Project Manager Management

CHRYSTAL Y. FOSTER

**** **** ******* **** 770-***-****

Buford, GA 30519 ********.******@***.*** 678-***-****

Experienced Senior Project/Program Manager with strong Business Analyst skills. Expert knowledge of formal project

management methodologies, practices, and techniques. Strong skills in business requirements documentation. Strong

project planning, organizing, leading and controlling skills. Excellent communication skills, written and oral. A

personable team player and leader. Manage Multiple Projects.

SKILLS

Program, Project & Activities Management Software Development

Project Mentoring, Coaching & Facilitation Full Life Cycle Development

Process Improvement Rational Unified Process

Policies & Procedures Development Systems Development, Software Implementation

Business & Process Flow Modeling Object Oriented Analysis & UML Methodologies

Customer Focused, Customer Management Product Management Experience

Business Process Modeling Use Case Development & Analysis

Product Roadmap & Portfolio Management Training & Development

APPLICATIONS

Microsoft Project, ABT/NIKU Workbench, Primavera, Suretrak, P3, Timesheet, RUP, Requisite Pro, Team Test, IRIMS,

Remedy, Segue, Visio Professional, Windows '95 & ‘98, Word Pro, Lotus Notes, Approach, AmiPro, WordPerfect, Word,

Lotus 123, Access, Excel, PowerPoint, Harvard Graphics, Freelance Graphics, Crystal Reports, Adobe Acrobat, Outlook,

Paint, Front Page, SharePoint, Remedy, SAP, Data Warehousing, E-Commerce, and Peachtree Accounting System.

EXPERIENCE

Jan 2007 – Present

CONSULTING

Keller Graduate School of Management

DeVry University – Senior Online Facilitator, Atlanta, GA, 09/08-Present.

Online Teaching & Instruction of Business Analysis, Project Management, and Project Cost Control.

Course Content Development and Management.

Learning and Development.

Cox Communications – Senior Business Project Manager (Contractor). Atlanta, GA, 05/08-09/08.

Responsible for overseeing one or more medium to large/complex project(s) or program(s) using the Software

Development Lifecycle (SDLC) or appropriate IT methodology as related to Payments, Credit, and Collections.

Managed vendors for on-boarding implementation for payment kiosks.

Developed Problem Statement for Non Sufficient Fund processes.

TekSystems: AT&T - Project Manager (Senior Business Consultant). Atlanta, GA, 04/07-05/08.

Managed three payment kiosks and provided updated product offerings and software implementation.

Provided day to day project management, business and system analysis.

Risk and Scope Management. Drove projects to deliver business results.

Managed each assigned initiative from concept to execution using agile model, SDLC, and RUP.

Kaplan Higher Education - Project Manager (Consultant). Alpharetta, GA., 01/07-04/07.

Worked on a short term assignment to assist Accreditation department with the creation and automation

of various state agency reports using SharePoint.

CHRYSTAL Y. FOSTER PAGE TWO

EARTHLINK, INC., Atlanta, GA 2003-Nov 2006

Project Manager

Lead complex projects and cross functional teams within diverse organizational structures. Utilizing expertise and

knowledge of project life cycles, methodologies, tools and techniques, successfully plan, implement (integrate),

release and closeout sponsoring business unit initiatives.

Contributed to development of department capabilities through the support of department objectives (internal

goals) and initiatives, leading business owners to successful project implementation.

Provided organizational project support through feasibility recommendations, facilitation of the identification and

documentation of business requirements, development of risk analysis and mitigation strategies, communication

plans, project plans, budgets and full life-cycle project integration (implementations).

Developed ongoing relationship with internal and external customers – keeping them engaged in the outcomes.

Managed, contributed and ensured projects are completed on schedule and within budget.

Resolve project conflicts and barriers as they arisen. Managed teams in a matrix environment to meet project goals

and business. Anticipated customer needs and proactively developed appropriate technical solutions.

Served as a key resource on complex and/or critical issues.Maintained project schedules, project budgets,

risks/issues tracking, and status reporting. Motivated and inspired other team members.

