Customer Service High School

*** ********* ******** ** ******901-***-*************@*****.***

Richard Tower

Objective

To gain experience and to further my career within your company. I believe I can be a very great asset to your

company. I’m a hard worker and quick learner; I put a lot of pride and integrity in my work. I’m customer

oriented and I multi task with excellent customer service.

CORE COMPENTENCIES:

-Strong Technical Skills

-Data Network Cabling

-Troubleshooting and Maintenance

-Coordinating and Training

-Fiber Splicing and Termination: Fusion and Crimping,: SC and ST connectors, crossover cables, enclosures

-OTDR,Multimeter: copper and fiber

CAT5 and CAT6 Installation and Termination: Panduit and Siemens from patch panel to customer EQ

-Provision Telcom Systems: Alcatel, Lucent, Fujitsu, Marconi

-Provision Router: Static IPs, Wireless security

-Experienced operating lift equipment: bucket/line truck, skylift, and scissor lift

Experience

Sept.2008-current

Install Tech/Supervisor FTS USA-Contractor for Comcast Memphis TN

Install and troubleshoot cable TV services

Install and troubleshoot internet LAN and WAN

Install and troubleshoot VOIP

Supervise 12 – 15 commercial techs including but not limited to:

Assign and issue routes

Insure all equipment is available to preform installs

Conduct weekly safety meetings

Preform QC, JSO, and Truck inspections per company policies

Feb.2008-Aug.2008 Progressive Technologies Memphis TN

Network Tech

- Install network racks and patch panels

- Install fiber, cat5 and cat6

- Terminate cables to patch panel

Sept. 1998-Oct. 2006

Bellsouth Coldwater MS

Facility Tech

Splice copper and fiber

Install T1 and T3 data lines

Turn-up and program new phone systems (oc96)

Aug. 1989-Jan.1994

Star Cable Hernando MS

Tech

Troubleshoot and maintain cable system

Education

Aug 1979 –May1983

Hernando High School Hernando MS

Graduated, High School Diploma

Aug 1982 – May 1983 Desoto CO. Vo-tech Southaven MS

Graduated, 1032 hours electronics

References Available Upon Request

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