Project Manager Customer Service

JIGNESH MOHANBHAI PATEL

**** ****** ***** ***** • Reno, Nevada 89503

H: 775-***-**** • *********@*****.*** • C: 775-***-****

CHEMICAL & PROCESS ENGINEERING

Results-driven, detail-oriented chemical engineer possessing a strong balance between business savvy and

technical capabilities. Coordinate the design, development and scale up of cost-effective plants and

production processes to streamline chemical manufacturing. Monitor, analyze and improve manufacturing and

laboratory testing processes to ensure compliance with standard operating procedures, industry quality

standards as well as environmental and safety regulations. Capitalize on superior project, cost and time

management skills to ensure the on time and within budget completion of deliverables. Build and spearhead

top-performing teams, providing the guidance and support needed to meet and exceed all business

expectations. Core competencies include:

Chemical Engineering • Research & Development • Project & Operations Management • Laboratory Testing

Process Improvement • Problem Solving • Safety & Quality Assurance • Cost & Time Management

Distillation Column Calculations • Thermodynamic Cycles • Mass & Energy Balances

Communication & Interpersonal Skills • Team Building & Leadership

PROFESSIONAL EXPERIENCE

UNIVERSITY OF NEVADA, Reno, Nevada • 2006-2008

Project Manager & Team Leader (2007-2008)

Oversaw all aspects of a senior plant design project, which NASA Ames partly funded. Performed lab

experiments and leveraged results to propose a scale up process for building an industrial size plant.

Prepared comprehensive business proposals, which included conducting financial costing analysis to

determine the costs of the proposed plant design. Developed Gantt charts to monitor progress and ensure on

time project completion.

• Served as the 3-member team’s main point of contact with the professor and NASA Ames.

• Prepared and delivered presentations to NASA Ames in California

Undergraduate Research Assistant (2006-2007)

Conducted thorough research studies to determine whether municipal waste is a viable source of energy in

addition to developing new and improved, cost-effective chemical manufacturing processes. Contacted local

wastewater treatment plants to arrange the collection of samples. Followed standard testing procedures to

analyze and define the caloric heating value of 3 different wastewater samples.

• Determined the most effective arrangement of operations for heat transfer, distillation and drying.

• Ensured that all processes operated in compliance with environmental, health and safety principles.

• Facilitated the setup of a fluidized bed and Thermo Gravimetric Analysis (TGA) machine.

• Maximized the integrity of caloric heating values obtained by outsourcing sample testing processes to an

established laboratory facility in Tennessee.

SMITHSON MASON GROUP, Leeds, United Kingdom • 1997-2002

Technical Advisor – Professional Risks Unit

Liaised with prospective business clients – including therapists, psychologists, counselors and alternative

medicine practitioners – to identify and align their needs and requirements with Smithson Mason’s insurance

solutions. Prepared and presented proposals outlining insurance policy terms and premiums to secure new

client accounts. Responded to queries from policyholders and served as the first point of contact in the event

of a claim. Trained and mentored new members of the technical team.

JIGNESH MOHANBHAI PATEL • Page 2 • *********@*****.***

SMITHSON MASON GROUP – Technical Advisor (continued)…

• Grew organizational insurance policies from 50 to 100+ holders after developing 12+ compulsory schemes

– policies that required association members to carry Smithson Mason’s insurance.

• Represented the Smithson Mason Group at the national conferences of some of their biggest clients.

• Personally handled the Professional Risks Director’s client files after only a year with the company.

• Promoted from Temporary Filing Clerk to Full-Time Technical Advisor within a couple weeks of working at

the insurance brokerage company.

MARTINS MINI MARKET, Leeds, United Kingdom • 1997-2003

Part-Time Assistant Manager

Oversaw all aspects of day-to-day operations for a convenience store that sold liquor and groceries 7 days a

week. Managed store inventories to maintain a constant supply of stock. Cultivated strong relationships with

wholesalers to purchase competitively priced goods. Oversaw all cash handling processes. Handled and

resolved all customer service issues.

• Successfully managed all aspects of operations for the family-owned store to satisfy customer demands

while ensuring the achievement of business goals.

ADDITIONAL HISTORY

(Details provided upon request)

Pharmacy Intern / Technician – BOOTS THE CHEMIST, Leeds, United Kingdom

• Dispensed medications in order to fill customers’ drug prescriptions in a timely fashion.

• Advised patients regarding the treatment of ailments and the use of medications sold in the pharmacy.

• Monitored inventory levels and placed purchase orders to maintain a constant supply of medication.

EDUCATION

Bachelor of Science in Chemical Engineering – University of Nevada, Reno, Nevada

Recipient of the Neil J. Redfield Scholarship • Dean’s List: Fall 2004, Spring 2005 & Fall 2007

Chemical Engineering Studies – University of Leeds & University of Bradford, United Kingdom

Program in Pharmacy Studies – University of Aston, United Kingdom

PROFESSIONAL DEVELOPMENT

Successfully passed the “Fundamentals of Engineering” exam in 2008.

Safety Training – Safety & Chemical Engineering Education (SAChE) Program

Weekly Webinars – American Institute of Chemical Engineers (AIChE)

AFFILIATIONS

Sophomore Representative, Secretary & Active Member – AIChE Student Chapter

Served as a School of Engineering Tour Guide & Demonstrator on Engineers Day.

Member – Tau Beta Pi (TBP) – Engineers Honors Association

FOREIGN LANGUAGES

Gujarati (Spoken Fluenty) • French & German (Basic)

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