Manager Project

Oleg Shokhov

**** *. ***** *** # **, Chicago IL 60626 home: 773-***-**** cell: 773-988-

9667

email: ****.*******@*********.***

OBJECTIVE: Siebel CRM Consultant / Business Analyst position

CAREER SUMMARY

• A conscientious, service-oriented, creative IT professional with over 12 years of

experience in process definition, information systems design, development and

implementation. Utilizes critical thinking, problem solving, and an open

communication style.

•7 years + of consulting, having a mix of Siebel 7.x, 8.x application design and

configuration expertise, along with a business savvy insight, and the ability to

present complex business issues to a business audience that address the people,

process, and technology needs of the organization.

•Experience in EAI solutions various from EBC, VBC, coding custom Business

Services, Siebel MSMQ Adapter, Tibco Siebel Adapter and Web Services.

•Proven technical knowledge of Data Migration with EIM and expertise in data

mapping, data conversion, and base tables.

•Expertise in configuring and implementing the real time solution with Order

Management System and the ability to Up-sell/Cross-sell, Configure Products across

the enterprise.

•Expertise in designing and implementing complex Assignment Manager Rules to

distribute service requests across different call centers.

•Expertise to build Work Flow solutions triggered by run-time events.

•Experience to configure task UI and Smart Scripts based on complex business

scenarios.

•Expertise in designing and implementing dynamic custom Error Handling log levels

driven by Personalization Profile attributes.

•Expertise in designing and configuring the SOX Responsibility Threshold (Visibility

Model) driven by Personalization Profile attributes and dynamic View navigation

•Extensive Siebel performance tuning, load balancing and High Availability.

•Expertise with Siebel Server installation, configuration and Administration.

•Extensive Siebel 8.x, 7.8, 7.7 and 7.5 Upgrade Migration Experience

•Experience in Web technology such as ASP.NET, JavaScript, XML and classic ASP.

•Experience in developing Web Services, SOAP, COM+ components in Visual Basic

6.0, C#, VB.NET, ASP.NET,

•Database design and modeling.

•Configuration and implementation of custom build packages incorporated with

Oracle, DB2 and MS-SQL Server

Verticals

Insurance/Finance, Pharmaceutical, Automobile and Energy

Applications

Call Center Siebel Sales Finance Insurance Public Services Siebel Life

Science ePharma

COMPUTER SKILLS

Programming Languages:

VB.NET, C#, ASP.NET, Visual Basic 6.0, XML, HTML, JavaScript, VBScript, Visual

InterDev, PL/SQL, UNIX Shell Scripting

Reporting Tools:

Actuate Reports, Crystal Reports

Web Servers:

IIS 6.0

Operating Systems:

Windows XP/2000/NT, UNIX

Databases:

Oracle, DB2, MS-SQL 2005, Access

PROFESIONAL CERTIFICATION

Siebel 7.X Certified

Siebel 2000 Certified

PROFESSIONAL EXPERIENCE

2007 - 2009 – Empire Today – Northlake, IL, Senior Siebel Application

Developer / Consultant

In an attempt to accommodate more products, designed and build the foundation

for future new product rollouts in Siebel as well as Sales Commissions and

Contractor Pay trough Oracle Incentive Compensation.

Being Siebel Lead developer responsible for Planning Long Term Siebel Technical

Roadmaps and identifying key transformation projects for Siebel 8 upgrade and the

new generation of Siebel eSales including Up-sell/Cross-sell, Configure Products and

view Order status across the enterprise multi channel interactions.

Interfacing, collaborating with project teams throughout the company to ensure

consistent solutions utilizing Service Oriented Architecture to integrate with Order

Configurator, Empire Inventory Management System, Cash Management, Protobase

(Credit Card Approval), Sabrix (Tax calculator) and Oracle Incentive Compensation.

Actively participating in daily meetings with client teams, discussing project plans,

deliverables, project schedule, testing procedures, actual production migration.

