Customer Service Sales

MICHAEL HOLOWATY

**** *. ******* ***. **** phone: 773-***-****

Chicago, IL 60646 E-mail: *******.********@*********.***

A Customer Service Supervisor with extensive experience in Inside Sales, New Product

Development, and Strategic Planning. A proven leader with a strong work ethic seeks a

demanding position.

• • Project Management •

Strong Management Skills Account Management

• • New Product •

Technical Assistance Strategic Planning

• •

Development

Government Contracts Customer-Oriented

• Extensive Far East

• •

Pricing and Margin Analysis Product Training

Experience

• Relationship Builder

PROFESSIONAL EXPERIENCE

Richco Inc. – Morton Grove, IL 2008-2009

Global manufacturer of injection molded plastic circuit board, cable management, motion

control, and LED products with annual sales of $200 million dollars.

Product Manager

Management of new product development projects to support the company’s growth strategy.

Lead global project teams consisting of representatives from Engineering, Purchasing, and

Manufacturing departments.

• Conducted thorough market analysis to obtain competitive product and pricing

information.

• Created pricing strategies, part number systems, and part descriptions

• Created initial designs for New Product Bulletins and Brochures. Worked with

advertising agency on final releases.

• Conducted classroom product line training for domestic distributors.

• Provided Technical Assistance to Customer Service and Account Managers.

• Customized engineering drawings for placement on web site and general catalog.

Woodward Controls Inc. – Lincolnshire, IL 1993-2008

Designer and manufacturer of energy control systems, aircraft engine components, industrial

engines, turbines, and electrical power equipment with annual sales of $1 billion dollars.

Inside Sales/Customer Service Supervisor (2002-2008)

Managed a Customer Service Department of five people representing $50 million dollars in sales

and four thousand part numbers. Handled a large and complex customer base at an expert level.

MICHAEL HOLOWATY Page 2

• Managed group of inside sales people and serviced OEM and distributor accounts

• Negotiated and obtained multi-million dollar government contracts

• Expanded the Customer Service department to accommodate the growth of the business.

• Created and presented training materials for computer system switchover

• Responsible for setup and training of customers on e-Business web-site

• Built strong relationships with outside sales people and distributors worldwide

• Visited customers with Account Managers to solve customer problems

• Established as an excellent decision maker in customer crisis situations

Marketing Analyst (1997-2002)

Coordinated the efforts of the Engineering, Purchasing, and Production departments to introduce

new products. Participated in creation and presentation of corporate strategic plans to company

CEO and CFO.

• Evaluation of new product development projects

• Margin Analysis for developing quotes and pricing strategies

• Generated sales reports and monthly company forecasts

• Created price sheets, product announcements, and sales literature

Sales Correspondent (1993-1997)

Handled accounts in excess of five million dollars for domestic sales people and distributors.

• Responsible for providing quotations, contract review, and order entry

• Coordinated with production department to ensure customer expectations are being met

• Worked with quality department to provide dispositions on returned assemblies

Professional Laminated Products Inc. – Libertyville, IL 1992-1993

Print finishing company specializing in laminating and UV coating with sales in excess of six

million dollars.

Account Executive

Managed assigned accounts and new business development.

• Provided customers quick turn around on quotations and order expediting

• Responsible for providing lead times, shipping coordination, and customer invoicing

• Worked with production department to prioritize customer orders

EDUCATION

B.A. Marketing and Management, 1991

Loras College, Dubuque, IA

PROFESSIONAL MEMBERSHIPS

Toastmasters International

Club President, Vice President of Education, Vice President of Membership

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