Customer Service Manager
Resume:
Donna Cannady, MBA
Jacksonville, FL 32244
Mobile: 954-***-****
************@*****.***
EDUCATION
MASTER of BUSINESS ADMINISTRATION (MBA) 2005, Webster University, Jacksonville,
FL
BACHELOR of BUSINESS ADMINISTRATION 2002, Columbia College, Jacksonville, FL
BOISE STATE UNIVERSITY, 1997-1998, Undergraduate Coursework, Boise, Idaho
BASIC MILITARY TRAINING 1992 Lackland AFB, TX
MILITARY TECHNICAL SCHOOL 1992, Personnel Specialist, Keesler AFB, MS
PROFESSIONAL EXPERIENCE
TH
11 JUDICIAL CIRCUIT COURT, ADMINISTRATIVE OFFICE OF THE COURTS OF FLORIDA,
Miami, FL, Administrative Services Manager-Assistant to Director, July 2007-May 2009.
Developed a plan of anticipated expenditures and tracks to interpret proposed
legislation that affected budgeting, accounting and purchasing policies and
procedures. State Expense Budget Reduction 50% with a 4% holdback FY 2008-
2009 and expected 3% County Budget Reduction FY 2008-2009. Position oversees
Procurement and assists the Administrative Services Director with the
managing/supervision of the Procurement Department. Monitor performance of
various departmental functions to ensure compliance with state/county guidelines
and court policies and procedures. Prepare financial analyses/variances
forecasting, statistical studies/analyses; establish formulas/policy research and
statistical work on the budgetary, financial, purchasing and management policy
issues. Conduct Inventory research per Statute, for State and County. Prepare
annual Local Requirements and Local Options.
MODULAR SPACE SOLUTIONS, INC., Charlotte, NC, Branch Manager, (Construction-mobile
offices, containers, modular buildings, turn key projects, project management) Oct 2006-June
2007. Mobile Fleet 792; Capital Assets $21.2M, Utilization 98%; Transportation
Assets $350k; Utilization 100%. Member of Asset and Raw Material-Sourcing Team;
Company-wide Utilization >70%. Maximized 100% Capitalization & Refurbishment
programs. Oversaw day to day operations of all departments including personnel,
direct client contact, customer service, budgets, P& L, A/P, A/R, service department,
month/yr end close, training programs, workflow, policy and procedure. Directly
responsible for interviewing, hiring & developing personnel. Ensured quality of
Assets, Purchasing of Raw Materials, and Cost Management. Ensured Timeliness of
Logistics, Projects, Delivery, Bids, OSHA, Risk, Vendor Negotiations.
WILLIAMS SCOTSMAN, INC., Jacksonville, FL, Territory Operations Manager, (Construction-
mobile offices, containers, modular buildings, turn key projects, project management) Jan
1
2003-Aug 2005. (Combined Figures for Jacksonville, Savannah and Tallahassee)
Mobile Fleet 2690; Capital Assets $58.6M, Utilization 97%; Transportation Assets
$1.5M; Utilization 100%. Maximized 100% Capitalization & Refurbishment
programs. Streamlined operations in 3 branches in every department including
personnel, opened communication/logistics between branches, direct client contact,
customer service, budgets, P& L, A/P, A/R, service department, month/yr end close,
training programs, workflow, policy and procedure. Directly responsible for
interviewing, hiring & developing personnel. Ensured quality of Assets, Purchasing
of Raw Materials, and Cost Management. Ensured Timeliness of Projects, Logistics,
Delivery, Bids, OSHA, Risk, Vendor Negotiations.
COMMTEC INDUSTRIES, INC., Jacksonville, FL, Executive Office Manager, (Investment
Banking) Oct 2000-Aug 2002. Directed financial operations such as creating business
plans for potential investors and analyzing profit/loss statements. Formulated
business plans for acquisitions for potential investors. Maintained optimal quality
assurance methods by initiating administrative procedures and giving final approval
for inventory control, verification of production spreadsheets and purchasing,
product inspections, and employee schedules. Streamlined executive functions
including business calendar, travel plans, drafting correspondence and meeting
minutes, and board meeting schedules to coordinate all appointments for executive
staff. Led training initiatives for new employees and performed regular employee
progress evaluations to encourage high levels of productivity.
BRAY & SINGLETARY, P.A., Jacksonville, FL, Litigation Department Manager, (Legal) June
1998-Oct 2000. Prepared comprehensive legal cases for 13 attorneys serving more
than 67 countries by collaborating with the respective courts and police servers.
Processed daily queries for all attorneys with the firm, providing them with updated
research into various legal issues. Supervised eight employees, training them and
conducting employee evaluations to assess current job performance needs.
UNITED STATES AIR FORCE, Ellsworth AFB, SD, Personnel Specialist, (Military) June 1992-
Dec 1995. Implemented physical fitness training initiatives for 200 supervisors while
simultaneously reviewing and grading employee evaluations to determine areas
needing more attention. Conceptualized an innovative reservist performance
program, receiving an Outstanding Performance Award for Quality Performance.
Provided customer service for 190 employees and issued both inbound and
outbound deployment assignments. Maintained current equipment and inspection
logs to ensure compliance with regulatory standards.
TECHNICAL SKILLS
Accounting, JD Edwards, Litigation, Investment Banking, Retail, Construction,
Collections, Invoicing, OSHA, Budget Allocations, RFP, RPA, Profit & Loss,
Lean Manufacturing, Draws, Project Management, Operations,
Recruitment, Employee Retention, Human Resource, Training/Benefits,
Purchasing, Permitting, MS Office, QuickBooks, MS Outlook, Email
Applications, Access, PowerPoint, Oracle, Excel, Projections, Timberline,
JCAHO, SFA, OTIS, Salesforce.Com
2
3
Contact this candidate