Project Manager Management

PREETHI MAULIK 770-***-****

*** ********* **, ***** *****, GA 30024 *******@*****.***

PROFESSIONAL PROFILE

Over eight years experience in IT Software Development, Integration, Project Management and Strategy in the

Financial, Retail, Distribution, Healthcare & Manufacturing industries. Key strengths include ‘Performing Tasks Under

Minimum or No Supervision’, ‘Getting Things Done’, ‘Negotiations’, ‘Personnel Relations’ and ‘Focus on Business and

Customer’. Proven track record in evaluation of Information Systems issues, analytical problem solving, decision-

making, leadership, communication and inter-personal and organizational skills with ability to interact with individuals

at multiple levels of management. Proficient in team building, mentoring, and training of associates/consultants to

produce outstanding results. Volunteered, headed and conducted “Lunch n Learn” sessions to cross-train teams on

supporting new applications, acquiring new skill sets, and expanding career horizons. Primary career goal is to obtain

ITIL Master level certification.

SELECTED ACCOMPLISHMENTS

IBM Global Services

Project Manager Jan 01 – Mar 09

Project Manager (IBM Global Services)

Bristol Myer Squibb, VA Nov 08 – Mar 09

Successfully planned and managed the project by providing leadership in the areas of Definition of Scope, Production

Timelines, Resource Requirements, Client-Vendor Coordination, Vendor Management, Status Reporting, Quality

Assurance and End User Training. Effectively directed project communications and ensured that all customers and

stakeholders are fully informed of project status. Interfaced with clients, vendors and managed the day-to-day

progress of the project. Ensured that the analysis and development process followed an approved methodology and

IT standards. Responsible for periodic status reporting, issues management and risk management for the project.

Successfully completed the SDLC using the Waterfall model. Facilitated UAT test sessions with business end users and

connectivity test sessions with the IT and own development team.

Project Scope and Highlights: The scope of the project was to upgrade all HR systems to SAP. Solely responsible

for moving project status from red (3% progress) to green ( 80% progress) in two months. Project team comprised of

15 resources, 100+ external vendors, and 8 internal business units

Project Manager

AT&T, GA – Learning Division Nov 07 – Nov 08

As a project manager for the Learning Division, responsibilities included creation of storyboards, development of

training lessons, obtaining sign off from the client, documenting results, managing scope, issues and risks and

providing weekly reports. Identified the roles, responsibilities and accountabilities of project team members in

relation to resource requirements for specific project principles to independently manage and track status of project

proposals, plans, calendars and deliverables for multiple projects simultaneously. Managed technical expectations of

project, customers, and stakeholders. Directed team members and team leaders and provided operational guidance,

both technically and organizationally. Project closure completed and documented with Lessons Learned phase.

Project Scope and Highlights: The project scope was to develop training materials for AT&T’s Business Contingency

Plan and convert existing course materials into Sharable Content Objects (SCOs). Managed 175 sub-projects, 25 off-

shore resources and 20 onsite resources. All sub-projects satisfied triple constraint of time, cost and scope

successfully.

Technical Project Manager/Business Analyst

Nissan North America, CA – Parts Division Jan 04 – Nov 07

Technical Project Manager

Provided leadership by prioritizing sets of technical issues. Assisted team in identifying root causes of technical issues

and eliminating unrelated technical issues. Conducted brainstorming sessions with development team. Developed

Storyboards for communicating the Clients requirements to the development team. Provided infrastructure support

services, implemented incidence and problem management procedures, evaluated risk management, and coordinated

change management. Created detailed project plan and tracked all milestones to completion. Coordinated with Data

Analysts, DBA’s and external vendors to extract data from the mainframe and external applications. Initiated and

presided over the training sessions to train and familiarize the end users on the new application. Forecasted resource

and budget needs for current and imminent sub-projects.

PREETHI MAULIK 770-***-****

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Project Scope and Highlights: The project scope was to manage $5 million Supply Chain and Event Management

for Nissan’s Service Parts and Accessories. The goals were to provide visibility of day-to-day supply chain transactions

to improve on-time performance and Monitor Supplier performance by tracking and collaborating on pre-defined,

consistent metrics.

Technical Project Manager

Responsible for the “fast-track” implementation of an EAI conversion including requirements, analysis & design,

development, system, unit and regression testing. Maintained and tracked the project developments and assignments

using Microsoft Project. Effectively managed change requests and generated creative solutions to different kinds of

project problems. Built and maintained the project team; manage individual work plans and track progress against

those plans. Worked with the End Users and the Vendor team to supervise, plan and perform the User Acceptance

Testing (UAT) and Training.

Project Scope and Highlights: The project scope was to convert the existing Supplier Portal from Vitria

BusinessWare 3.1 to 4.x implementing a new architecture that splits the application across two firewalls.

