Customer Service Technician

Brandy G. Lee

***********@*****.***

**** ***** ********* ** *** 7203

Lancaster, TX 75134

409-***-****

Objective

To provide proactive involvement in a position that will utilize, enhance and challenge the

knowledge obtained through field of study and hands on experience.

Education

West Brook and Associates Certification: PTC Dental Anatomy

Certification Date: 2001

West Brook and Associates Certification: Crown and Bridge Anatomical Waxing

Certification Date: 2001

West Brook High School Diploma

Graduation Date: May 1997

Iverson Business School Certified Surgical Technician

And Court Reporting Diploma of Surgical Technician

Graduation Date: November 2008

Skills

*Excellent communication skills *Takes initiative *Fast learner *Team play

* Very organized * Hard worker *Easy to adapt to change

*Computer literate –Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Word Perfect,

Adobe Acrobat 4.0 *Medical Terminology

Experience

04/Present Richardson Surgicare

Surgical Technician- First assist surgeons with laparoscopic lap band surgeries and colonoscopies.

Setting up cases as well as maintaining a sterile field throughout cases. Daily pulling of cases for

next day procedures. Assist with handling of instruments in central sterile department.

01/08- 11/08 Los Colinas Medical Center

Externship- OBGYN, Orthopedics, ENT and General Cases. Daily pulling cases for next day

procedures. Assist with sterile processing of instruments.

08/07-5/08 Pro Lab

Phlebotomist - Commuted daily route to nursing homes for patient blood draws. Light paperwork

and delivery of blood, stool, urine samples to laboratory.

10/05-08/07 Medical Center of Mesquite

Phlebotomist - Capillary and venipuncture blood draws from infant to geriatric patients. Performed

bleeding times, therapeutic blood draws, blood cultures and PKUs . Responsible for receiving

blood, spinning of blood samples in centrifuge. Delivery of specimens to various departments in

laboratory.

02/04-08/05 Spherion

Sprint Customer Service Representative- Provided stellar customer service to Sprint PCS

customers. While utilizing problem solving skills to assist with cell phone bill payments,

agreements and a various customer service inquiries.

02/00-03/01 West Brook and Associates

Dental Technician- Created full dentures, crowns, bridges and orthodontic appliances. While

captured created both perfections and imperfections of natural teeth.

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