Technology, Tools & Methodologies Used: UML, Oracle, CRM, Java, ASP, Websphere, .net, Sequel Server

Database, formal project methodologies, Crystal Reports, Use Cases, Process Flows, SDLC, Microsoft Project,

Excel, SharePoint, Visio, Word.

CONSULTING 2001-2003

IDR Consulting: ADP – Senior Project Consultant, 05/03-09/03.

Provided day to day project management and business analysis consultation for various payroll projects.

Managed all project deliverables as assigned. Responsible for developing and scoping PMO.

Ensured that all documentation was developed and completed on time.

Tools & Methodologies Used: UML, PMI, RUP, Microsoft Project, Excel, Visio, and Word.

Technisource: ACS-EDI/HIPAA – Project Consultant (Senior Program Manager), 03/03-05/03.

Provided day to day project management and business analysis for the state of Washington.

Managed all project deliverables as assigned. Liaison between business sponsors and technical team.

Ensured that all documentation was HIPAA and EDI compliant.

The RUP process was used for project documentation and processes.

Tools & Methodologies Used: UML, PMI, RUP, Microsoft Project, Excel, Visio, and Word.

Kemper Insurance Company: Project Leader, 08/02-03/03.

Provided day to day project management, business and system analysis.

Served as liaison between department and executive sponsors.

Ensured project progress was in line with project plan. Provided project consulting and coaching as needed.

Created and developed techniques to gather and document business and system requirements, test plans, and test

strategies using the Rational Unified Process.

Worked with DOI to ensure compliance.

Tools & Methodologies Used: RUP, PMI, Microsoft Project, Excel, Word, Access, Visio,

Use Case Development/Analysis, Remedy.

Ajilon Consulting: BCBSFL (CRM) – Senior Project Consultant, 05/02-08/02.

Assigned to various online self-service projects. Provided day to day project management, business and systems

analysis.

Created and developed business and system requirements using the Rational Unified Process.

Prepared project plans and communicated project plan and deliverables throughout the project team.

Managed milestones. Worked with Legal and HIPAA to ensure compliance.

Tools & Methodologies Used: RUP, Microsoft Project, Excel, Visio, Word, Access, and Use Case

Development and Analysis.

CHRYSTAL Y. FOSTER PAGE THREE

TekSystems: Ceridian (Network Services) – Project Consultant, 11/01-05/02.

Provided day to day project management and business analysis on various assigned Network Services projects.

Network assignments included: Production, Facilities, Voice, and Data. Projects included VPN, Intranet &

Internet Security, Fail-Over, Firewall, Mainframe, Web Based and other projects as assigned.

Prepared project plans and communicated project plan and deliverables throughout the project team. Assisted

with the development of the PMO. Managed milestones.

Tools & Methodologies Used: PMI, Microsoft Project, Excel, Visio, Word, Access, and Use Case

Development and Analysis.

Matrix Resources: Cox Enterprises – Project Consultant, 08/01-11/01.

Provided the project management and business analysis for IRIMS, an out of the box security solution.

Developed and created business and system requirements.

Assisted with testing efforts and facilitated JAD sessions.

Tools & Methodologies Used: RUP, Microsoft Project, Excel, Visio, Word, Access, and Use Case

Development and Analysis.

Worked short-term contracts, volunteer work and completed master’s program, 03/01-08/01.

BELLSOUTH (BTSI), Atlanta, GA 2000-2001

Senior Project Manager for Service Activation Web-Hosting. E-Business Center Project

Project responsibilities included managing the overall project deliverables and project scope for assigned

functional area.

Developed and managed detailed project plans. Reviewed milestones with team, developed schedules, and

managed project team.

Managed client relationships and identified new business opportunities. Managed implementation engagement.

Prepared and managed gap, impact, and production analysis.

Managed change & issues analysis. Conducted, facilitated and managed JAD sessions. Defined issues, problems,

and opportunities.

Managed and led the overall requirements gathering process: customer, business and system. Conducted user

interviews. Developed and managed test plans, cases and strategies; recommended technology solution, and

worked closely with the development staff.

Provided weekly statuses, updates, reports, and presentations to senior management. Participated in the

conceptual and detailed design specifications.