- Developing Siebel framework components, Configure Products, data

integration maps, workflow solutions, run time events that address a specific

business needs

- Conducted business analysis, created functional specifications, UI

configuration prototyping, data mappings, technical design and project

documentation

- Responsible for transformation of business requirements and scenarios to

technical design documents and specifications

- Conducting code reviews, creating unit test cases and disaster recovery plans

- Supporting systems integration tests and user acceptance tests

- Conducting training and knowledge transfer sections on the sites

- Responsible for project estimates, application designs and programming

specifications

- Performance tuning and optimization

- Production support for severity level one tickets, 24/7 on rotating schedule

- Coaching and mentoring new team members

2001 - 2007 – ALLSTATE INSURANCE COMPANY – Northbrook, IL, Senior

Siebel Application Developer / Consultant.

Responsible for analysis and developing applications based on architectural policies

and procedures for the development. Recommending technical solutions, advising

customizations and architectural enhancements where needed on the existing Siebel

8.0 Financial Services Call Center application.

Being a core team member responsible for planning Siebel Technical Roadmaps

and identifying key transformation projects during Siebel 8.0, 7.8, 7.7 and 7.5

Upgrade that provide the foundation for driving the IT strategy such as

implementations of Shared Services, Automation of Campaign/Lead Loads,

integration with Tibco etc,.

Interfacings, collaborating with project teams throughout the company to ensure

solutions are consistent with Enterprise Architecture and comply with Project Life

Cycle Methodology in all planning steps.

- Created an organization, positions, responsibilities etc,.

- Initial EIM data load by running multiple data streams.

- Architected, designed and configured data integration maps, utilizing various

EAI solutions to meet business needs.

- Designed and configured assignment manager rules, load balancing and rules

distribution.

- Designed and configured Smart Scripts per complex business scenarios with

data manipulation.

- Responsible for performance tuning and optimization.

- Platform migration, configuration management, build, deploy

- Troubleshooting various software/hardware problems and providing support

to developers

- Project Management, capacity planning

2000-2001 – Deloitte Consulting - Chicago, IL. Consultant.

Participated in full life cycle Call Center development and configuration for various

projects. Key clients: Human Health and Services / Public Sector, State of Michigan,

Johnson Wax Professional, Relera.com

Project highlights:

Installed and Configured Siebel Financial Services Call Center.

Designed and configured Work Flow solutions triggered by runtime events.

Configured VBC’s, coded custom Business Services, COM+ components to

integrate with an external legacy system.

Designed and configured eCommerce UI solution to meet business needs.

Designed and modified Siebel Web Templates (SWE) per business requirements.

Build a solution to migrate and load initial data load into the application via EIM.

Designed, configured and build reusable, distributed Assignment Manager

components to route work assignments and to balance work load.

Designed Smart Scripts based on complex customer requirements.

1997-2000 – Cap Gemini Ernst & Young - Chicago, IL. Sr. Consultant.

Participated in full life cycle development for various projects. Key clients:

Nationwide, Kraft, Energy Consortium Group ComEd, Merrill Lynch, Center of

Excellence – CRM Siebel solution

Project highlights:

Configured Siebel Financial Services Call Center integrated with external data

sources via EIM.

Designed and build EAI solutions by creating custom business services and COM

components to integrate with an external legacy system.

Build a Cross Sell / sales force automation solution by utilizing Smart Scripts to

trigger Work Flow and accessing external data sources via VBCs.

Designed and build dynamic Assignment Manager Solution to assign service

requests.

Designed and build web eCommerce solution to track prospective ASE events,

allocate available resources, generate reports and synchronize ASE events data with

Global Knowledge Base.

Custom designed and configured Oracle solution including data load, data

conversion and various conditional batch jobs for the Profiling system (ComEd).

Was the lead developer for all the integrations, testing activities across different

configuration teams. (ComEd).

EDUCATION

Bachelor of Science in Electronic Engineering. Graduated from Moscow Tech of

Automation and TV- Mechanics in Moscow, Russia in 1985.

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