Sales Maintenance

ALAN L. MULDER

**** ****** **** ****, ****** City, Texas 78675

Home: 830-***-**** Mobile: 214-***-****

E-mail: *********@***.***

P ROFESSIONAL S UMMARY

Executive Level Operations Manager Consistent history of growing revenues, increasing market share,

improving profitability, and surpassing customer expectations Proven leader able to produce results under

pressure, analyze options, and create solutions with a strong emphasis on quality deliverables and customer

retention

C ORE C OMPETENCIES

Client Relationship Management Contract Negotiation and Execution Multi-Million Dollar P&L

Management Budgeting and Forecasting Proficiency Business Development Expertise Acquisition

Opportunities Identification, Evaluation and Recommendation

P ROFESSIONAL E XPERIENCE

LEXMARK INTERNATIONAL, INC. Lexington, KY June 2007-December 2008

A leading developer, manufacturer and supplier of printing and imaging solutions for commercial and private

applications.

Services Program Manager - Led a team of senior Customer Operations Managers in client service

environment.

Consistently achieved outstanding customer satisfaction, based on survey data for product and service

delivery. (2008 results were 9.2 out of possible 10).

Exceeded annual revenue growth expectations in 2008 by one million dollars.

Achieved 100% renewal rate for all agreements coming to term in 2008.

ADVENT AUTOMATION, INC. – Hanover, MD April 2006-May 2007

ATM Hardware sales and banking equipment maintenance provider, exclusively in the northeast United States.

Vice President of Sales – Expanded maintenance sales and ATM products from northeast region of

United States to rest of the country.

Directed and implemented the planning process for expansion to new geographic areas.

Crafted marketing plan from needs assessment through implementation.

U.S. BANK/GENPASS SERVICE SOLUTIONS, LLC. – Dallas, TX July 2000–March 2006

Genpass was a banking services provider purchased by U.S.Bank.

Senior Vice President of Sales and Operations – Oversaw delivery of ATM maintenance services to

350+ customers, on 8,200 ATM’s in 33 states.

Alan L. Mulder Resume

Led two vice presidents and four assistant vice presidents who were responsible for a technical team of

over 200.

Directed fiscal, budgetary and management responsibilities for over $20 million in annual revenue.

U.S. BANK/GENPASS SERVICE SOLUTIONS, LLC. (Continued)

Led sales team to attain 200% of plan for 2005.

Led operations team to establish and maintain effective customer relationships resulting in 97% customer

retention for 2005.

Negotiated professional service delivery agreements.

Identified, evaluated and recommended companies for acquisition by Genpass.

AFFILIATED COMPUTER SERVICES, INC. – Dallas, TX June1989–July 2000

Financial Ser. Div. of ACS, Inc., an information technology company, sold to Genpass in July 2000.

Senior Vice President of Sales and Operations – Revamped a non-revenue producing internal support

organization into an external business unit resulting in recurring annual maintenance revenue of $10 million.

Received CEO award for outstanding personal sales achievement, reaching 340% of sales quota.

Implemented operational management strategy that resulted in division’s turnaround to profitability and

organizational effectiveness.

Evaluated customers’ maintenance requirements and expanded internal maintenance organization resulting

in growth to support customers in 32 states (up from 23 states).

Negotiated and closed contractual agreements for maintenance services resulting in 300 new customers.

Established and maintained effective customer relationships resulting in 95% customer retention rate.

AFFILIATED COMPUTER SYSTEMS, INC., – Dallas, TX March 1981-June 1989

MTECH CORPORATION, EDS

1982, ACS, Inc. changed name to Mtech Corporation; 1988,

EDS purchased Mtech.

Vice President of Field Operations, Field Electronics Division

Personally responsible for establishing ATM maintenance organization.

Managed $8 million budget and staff of 90 technicians and managers.

Directed delivery of maintenance services to a customer base of approximately 150.

Planned and administered budget process, long range business planning, variance reporting, forecasting and

objectives achievement.

EDUCATION: University of Texas at Arlington, Arlington, TX

Bachelor of Arts Degree – Business Management

ACCOMPLISHMENTS: Who’s Who in Business 2006-2009

Alan L. Mulder Resume

Contact this candidate