Participated and conducted Post-Implementation Reviews.

Managed five people.

Project Scope: To deliver an ERP system that would process and track customer orders promptly and correctly.

Tools & Methodologies Used: RUP, Microsoft Project, ABT workbench, Excel, Access, Visio, Rational

Rose, Use Case Analysis, Remedy. Full Life Cycle Development.

Project Award & Recognition: Red Dot Award-2000.

DMR CONSULTING, Atlanta, GA 1998-2000

Senior Project Manager for BellSouth Communication TechNet Project

Responsibilities included managing the overall requirement process: gathering and documenting customer,

business, and system requirements.

Managed project deliverables and scope. Worked closely with the developers and user community.

Managed the testing efforts. Managed and reported on application/system strategies; conducted performance

objectives; conducted scheduling, forecasting, and reports analysis; managed and tracked accounts and project’s

progress.

Conducted training and development seminars. Responsible for the development and implementation of all project

documentation deliverables.

Coordinated, managed and directed the project’s helpdesk. Supervised and managed the overall administrative

processes for the project. Managed and monitored the impact of changes.

Managed three Admin and 22 Help Desk resources.

Project Scope: Deliver a wireless system that would track and manage technician’s orders and progress.

Tools & Methodologies Used: RUP, Microsoft Project, ABT workbench, Access, Excel, Rational Rose, Use

Case Analysis and Business Process Modeling. Full Life Cycle development.

Project Award &Recognition: BSC Project Recognition Award–1999.

CHRYSTAL Y. FOSTER PAGE FOUR

AMERICAN CANCER SOCIETY, INC., National Home Office, Atlanta, GA 1996-1998

Planning Systems Coordinator / Project Manager for Budget and Strategic Planning Project

Managed project's scope and overall deliverables. Gathered and documented customer, business and system

requirements.

Managed customer relations. Worked closely with the development and test team. Assisted with test plan, test

cases, and business pilot testing. Obtained signoff from senior management.

Participated in the business planning of each assigned and requested project.

Developed training and development program. Responsible for the development and implementation of all project

documentation deliverables.

Coordinated, managed and supported budget processes. Participated, facilitated and managed JAD sessions. Also

duties included planning, budget allocation, resources, training, development and reengineering to fit the client’s

needs.

Created a step by step manual which included policies and procedures for using the software application.

Managed projects for a successful rollout and continued on as a project consultant. Managed development team.

Worked closely with Executive team and Board of Directors.

Project Scope: To create an automated database that would track and manage volunteer contribution dollars.

Tools & Methodologies Used: Microsoft Project, Lotus Notes, Access, Excel, Use Case Analysis, and

Business Process Modeling. Full Life Cycle development.

CONSULTING, Atlanta, GA 1994-1996

Clients included: Andersen Consulting, Equitable Real Estate, Marshall Contractors, MCI, Tucker Wayne/Luckie

Company, Board of Regent, Siemens, Honeywell, Technical Advisory Group, and The U.S. Olympic Games.

Tools & Methodologies Used: Microsoft Office, Lotus Suites, Excel, Access, and Use Case Analysis.

LA-VAN HAWKINS / INNERCITYFOODS 1991-1994:

Senior Project & Business Coordinator

Responsible for the overall requirements and development process for each restaurant site.

Results: Successful implementation of 15 restaurants in the Atlanta, Philadelphia, and Baltimore markets.

THE U.S. COUNCIL FOR ENERGY AWARENESS, Washington, DC 1988-1991

Project Coordinator

Assisted Company’s conference office in all aspects of coordinating and planning inter-company projects

and conferences.

EDUCATION

Master of Project Management

KELLER GRADUATE SCHOOL OF MANAGEMENT, Atlanta, GA

Master of Management Information Systems (In Progress)

KELLER GRADUATE SCHOOL OF MANAGEMENT, Atlanta, GA

Bachelor of Arts, Communication & Business

UNIVERSITY OF ILLINOIS, Springfield, IL

PROFESSIONAL AFFILIATIONS

American Business Women Association (ABWA)

Project Management Institute (PMI)

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