Manager Customer Service

DWIGHT K. SIMES

PO Box ***, Kingston, NH *****-**84 603-***-**** *******@*****.***

QUALIFICATIONS & OBJECTIVE:

I possess considerable expertise in safety & environmental compliance and EHS programs, as well as in

human resources, employee training, and management. I am a flexible, team-focused, and adaptable professional with

excellent hands-on technical, analytical, interpersonal, organizational, and managerial skills.

My objective is to utilize my EHS expertise to enhance your organization’s ongoing success.

EXPERIENCE:

Positions Held:

2008-2008: Plating Engineer; Central Metal Finishing, Inc., North Andover, MA.

2005-2008: Production Coordinator/Shift Manager; Silvex Inc., Westbrook, ME.

2004-2005: Laboratory Manager; Light Metal Platers, Waltham, MA.

1999-2004: EHS Coordinator/Manager; Montgomery Wire, Littleton, NH.

1997-1999: Area Coordinator/Manager; Cooper Tools - Weller, Cheraw, SC.

1996-1997: Plating Manager; Tech-Ceram, Amesbury, MA.

1991-1996: Plating Engineer; Burndy-FCI, Lincoln, NH.

1979-1991: Plant Manager; M&V Electroplating Inc., Newburyport, MA.

Duties & Responsibilities:

• Customer Service, inquiries, scheduling, assignments, job tracking, and expediting.

• Full responsibility for all OSHA/EPA/DOT/State regulatory compliance and for all EHS programs.

• MSDS, HAZCOM, HAZMAT, LOTO, Respirators, PPE, Machine Guarding, and Confined Spaces.

• Worker's Compensation and Claims, Loss Control, Ergonomics, RTW, and Accident Investigations.

• ISO-9000, Lean Manufacturing (Kanban/Kaizen/5-S/Visual), and P2.

• Industrial Wastewater Treatment, Hazardous Wastes & Manifests, Spill Prevention, and Mitigation.

• Process development, improvement, policies, procedures, controls, and scheduling.

• Employee staffing, coaching, counseling, training, development, and merit reviews.

• Facility planning, layouts, budgets, purchasing, and vendors.

• All Metal Finishing & Plating production, processes, laboratory, and maintenance operations.

• Production/Manufacturing supervision and management.

Achievements:

• Coordinated Customer Service and Production to meet customer needs and improve company response time.

• Completed an upgrade to the company’s Integrated Contingency Plan: compliance and communication.

• Created customized Safety Programs and Safety Training regimens at several facilities: better documentation.

• Facilitated a safety culture change at Montgomery Wire that benefited both employees and the company.

• Completed year-long Supervisor Training sessions with both Zenger-Miller Training and The Leddy Group.

• Improved employee safety awareness; reduced Workers Comp claims by $260K+/year (87% reduction).

• Realized $270K+ yearly cost savings in improved raw materials purchases and vendor selection: reduced costs.

• Former Director of Emergency Management in Lincoln and a Wastewater Treatment Operator (MA Grade 4-I).

• OHS Committee member of SHCNNE and a Certified Hazardous Waste Coordinator (NH).

• P2/Waste Reductions with bottom-line savings of $50K+/year: reduced expenses.

• Successful Teams Development and employee multiple tasks cross-training: efficiencies increased.

• Plant/Product consolidations; successfully redesigned manufacturing processes and methods: reduced expenses.

• Budgetary goals met and/or under projected expectations: cost control.

• Improved the environmental/safety operation & compliance of several industrial wastewater treatment systems.

• Extensive Metal Finishing operations, troubleshooting, and chemicals expertise: technical resource.

• ISO-9000 & NADCAP internal auditor & procedures development: contributed to plant registrations.

EDUCATION: University of Arizona, Tucson, AZ: BA Degree.

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