Customer Service Quality Control
Resume:
Andre Ionescu
Newport Beach, CA 92625
*************@***.***
Employment History:
Fidelity National Financial, Santa Ana, CA – April 2007- Present
Corporate Trainer / Lead Implementation Specialist
- Integral part of a team responsible for pre-implementation, implementation and post-
implementation of proprietary software and ancillary applications for Fortune 500 company
- Conducting initial client site visits to ensure successful transition through data collection,
discovery of current workflow and ascertaining customer expectations
- Performing software customization in response to client needs
- Onsite training of end users and management personnel
- One-on-one support during initial software implementation period, as well as continued client
support through online training post implementation
- In charge of training internal employees subsequent to new releases and software updates
Orange Coast Title Company, Anaheim, CA – September 2005 – March 2007
Title Examiner
- Title examination of residential, commercial and vacant properties f or resale office
California Counties Title Company, Irvine, CA – June 2003 – August 2004
Searcher/Examiner
- Compiled and analyzed public records in order to create a preliminary title report for both
residential and commercial properties.
- In charge of clearing liens on the subject property and the prospective borrowers.
- Analyzed current covenants, conditions and restrictions and/or easements of record.
- Aided with customer service requests for sales comparables and property profiles.
Fidelity National Title Company, Tustin, CA – January 2003 – May 2003
Lead QC Examiner
- As a team leader, responsible for proper and continuing training of department personnel.
- Examined title reports for accuracy and completeness. Aided in quality control and title resolution.
- Resolved discrepancies to facilitate prompt and accurate closing of title orders.
California Counties Title Company, Irvine, CA- March 2001 – December 2002
Title Searcher
- Prepared and examined title reports, aided in document preparation, abstracted documents,
assisted in customer service matters.
Qualifications:
- Expertise in relevant Windows and Microsoft applications
- Proven ability to work independently and as part of a team dedicated to ensure success
Education:
University of California at Berkeley, Berkeley, CA
Computer Science and Electrical Engineering
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