Customer Service Manager

Beatrice Arias

Phone: 305-***-****

E-mail: **********@*****.***

Objective

To obtain a position in which I can effectively utilize the skills I have gained throughout my career, to

make a positive contribution to the organization.

Education

Florida International University Graduated 05/07

B.S.- Mass Communications/Advertising with a Minor in Marketing

GPA at Graduation: 3.67

Coral Park Senior High School Graduated 06/02

GPA at Graduation: 3.74

Work Experience

Forensic Data Services 05/09-Present

Staff Analyst

• Imaging of computer hard drives under investigation

• Ensuring that evidence items remain unchanged

• Searching forensic images for relevant files/items

• Assisted in the preparation of evidence reports to be sent out to lawyers

• Worked at client site for evidence inventory

• Created company’s website

• Temporary Position

Momentum Consulting Corporation 07/07- 04/09

Marketing Assistant

• Assisted in creation and maintenance of company marketing material i.e. website,

brochure, newsletter etc.

• Responsible for management of President’s calendar, both personal and business

appointments

• In charge of setting up training for all company consultants and ensured that all travel

arrangements were made

• Responsible for the planning of all events, both client events and company events

• Assisted the Finance department in transmitting all President’s receipts and expenses

• Responsible for maintaining constant contact with clients and ensuring a high level of

customer service at all times

• Assisted technical teams in preparing Statement of Works for upcoming projects/proposals

• Responsible for company presentation and ensuring that all information and partnership

details were current

Beatrice Arias

Pacific Sunwear 11/02- 04/07

Co-Manager

• Began with the company upon high school graduation and promoted to manager within a

year

• Oversaw all transactions on the sales floor

• Responsible for training all new and current employees

• Ensured that a high level of customer services was maintained at all times to maintain a

high score during secret shops

• Responsible for balancing all registers and ensuring that all deposits were made efficiently

• Maintained all internal HR paperwork in order and ensured that any HR issues were dealt

with immediately and with the utmost professionalism

• In charge of all visual aspects of the store’s presentation and keeping corporate visual

standards up to date

• Oversaw the inventory process twice a year and ensured that the store was prepped for the

inventory team

• Maintained a high level of Loss Prevention alertness on the sales floor and developed

methods with staff to ensure the minimal amount of loss to theft

Languages

Fluent in both English and Spanish

Minimal French

Patents and Publications

Published in Florida International University’s 2003 collection of essays-received Honorable

Mention for my short story “The Lonely Place.”

http://fiuessaycontest.com/2003winners.html

Computer Skills

Very comfortable with all Windows versions, including Windows XP, Windows 2000 and Windows

Vista.

Vast knowledge of Microsoft Office, included but not limited to, Word, Excel, Publisher & Power

Point.

Preliminary knowledge in Visio.

Preliminary knowledge in Adobe Photoshop.

Preliminary knowledge in FTK Imager

References Available Upon Request

Contact this candidate