Quality Assurance Administrative Assistant
Resume:
JOANNE M. POLACHEK
Euclid, Ohio 44123
*********@*********.***
SUMMARY OF QUALIFICATIONS
Over 10 years experience performing Software Testing, with a strong QA background in a Client Server
Environment. Participated by following the company methodology for monitoring and improving the Development
software life cycle process, as well as company procedures to ensure that all problems were found. Testing
includes, but is not limited to, Functional, Performance, Compatibility/Integration, GUI, Usability, Scenario,
Boundary, Field Entry, and Start to End Regression test levels. Able to work under pressure with exceptional
oral/written communication, time management, leadership and interpersonal skills.
WORK EXPERIENCE
Noteworthy Medical Systems, Inc. – Sep 2001 to Nov 2008
Identify, analyze and document defects (manually and electronically) for GUI-based software for the healthcare
industry. Demonstrated skill earned 3 promotions in 3 years.
Career Progression:
Sep 2001 to Apr 2003 Quality Assurance Analyst
Apr 2003 to Dec 2004 Sr. Quality Assurance Operations Specialist
Dec 2004 to May 2006 Quality Assurance Manager
May 2006 to Nov 2008 Quality Assurance Lead, Standard Clinical Content (SCC) Product
Duties and Responsibilities:
Testing:
Testing clinical content templates
Testing of Medical Billing Quarterly List Updates for CPT, ICD-9, HCPCS Codes
Responsible for SQL Database updates, backups, and restoration, as well as verification using Queries
Responsible for XML fact node verification during interface and reports testing
Responsible for eDocs Scanning solutions testing
Responsible for AIC ImpactMD Scanning solutions testing
Responsible for and Experience with Demographics, Scheduling, Billing and Scanning interfaces
Testing of Web applications using multiple browsers
Review and QA Technical User Guides
Defect Reporting:
Identify, analyze and document
Troubleshoot defect evaluations.
Defined and maintained QA defect tracking Metrics
Acted as POC for internal and external Help Desk activities
Documentation:
Create and review manual Test Scripts
Create and review Test Cases
Create and review Test Plans
Responsible for creating and maintaining QA group company/network Wiki page using HTML
Project Management:
Responsible for QA Project Management including adjusting of milestone timelines
Act as Project Manager for all Quality Assurance tasks
Assigned testing projects
Participated in project reviews
Participate in Requirement reviews
Define and maintain QA testing Metrics per project
Joanne M. Polachek, Page 2
Process Improvement:
Responsible for Troubleshooting client support issues for all content development of the Noteworthy
Health Record software
Developed and Implemented a Test Request Process
Developed and Implemented QA Testing Document Templates (Plans, Scripts, Checklists, Installation
Instructions)
Developed and Implemented Testing Summary Reports and Release Notes
Implemented QA Testing Processes and Procedures where none existed prior to my tenure
Training/Supervisory Responsibilities:
Assist in Training for new QA Analysts across Product line teams
Supervised/Managed a team of 5 QA Analysts
Implemented Training Program for new Analysts
Assist in training cross-departmental resources involved in testing
Responsible for performance reviews
Responsible for general HR/recruiting responsibilities
o Create Job Descriptions and handle recruitment postings
o Interview and recommend potential candidates
TMW Systems, Inc. – Apr 2001 to Sep 2001
Quality Assurance Analyst,
Identify analyze and document defects (manually and electronically) for GUI-based software for the transportation
industry, written in SQL7, Visual Basic, and Power Builder; create customer-specific test cases, test data, and
system tests to be used in-house; review all documentation associated with customer Enhancements and new
Features, as well as Technical Help files; act as representative for the QA department during feature team
development and Support/Help Desk questions.
Detected and reported over 60 bugs since position acceptance.
Developed and assisted in the design of system tests to test all aspects of each software application (7
stand-alone applications)
Review and QA Technical User Guides
Joanne M. Polachek, page 3
NetGenics, Inc. – 1997-2001 Company no longer in existence
Quality Assurance Analyst, 1999-2001
Identified, analyzed and documented defects (manually and electronically) for GUI-based software written in Java,
C++, and CORBA; created test cases, test data, and quality plans; reviewed all documentation from
Requirements documents to Technical Help files; coordinated and participated in load tests and regression
testing; acted as representative for the QA department during feature team development.
Detected and reported 30 bugs per quarter.
Developed and designed test scripts which facilitated non-technical parties testing.
