibilities:

1. Worked on the complete construction & implementation of this Real Time Interface.

2. Used Siebel EAI, scripting and workflows for the implementation.

3. Implemented the Outbound Web services for achieving the Real Time Transfer of Data

between in CRM and PRM application

4. Worked with the PRM Team in Creating and publishing the Inbound Web service in

Siebel.

5. Involved in the end to end unit testing and interacting with the onsite business folks on

functional/technical issues.

6. Created the deployment documents and also Operational Manuals and Instruction

Manuals for deployment of this interface.

WW CRM - Release 2

Client: HP (48 HP regions worldwide)

Technologies Used: Siebel 7.5.2, eScript, Siebel Configuration, Oracle

This is a complex Siebel implementation for CLIENT, where the team worked with regional

and worldwide business and technology stakeholders to standardize related level 3 business

processes, balance requirement and affordability parameters, and define a worldwide scope

and solution.

The main aim of this project was to achieve

Globally consistent marketing, lead mgt. side and outside sales processes

Fit-gap analysis resulting in LOE required addressing gaps and taking care in future releases

This is HP's worldwide Siebel Implementation to unite its sales force, marketing personnel,

call center professionals, and partner network through a single, comprehensive business

customer information system. This application combines functionality from Siebel Sales,

Siebel Marketing, Siebel Call Center, Siebel Analytics, Handheld, CTI and PRM.

Responsibilities:

1. Participated in the review and Design of the Sales related entities.

2. Development and enhancement of the Sales entities(Partner, Service Agreement)

3. Scripting for a particular requirement in the Service Agreement.

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4. Monitoring the defects and driving them to closure during the testing phase.

Kuala Lampur Call Center

Client: HP (48 HP regions worldwide)

Technologies Used: Siebel 7.5, Siebel Sales, Marketing & Call Center, Oracle

Kuala Lumpur Call Center is a regionalized project developed on top of WWCRM project. The

enhancement is required in the field of partner management, contact center, and Lead

management

Responsibilities:

1. Participated in the review and Design of the Sales entiies, Partner Management and

Agreement and Account entities.

2. Design of the Partner Management

3. Development including eScripting and Configuration for Partner Management including

scripting for some requirements.

4. Developing the RTM and Review Logs and other Quality related activities for CMMi Level

process.

WW CRM - Release 1

Client: HP (48 HP regions worldwide)

Technologies Used: Siebel 7.5, Siebel Sales, Marketing & Call Center, Siebel Analytics 7.5,

Oracle

This is a complex Siebel implementation for CLIENT, where the team worked with regional and

worldwide business and technology stakeholders to standardize related level 3 business

processes, balance requirement and affordability parameters, and define a worldwide scope

and solution.

The project main aim was to achieve

Globally consistent marketing, lead mgt. side and outside sales processes

Fit-gap analysis resulting in LOE required addressing gaps and taking care in future

releases

This is HP's worldwide Siebel Implementation to unite its sales force, marketing personnel, call

center professionals, and partner network through a single, comprehensive business customer

information system. This application combines functionality from Siebel Sales, Siebel

Marketing, Siebel Call Center, Siebel Analytics, Handheld, CTI and PRM.

Responsibilities:

1. Responsible for creating the design documents,with respect to the client requirements on

the Siebel Configuration on Sales and Contact Center related entities like

Partner,Account,Agreement,Opportunity etc.and Contacts and Assets on the Contact

Center.

2. Responsible for the design and development of Install Base (Asset), Partner, Agreement

and the Account Entities.

3. Development of the Install Base, Partner and Account Entities

4. Participated in the code and configuration review as per Siebel Standards.

5. Created unit test cases executed the same

6. Actively participated in the Knowledge Transfer session from and took the ownership of the

entities.

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Serial Number Tracking and Warranty Validation.

Client: LSI Logic

Technologies Used: Siebel7.5.2, Siebel Tools, Siebel EIM, TIBCO

This involves providing a systematic solution for capturing Serial Number, Ship Date and

Customer information for board products being manufactured and delivered by

Subcontractors and Logistics centers. There are multiple business requirements for storing

this information and having the ability to retrieve the data both internally as well as

externally to support Warranty/Entitlement validation and Marketing information, like

providing up-to-date warranty information in order to assess whether a board is eligible for

warranty repair, checking warranty information when being requested to process a return

order, give visibility into a situation where customers have expired warranties.

Responsibilities:

1. Responsible for creating the design documents,with respect to the client requirements

2. Designed the data mapping required for data migration(EIM) from Mylex to Siebel.

3. Configuring the Screens and creating the custom screens and views in Siebel using tools.

4. Configuration of Application using Siebel tools.

5. Involved in the development of scripts used by the TIBCO integration manager

using JAVA.

4. True Blue Technologies, Bangalore (From May 2000-July2003, as Senior

Software Engineer)

Voice Communication System

Clients: Park Controls & Communications Pvt ltd,ISTRAC Bangalore.

Technologies Used: Red Hat Linux 7.2, J2SDK1.4.0, JNI, RMI, JAXP and JDOM,C/C++

SIP, SDP, RTP, AND RTCP.

The Voice Communication System is a VoIP based voice publish/subscribe model,

designed for the utilization of existing bandwidth; it provides non-interfering multicast half-

duplex audio communication channels.

Responsibilities:

1. Responsible for the Design and Development

2. Developed the signaling module, desktop unit (User Interface Unit), administrative

module in Java.

3. Developed the test cases, and responsible for debugging based on the results.

iBOX MIGAS

Clients: Sun MicroSystems, Birla 3M, Computer Associates, India, OmanTel, Muscat

Finance,MIS Dubaï

Technologies Used : W inNT/98, RedHatlinux7.*, Sun Solaris, JDK1.3, RMI, JSP, Java

Communication, XML, XSL, WML, Tomcat with Cocoon, MySQl,

Oracle8I,

IBOX MIGAS (Mobile Information Gateway Access Server) is an interoperable application with

multiplatform functionality. This application delivers enterprise content to various end user

devices in the user-preferred format.

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Responsibilities:

1. Designed and Developed the web/wap interface

2. Involved in the development of the SMS module, which sends, receives & manipulates the

messages accordingly.

3. Key Player in the development of the functional logic for the web/wap interface using Java

and JSP, and responsible for the integration of the same with the XML documents.

4. Developed the unit test cases for the product.

DynaGATE

Technologies Used : WinNT/98, RedHatlinux6.2,Java(JDK1.3),WAP,XML,WML,JAXP,

Nokia Tool Kit,Apache 1.3.10

DynaGATE is a WAP Gateway, the implementation of the WAP stack using JAVA. The WAP

gateway talks to the phone using the WAP stack, and translates the requests it receives from

the mobile phone (i.e. WSP Request) to normal HTTP Request.

Responsibility :

1. Responsible for the development and testing of the WMLEncoder module.

2. Understanding the WML from WAP specification.

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