Project Manager Management

MICHAEL NOLAN

** ****** ****** ******, ** *****

H:617-***-**** C:617-***-**** ********@*******.***

SUMMARY

Project Manager with success in implementing medical software products. Areas of competency include:

Project Management skills used to define and adhere to project scope, mitigate risk, and maximize customer

satisfaction

Excellent technical and written skills used to develop business requirements, create specifications, and design

workflows

Proven ability to communicate technical information to non-technical professionals and work effectively with technical

staff

Computer Expertise: Microsoft Office (Word, Excel, Project, Outlook, Visio) @Task, SQL Server, FTP, VPN, Java,

Various Healthcare applications (Meditech, Cerner, Softmed, Epic,, RIS, GE Centricity), HL7 Language

EXPERIENCE

2007 – Present NUANCE COMMUNICATIONS NEEDHAM, MA

Project Manager

Responsible for the full life cycle of implementing a software product, including discovery, design, integrated testing

and Go-Live

Act as a laison between customer and Development, QA, Sales, Support and Marketing groups to ensure expectations

and product configuration is managed effectively

Manage project scope, change management and resource management

Consult with customers to understand unique HIM and Radiology workflows

Provide technical knowledge with hardware components, interfaces and HL7 language

Translate customer needs and requirements into concepts and process workflows in order to optimize system

configuration, maximize ROI and improve patient care

Requirements review, assistance with document creation in regards to requirements, design, testing and deployment

Act as mentor to other Project Managers, oversee client relations and system configuration

Assist sales with product demonstrations, issues management and SOW’s

2005 – 2007 PRIVATE HEALTHCARE SYSTEMS, INC. WALTHAM, MA

Implementation Manager

Managing implementation projects while producing project plans, managing to scope, project timelines, and client

status reports to Senior Management

Work closely with customers, vendors and internal teams to ensure timely completion of project milestones, while

building strong project team relationships, and facilitating complete understanding of unique customer

environments

Provide project documentation, status communication, while managing customer expectations and resolution

facilitation

Organize and chair on-site presentations to educate customers on the implementation process and kick-off the project

plan

Work closely with internal technical and business teams, write functional specifications, project plans, provide

documentation relating to ANSI X-12, 837 file format for all EDI Implementations

Monitor issues while develop and implement policies and procedures relative to the installation of new customers

2004 – 2005 CLAIMASSIST NEWTON, MA

Client Advocate

Worked closely with customers in setting objectives, documenting business requirements, and delivering products to

clients on schedule and within budget

Manage internal team members in making sure project milestones, assigned tasks and customer expectations are met

Managed project life cycle including scope definition, system testing, vendor communication and Go-live

Identified potential revenue opportunities to up-sell within each account

Provide Post Go-Live support including issues management

1999 – 2002 THOMSON FINANCIAL BOSTON, MA

Account Manager

Managed 20 buy–side accounts for clients in the fixed income marketplace including fund accounting, bond trading and

income collections

Responsible for the implementation of on-line software

Responsible for the daily delivery of FTP market data feeds to clients generated through UNIX by Municipal Market

Data (MMD).

Researched interest payment discrepancies on variable rate bonds and other securities that are submitted by clients and

third party vendors via email, fax, and phone.

Provided quality technical support to external client base using SQL and UNIX, in support of our web based

applications

Supported our product by promptly responding to client requests regarding interest rates, interest payment factors, and

other portfolio holdings in the Municipal Bond Market.

Communicated effectively with clients and arranged on-site meetings to maintain effective business relationships

Provided onsite training to end users on use of our online software applications, including the Variable Rate Demand

Note Network and www.TM3.com

Earnings Analyst, First Call Corporation

Acted as direct contact for Wall Street analysts and other investment professionals in the aerospace and defense

industry

Researched analyst reports for financial data including earnings and revenue estimates, stock recommendations, stock

splits, charges, target prices and growth rates

Analyzed recent and imminent mergers, acquisitions, and other corporate actions and their effect on the investment

decision-making process

Fielded telephone calls from brokers, CFO’s, investor relations departments, and various media outlets, and responded

to inquiries regarding earnings information on the First Call database and the First Call web site

Researched and updated analysts’ earnings per share and revenue estimates on the real-time, online database

Interacted with internal departments to provide financial research information in a timely and accurate manner

Built and maintained strong relationships with approximately 40 existing First Call clients

1999 - 1999 BOSTON FINANCIAL DATA SERVICES QUINCY, MA

Account Specialist II

Processed new accounts, investments, wires, transfers, redemptions, exchanges, certificate deposit/withdrawals, 401(k)

and other items in WMS

Provided daily support to client, shareowner, and broker/dealer inquiries via telephone and e-mail

Researched account histories and processed adjustments to ensure accurate transactions

Maintained logs and account records in DST

1997 - 1998 JOHN HANCOCK FUNDS CHARLESTOWN, MA

Account Specialist

Received and processed mutual fund applications via image scanning system

Contacted internal and external brokers/dealers regarding account information

Processed redemptions, exchanges, and transfers from all mutual fund accounts

Trained new employees on department procedures and computer software

Participated in department focus group, offering solutions on how to improve daily activities

EDUCATION

CURRY COLLEGE, BA

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