Quality Assurance Developer

Roseanna Stokes

**** ******** ***** 704-***-****

Waxhaw, NC 28173 ****-******@********.**.***

SUMMARY

Accomplished Quality Assurance Analyst, who thrives in a high fast paced environment, can prioritize multiple

tasks. Works effectively independently or as a team member to design, develop and execute test cases that

exercise business logic and validate test results against requirements using Mercury Quality Center to document

findings.

Has a strong ability to read and comprehend business requirements and high level design deliverables to create

detailed test cases. Experienced writing SQL queries used validate test data.

Effective communicator, with excellent written and verbal skills used to communicate with technical and non

technical individuals.

Testing experience includes mainframe, web-based and client server applications.

TECHNOLOGIES

HP Mercury Quality Center 8 MS SharePoint SQL Service Desk Snag-it

MS Word and Excel TSO ISPF Intertest Fileaid

SMS (Systems Management Server)

PROFESSIONAL EXPERIENCE

BARCLAYS CAPITAL; EQUIFIRST CORPORATION 2006 – 2009

Quality Assurance Analyst (2008 – 2009)

• Developed test plans/scripts in Mercury Quality Center based upon business requirements and processes,

in line with defined workflows, functional requirements, and use cases.

• Executed test scripts. reporting the finding in Mercury Quality Center

• Working knowledge of SQL used for data verification and updating testing log-in account information.

• Assessed risk and the complexity factors of work tasks, and evaluating the effectiveness of business and

functional requirements to create test plans and test cases that were used for testing

• Through testing, decide whether application code and/or data was production-ready

• Report status of testing, i.e. keep QA Team Leader informed of all activities that have potential negative

impact to timelines

• Work with appropriate business and technology partners to determine the acceptable range for test

results and performance

• Assist Application Developers, Business Analysts and technical support staff in identifying documenting

and resolving problems

• Created and executed functional, regression and end to end system test cases

• Concentrated activities done on five applications, e.g. Empower Client and .Net versions, iquick, eLink,

ePost, and ePay. Knowledge and understanding of these applications was essential.

Application Support Specialist (2006 – 2008)

• Resolved issues using acquired systems and mortgage knowledge - determine whether issue can be

resolved by Level I support or by escalating it according to established Escalation Procedures

• Analyzed user issues that are not well-defined, determine root cause and resolutions

• Provided on-site support to Business Processing Units and off site Broker partners

ROSEANNA STOKES PAGE TWO

TEAM TECHNOLOGY Short term project 2006

Quality Assurance Consultant

Manually test an internet collaboration web site developed in ASP.NET, VB.NET and JAVA script.

ROYAL & SUNALLIANCE (R&SA) – Charlotte, NC 1998 – 2005

Senior Analyst / Developer – Claim Systems (2003 – 2005)

• Cross-trained to become the Subject Matter Expert (SME) on new and different technologies and

applications as developers transitioned out of R&SA.

• Successfully executed all tasks to meet the System Sunset plan for decommissioned applications.

• Transitioned support to an off shore team. Helped them to develop a Master Process Handbook (MPH)

outline the application components and know operational maintenance procedures. Task also included

hands-on knowledge transfer with production support.

Senior Analyst / Developer-Claims Systems (1998 – 2003)

• Utilized the SDLC methodology, developed documents as required by the scope of each project.

• Engaged all owners of the SDLC; business owners, software architects, developers, UAT testers, and

operational personnel.

• Developed and tested a R5 database used to store information for Large Loss Claims utilizing Lotus Script

and Replic-Action to pull data from the mainframe. This database allowed the Claims department to track

large loss claims in a central location. The complexity of this application required a very detailed test script

to ensure the large number of inter-dependent fields was completed properly and information returned from

the mainframe was correct.

• Using test scripts, tested TerTime, a new software package being brought in –house.

• Provided enhancements and 24/7 on-call support for a company wide claims system. This system was a

web based R5 application that handled all insurance claims utilizing Lotus Script, middleware components

and COBOL to push/pull data from the mainframe.

• Supported a Claims Case Management system, a client/web based R6 application that handled all attorney

case information specific to claim.

• Improved performance on Lotus Noted databases using Teamstudio software to analyze and trouble-shoot.

PROFESSIONAL DEVELOPMENT:

Kingsborough Community College, Brooklyn, NY

A.A.S. Degree in Data Processing

Certifications: Certified Lotus Professional Application Developer

New Horizons Computer Learning Center, Charlotte, NC

Web Developer Training, Certified Internet Webmaster program (CIW)

• Internet Fundamentals

• Web Page Authoring Fundamentals

• Networking Fundamentals

• Advanced Windows 2000 Professional

• Beginning and Intermediate HTML 4.0 for Windows 95

Central Piedmont Community College, Charlotte, NC

Web Developer Training, Certified Internet Webmaster program (CIW)

• Design Methodology & Technology

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