Sales Customer Service
Resume:
Andreia Marteli
Fort Lauderdale, FL 33301
***********@*****.***
SUMMARY OF EXPERIENCE
• Financial Services; Loan applications.
• Art and Design; Edit, Convert and Compose Images.
• Retail; Sales.
WORK AND LEADERSHIP EXPERIENCE
Autobank Financial Services, LCC
Underwriter / Analyst Mar 2006 – Nov 2008
• Inputs auto loan applications information into system for booking.
• Review auto loan applications of credit and render appropriate.
• Take credit decisions within credit policy and in compliance with all regulations.
• Ensure receipt all documents required and update system accordantly.
• Structure approvals to maximize profit and enhance dealer relationships.
• Conclude applications submitted by dealer placing emphasis on response time, quantity of
applications processed, and quality of applications approved.
• Meet or exceed agreed upon targets for ROE, volume, conversion ratios, and other business
metrics.
• Respond dealerships needs/ customer to retrieve missing documents or proper information.
Crown Financial Mortgage Group
Loan Processor May 2005 – Jan 2006
• Data Entry.
• Open and close up files.
• Loan application on 1003 Software Form.
• Schedule appointments, meetings with clients.
• Appraisal and Title request.
• Contact sales agents, lawyers, title co., and lenders, among others.
Creative Inc,.
Student Program Participant / Intern Summer 2006
• Edit digital images; Create Collages.
• Layout pages; Redraw logos and perform text corrections.
• Add ideas and design artwork to the overall brief.
• Complete promotional graphics package.
Autobank Acceptance Corporation Jan 2003 – Dec 2005
Insurance / Customer Service Representative
• Review cancellation and renewal list on a weekly basis.
• Contact insurance / dealer to verify policy status.
• Start process for vehicle reposition.
Palm Produce Resortwear Aug 2001 – Dec 2002
Retail Sales Assistant
• Open and close cash registers, balance cash drawers and make deposits.
• Greet customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sales, promotions, policies and security practices.
• Compute sales prices, receive and process payments.
• Inventory stock and require new stock.
• Key Holder.
EDUCATION
• B.F.A., Graphic Design: Art Studio, Florida Atlantic University, Florida, Spring 2010.
• A.S., Liberal Arts, Broward Community College, Florida, Spring 2004.
• Certificate, Photography, Photography Institute, Summer 2004.
• Certificate, Web Design, Sheridan Technical School, Florida, Fall 2001.
• A.S., Tourism & Travel Management, Ubirapuera Universidade, Sao Paulo, Brazil, Fall 1999.
COMPUTER SKILLS
• MS Office: Excel, Word, PowerPoint, Outlook; Photoshop; Quark Xpress; Indesign; Illustrator; Dream Weaver.
ACTIVITIES
• Member of American Cancer Society - Helping to deliver cancer prevention programs and awareness campaigns,
along with services to patients and their families through FAU student program.
REFERENCES WILL BE AVAILABLE UPON REQUEST.
Contact this candidate