Wrote quality plans for 2 customizations and 3 feature enhancements
Acted as Release Coordinator with “Go” “No Go” authority (see below)
Review and QA Technical User Guides
Quality Assurance Release Coordinator
Coordinated testing efforts among QA team; acted as liaison between testers and developers; organized and led
load tests and regression testing based on current release cycle; prepared a first draft Systems Manual using ISO
9000 software quality principles; Acted as liaison between testers, customer support Acceptance Testing;
Technical Writers for proper Help files and Known Bug Reports.
Finance Project Coordinator, 1997-1999
Responsible for accounts payable functions; maintained inventory database, including fixed asset reporting;
balanced cash reports; audited expense reports; provided other reports as needed by CFO and Controller;
assisted the Quality Assurance Department by participating in load tests and test script execution.
Implemented Solomon Software package to aid in the tracking of expenses and fixed assets.
Developed and implemented inventory database to facilitate tracking of equipment and supplies.
Wrote and implemented Finance Department Procedures Manual to allow for ease of transition for new
employees.
Participated in new hire orientation programs to explain how to complete expense reports and order
supplies.
Promoted from this position to QA Analyst.
Administrative Assistant, 1997
Answered phones; coordinated travel; stocked supplies; maintained facilities; typing; filing; assisted the Quality
Assurance Department by participating in load tests and test script execution.
Coordinated travel schedules for 6 senior management persons.
Interviewed and selected vendors to use for fixed asset and standard supplies.
Maintained all filing and building office artifacts.
Promoted from Administrative Assistant to Project Coordinator.
BICRON Radiation Measurement Products – 1992-1997
Human Resources Administrator 1996-1997
All clerical and administrative functions for the HR Department of Union and Non-Union manufacturing facility;
maintaining Personnel files; Benefits Coordinator; assisted Health and Safety Manager with all compliance
correspondence, including, but not limited to Worker Compensation claims management, OSHA reports and
regulations, and EPA reports; assisted in Union Contract negotiations; acted as liaison between Union and Non-Union
employees; responsible for leading HR portion of ISO 9000 Compliance Procedures; assisted in auditing internal
compliance and inventory management.
Restructured the department procedures making it more user-friendly and improving employee morale.
Created procedures manual, which encompassed all duties and responsibilities of the Admin.
Introduced a Training Center to comply with ISO 9000 certification process.
Joanne M. Polachek, page 4
Administrative Assistant 1992-1996
Provided secretarial support for 35 persons including, but not limited to, coordinating travel and User Group
Meetings for 100 or more attendees; responsible for creating and executing ISO 9000 procedures and manuals;
participated in auditing ISO 9000 internal compliance.
Created procedures manual, which encompassed all duties and responsibilities of the Admin.
Participated in 2 year ISO 9000 certification process.
Participated in and acted as liaison to User Group Meetings (3 years running)
Promoted from RMP AA to HR Administrator.
TECHNICAL SKILLS
Familiarity with diverse development methodologies, including Waterfall, Agile and Scrum
Familiarity with version control tools – Rally, CVS and Perforce
Familiarity with CCHIT Certification processes and standard
Familiarity with the procedures and expectations of Healthcare industry including HIPAA privacy rights
Familiarity with Medical Billing procedures and coding, including LMRP rules, Administration fees, CPT
Codes, ICD Codes, and HCPCS Codes
Familiarity with HL7 and X12
Familiarity with Unix, NT, Windows 2000/2003/ME/XP/Vista/98 Operating Systems
Familiarity with SQL databases – update and create scripts, backup and restore database tables, Query
Analyzer
Familiarity with Python and jython
Familiarity with XML
Familiarity with Java and JavaScript
Familiarity with JRuby – install and test Ruby gems
Familiarity with BEA Weblogic
Familiarity with Scanning Software such as Hyland Onbase, ImpactMD, eDocs
Familiarity with basic HTML
Familiarity with ISO 9000 procedures and certification processes
MS Office and MS Outlook software
Solomon and Peachtree Accounting Software
Familiarity with OSHA Regulations and EEOC Regulations
Internal Auditing compliance procedures
EDUCATION & PROFESSIONAL DEVELOPMENT
Diploma, Villa Angela Academy
HR Management Certification, Baldwin-Wallace College
ISO 9000 Facilitator Certification, Cleveland State University
Systems Testing & Quality Assurance Techniques
Unix Training (in-house)
MS Project Management
Root Cause Analysis
2 day Workshop for Human Resource Administrators
Board Member, Program Chair for Northern Ohio Software Quality Assurance Association (NOSQAA)
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