Engineer Software
Resume:
Resume for Patrick Madden
**********@***.***
**** * ******** * Spokane WA, 99201
Objective:
Provide superior and lasting value for my employer and clients using my extensive software development and
support skills.
Key Strengths:
I bring 25 years of blended experiences dealing with enterprise level development, product support and customer
support using C, C#, VB and assemble language skills. I can dissect issues and identify solution options in a timely
fashion. I can communicate directly with clients of any level from implementation engineer to first line users.
Throughout my career I have been given the opportunity to fulfill support responsibilities and execute development
tasks in parallel while maintaining minimal rework rates.
Experience Summary:
I have demonstrated the ability to work in both development and support rolls working in a wide diversity of arenas
while consistently deliver ing projects on schedule and within budget. I enjoy helping people, which enables me to
provide clients and co-workers with excellent support.
Compucom Systems Inc. 2002 – Present (formally Getronics)
Staff Software Engineer; Banking industry product responsible for supporting domestic customer’s .Net
financial application and international distributor’s.Net proprietary application frame work.
Designed a software instrumentation system utilized to diagnose issues in production environments where
no other debugging or diagnostic tools where available.
Created reports and receipts for the enterprise level financial application package product using Crystal X.
Responsible for designing and implement ing a customer problem tracking system with SLA report
generation based on Borland’s StarTeam workflow .
Wang Global 1999-2002
Staff Software Engineer; Product Support Technical Lead; I coached 12 engineers in the product support
organization.
Integrated signature display systems used to verify customers identifications. These integrations required
the decoding of various compression algorithms and converting uncomp ressed data stream into bitmaps.
Responsible for product suppo rt of the enterprise-level financial application package product line and
responsible for international product support of enterprise-level financial application package frame work.
Olsy North America 1996-1999
Sr. Software Engineer; Responsible for all system level Y2K adjustments.
Responsible for product support of systems level software for a diskless unix workstation and unix servers.
Responsible for product support of systems level software in a MS-Dos/Window environment that allowed
diskless unix workstations, running on a PC-interface card, to utilize the Window interface as the IO for the
unix workstation.
Education: BS Computer Information Systems from Eastern Washington University
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