Engineer Manager
Resume:
Larry Dulock
#****
Irving, Texas 75063
Cell: 469-***-****
OBJECTIVE: IT professional with strong experience in providing help desk support to
corporate clients across diverse industries. Recognized for ability to
coordinate special projects, control budgets, manage the purchasing of
hardware and software, supervise technical teams, and translate
technical jargon into non-technical terms.
QUALIFICATIONS:
Hands-on experience for 7+ years in the IT field, with expertise in
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troubleshooting and working one on one with clients to resolve a variety
of technical issues
Successful in meeting and accepting new technical challenges and
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finding solutions that meet specific customer needs
Dedicated, hard working individual with excellent communication
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skills
Outstanding motivator works well in team environments, as well as
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individually assigned projects
EDUCATION:
Microsoft Certified Professional - Brookhaven Community College -
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Dallas, Texas - 2003
Microsoft Office Certified - El Centro College – Dallas, Texas - 2000
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EXPERIENCE:
10/2006 – Present Mobile X-Ray Tech - American Physician Housecalls
• Travel to patient’s home and set up mobile x-ray machine at each
location.
06/2004 - 08/2006 Network Administrator - Michealson Realty
Temporary contract. Met with IT manager to review network issues
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and recommend improvements
Installed Active Directory to Windows 2000 server; created new
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logins for each employee
Gave internet access to each of the 18 computers through an
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installed McAfee firewall
Created network shares for easy installation of required software
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such as MS Office, service packs, and anti-virus updates
01/2001 – 04/2004 Network Engineer - Alcatel Network Systems
Assisted support team in upgrading 5,000+ Alcatel employees with
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new HP pc’s
Created ghost images for the various departments to suit their
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specific needs
Worked directly with each employee to safely create network folders
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and archive data
With new pc in place, configured network drives, set up printers and
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customized desktops to each employee’s individual specifications
05/1998 – 06/1999 CSR - Stream International
Supported CompuServe’s online services within Stream
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International’s large call center
Promoted to Mentor within a 6-month period
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Responsible for creating and maintaining a spreadsheet showing all
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computer hardware utilized by the CompuServe account, totaling over
200 CSRs
Salary Requirement: 30,000 per year
Excellent References Available Upon Request
Contact this candidate