Business Analyst

Analyzed business needs to justify the need for a new system requested by the clients. Developed use cases and

performed gap analysis between existing client software and future business needs. Coordinated with business

analysts from other divisions to perform a function point analysis of business requirements. Created a business

process model and state diagrams for future requirements. Developed the functional prototype as per the initial

requirements. Identified additional possibilities and facilitated discussions to help clients anticipate future needs and

opportunities. The analysis performed provided realistic metrics for the client to gauge the required software

requirements.

Project Scope and Highlights: Source data was collected from over 500 facilities nationwide, five regional offices

and a headquarters system to automate the reporting and analysis of data for regional and corporate personnel.

Project Manager

Amerisource Bergen, CA Jan 03 – Jan 04

Created an aggressive timeline for the project planning, execution, control and delivery involving all the PMO team

resources and multiple third party vendors. Managed and monitored direction of technical resources such as

developers, DBAs, network security team and IT Help Desk. Developed business relationships with stakeholders and

leadership to ensure that milestones were in alignment with business needs and priorities. Perform Risk Analysis and

formulate Risk Mitigation plans to complete projects on time and within budget. Managed execution of production

support and remediation of steady state operations including incident tickets, RCAs and quality audits of break fix

resolutions.

Project Scope and Highlights: This is the first US Pedigree project which is a translation of a legislation mandated

by the state of Florida to require wholesale distributors of Rx products to track the custodial history of a product from

the manufacturer to the end-reseller. Pedigree legislation requires authentication and signatures based on the various

industry certificate/public key (PKI) architectures The primary application software was developed in DataStage Tx 8.0

and PKI is managed via Verisign

Technical Lead/Developer

IBM Innovation Center, CA Jan 01 – Jan 03

Lead the design and deployment of the technical infrastructure for a eCommerce project. Coordinated the interface

design and development activities with users and technical support staff. Prepared the conversion plan for converting

from Net.data code to Java Server Pages/EJBs, which corresponded to the upgrade from

WebSphere Commerce Suite V3.5 to WebSphere Commerce Suite V5.1. Deployed the technical architecture to support

the electronic commerce activities. Assisted with mapping of current business processes and their technical impacts

to the new system. Conducted interviews and workshops with users for requirements gathering, design of new

processes and refinement of existing processes for the new system. Provided mentoring to client IT staff for

supporting PeopleSoft and Oracle environments.

Project Highlights: The website was designed to support 5,000 concurrent users and 100,000 total users. Net.data,

java, JSP, EJBs, Oracle databases, WebSphere Commerce Suite V3.5/5.1

EDI Coordinator

PREETHI MAULIK 770-***-****

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Designed, tested, implemented and maintained Electronic Data Interchange (EDI) interfaces for North American

Suzuki operations. Performed initial setup and testing of new EDI trading partners and expanded the EDI program

from four trading partners to over 35 trading partners within one year. EDI transactions were expanded from a

simple purchase order transaction to multiple transactions across the 35 trading partners. Created and maintained

EDI interfaces between the business applications and EDI transaction sets for both ANSI and UCS Grocery standards.

Lead Instructor, IBM Corporation

Designed and conducted distance-learning sessions for training IT Professionals at IBM. Designed ways of content

dissemination given the remote nature of the classroom . The sessions were conducted using a combination of

teleconferencing, Lotus Sametime e-meetings, and a chat program for instant feedback. The pilot was well received

and implemented as a regular feature of IBM’s skill enhancement program. Taught design best practices and their

implementation in the framework in order to help build an organizational competency in the area. Mentored students

on labs and provided hands-on supervision of class assignments

TECHNICAL SKILLSET

Project Domain / Business Applications:

Project Management, Supply Chain Event Management, Enterprise Application Integration, Electronic Data

Interchange (EDI), Systems Integration, Application Development, Electronic Commerce

Tools:

EAI - Datastage Tx 8.0, Webshpere MQ, Cyclone Interchange 5.33, Vitria 3.x/4.x

Tools - MS Project, Rational Rose, Viewlocity, WinRunner, LoadRunner 5.0, Test Director, SharePoint Server

Methods - ITIL, ScrumMaster, Rational Unified Process (RUP), CMMI, Use Case, UML, Availability Management, Asset

Management, Capacity Management, Incident Management, Problem Management

Dev. - Java, C++, XML, Gentran, Perl, SQL, UNIX Shell Scripting, Enterprise Java Beans (EJB), Java Servlets

DB - Oracle 8/9i, IBM DB2, Microsoft SQL Server, MS Access

SCM - Concurrent Versioning Systems (CVS), Rational Clearcase, Microsoft Visual SourceSafe

Hardware & Operating Systems:

IBM - AS400, MVS, RS6000 HP - K Series

UNIX - AIX, HPUX, SUN Microsoft - Windows NT 4.0, 2000/2003 Servers

EDUCATION / CERTIFICATIONS

B.S., Information and Computer Science, University of California, Irvine, CA

Project Management Professional, (PMP) Certified

ITIL v3 Foundation Certified

ScrumMaster Certified (In Progress)

ITIL v3 Intermediate ( In Progress )

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