Manager Customer Service

DIANE NOWAKOWSKI

***** ******** *****, ******* ********, MI 48038 • 586-***-****

Email: ************@*******.***

ACCOUNT MANAGER BUSINESS DEVELOPMENT PROGRAM MANAGER

An analytical, degreed Account Management professional with experience spanning engineering, plastics, metals,

vehicle seating, and vehicle interior and exterior components. Areas of strength include effective relationship building,

business acumen, customer service with attention to detail and communication. Excellent in leading cross functional

teams with versatility, proficient in solving problems and implementing solutions under tight deadlines and driven to

succeed.

CAREER HIGHLIGHTS

Secured a new business award of $15 million dollars from a closing company and lead the transfer and launch

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of products in a 2-week window.

$3 million dollar cost avoidance through analysis of product volume and true cost.

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Early program approval resulting in early payment. Sales revenue of $2.8 million.

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Piece price increase for the company resulting in $16.8 million over 5 years achieved through successful

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negotiation and audit.

CORE COMPETENCIES

Program Profitability Customer Relations Team Leadership Risk Assessment

Cost Control Negotiation Program Planning Change Management

Cost Reduction Bankruptcy Management Quality Business Development

EDUCATION

Bachelor of Arts in Mathematics

Oakland University, Rochester, Michigan

PROFESSIONAL BACKGROUND

Account Manager Program Manager

Business Development: Collaborated with internal business units to identify opportunities, cultivate customers, and

introduce new products.

Commercial: Facilitated negotiations for customer piece price increases and additional tooling funding resulting in an

increase in earnings before interest, taxes, depreciation and amortization. Managed contracts for accuracy of pricing,

effective dates and productivity for $130 million in business unit sales.

Profitability: Worked with the manufacturing facility, purchasing department and component suppliers to assure

accuracy of pricing for labor, equipment, and purchased components. Provided input on financial statements to confirm

correct budget forecasting. Created and analyzed business cases for profitability resulting in the determination if

business should be moved or if a change in price was required.

Product Launch: Led multiple program teams to achieve a successful launch of new model year products from award

to production. Effective management of program readiness at corporate and manufacturing levels to assure the

availability of equipment and components for material required dates.

International: Evaluated and distributed quote information for new business opportunities and managed the

communication between organizations to assure customer responses were met.

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Restructuring: Facilitated, gathered and completed customer bankruptcy related documents while engaged in a special

assignment at the manufacturing facility to support scheduling, quality and customer deliverables due to a lean

workforce.

Training: Trained employees, company wide, in Microsoft Outlook.

DIANE NOWAKOWSKI Pa g e 2

Development and Implementation: Wrote procedures for Advanced Product Quality Planning with implementation

through out the company. Assisted in the creating the Program Management Task system and the instructions for

worldwide distribution.

Product Engineer

Development and Implementation: Wrote procedures for prototype component builds and engineering.

Quality: Studied pinions to root cause production fall-out during gear cutting operation resulting in the need for sooner

tool changes and a robust preventative maintenance schedule.

Cost Reduction: Studied component blue print dimensions to eliminate the need for multiple tool changes by using

parts with common dimensions across other product lines. Savings is gained in labor hours for tool changes.

Prototype Coordinator Prototype Buyer

Commercial and Supply Chain Management: Gathered competitive quotes to select sources for prototype tooling

and components.

Scheduling: Ordered, shipped and scheduled product builds at the manufacturing facility to support customer

requirements.

Quality: Managed inspection of all prototype deliveries according to QS9000 procedures to ensure all parts were

dimensionally correct prior to build and test.

Prototype Coordinator Clerk

Testing: Tracked, coordinated and analyzed all test components and plans for new model year programs on a mid size

car platform.

Warranty: Investigated, monitored and documented information to track warranty returns. Analysis was provided to

engineering for product design changes.

Engineering: Wrote engineering change documents to implement and release a new product.

Analysis: Supported the Account Management team with analytical spreadsheets to review quote responses for overall

profit margins and areas of negotiation.

EMPLOYMENT HISTORY

Cadence Innovation (Venture Industries) Account Manager / Program Manager 1999 – 2008

Program Manager 1999 – 1999

Tecumseh Metal Products

Lear Corporation (ITT Industries Acquisition) Program Manager 1997 – 1998

Product Engineer 1997 – 1997

American Axle & Manufacturing

Prototype Coordinator / Prototype Buyer 1995 – 1997

ITT Industries

Delphi Interior & Lighting Systems (Contract) Prototype Coordinator / Clerk 1992 – 1995

COMPUTER SKILLS

Microsoft Excel, Power Point, Project, Word

Lotus Notes, Outlook

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Unigraphics v 12

PROFESSIONAL DEVELOPMENT

GMU Professional Negotiations

GD&T Training

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