Customer Service Quality Assurance

Steven Baker Email: ********@*******.***

*** ***** **** ***********, ***** 77072 281-***-****(C)

Objective:

Seeking a full time position that will enable me to utilize my technical and professional experience and

provide a challenging career ladder which allows professional growth.

Professional History:

Assistant Technical Procurement Specialist ~ 2004 – 2006

Jr. Unix Support Admin~2006-2009

CggVeritas – Houston, Texas

• Assess technical requirements and procurement of equipment and materials.

• Initiate bid specifications for technical or specialized equipment, material, and supplies.

• Consult with customers/vendors/suppliers to assess needs; expedite ordering to effectively meet

needs of organization; provide follow-up on orders to complete purchasing transactions.

• Resolve customer problems with vendors/suppliers including defective or broken merchandise,

out of stock or replacement items.

• Global technical purchasing utilizing company financial system.

• Maintain (company confidential) procurement files to satisfy organizational policies and

procedures and regulatory agencies.

• Monitor and maintain vendor contact list.

• Work with accounting department to ensure prompt payment of invoices, avoidance of late

payment penalties or service lapse.

• Maintain over 5000 nodes trouble shooting hardware and software issues

• Insure backups are up to date

• Installation and Imaging of new production hardware

• Maintain and provide support for portable USB drives

Network Administrator ~ 2002 – 2004 (Part-Time & Full-Time)

JUM Engineering Lone Star Group Inc. - Houston, Texas

• Repaired JUM hydrocarbon analyzers.

• Provided technical support for company’s wireless network.

• Provided desktop support to end user community.

Desktop Technician ~ 2003 – 2004 (Part-Time)

Smart Source – Houston, Texas

• Installed new computer systems to meet company’s lifecycle program.

• Deployed standard image.

• Restored user’s files.

• Troubleshoot image installation, network problems and user issues.

• Performed quality assurance to ensure user’s satisfaction.

IT Technician ~ 2002 (Temp to Perm)

Patient Accounting Service Center (PASC) - Houston, Texas

• Managed data transfer between hospitals and PASC.

• Performed checks and balances to ensure accounts balanced.

Customer Service Representative ~ 2000 - 2001

PrimeCo - Houston, Texas

• Managed customer service inquiries.

• Updated customer account information.

Shipping / Receiving Management – Lead Receiver ~ 1995 - 2000

Barnes and Noble (Formerly Book Stop) – Webster, Texas

• Oversaw all aspects of shipping and receiving department.

• Interfaced with shipping vendors.

Education:

Ottawa University On-line

Major: Psychology

2009-current

University of Houston

Major: Information Systems Technology

1999 - 2004

San Jacinto College

Major: General College Studies

1992 - 1999

New Horizons Computer Learning

2003

Classes Taken:

• 70-210 Installing, Configuring, and Administering Microsoft Windows 2000 Professional

• 70-215 Installing, Configuring, and Administering Microsoft Windows 2000 Server

• 70-216 Implementing and Administering a Microsoft Windows 2000 Network Infrastructure

• 70-217 Implementing and Administering a Microsoft Windows 2000 Directory Services

Infrastructure

• 70-297 Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure

• 70-228: Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition

• 70-229: Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise

Edition

• Novel SUSE Course 3071

Certifications / Technical Proficiencies:

CERTIFICATIONS:

• Network +, A+

SPECIALIZED SKILLS

• Microsoft Windows 3.X, 95, 98, 2000 and NT

• Microsoft Office, including Excel, Access, Word, and PowerPoint

• Corel WordPerfect

• Lotus Notes

• Microsoft Internet Explorer and Outlook Express

• Netscape Communicator and Navigator

• Visual Basic.Net

• Linux SUSE and Red Hat

Contact this candidate