Manager Project
Resume:
DONNA BENJAMIN
Rio Rancho, NM *7124
505-***-**** home
Email: *.*.********@****.***
EMPLOYMENT
WINDOW REMOTE SUPPORT ENGINEER FEBRUARY 2007 – PRESENT
PROGENT Albuquerque, NM
Provide remote network/server troubleshooting and administration for small to medium
business throughout the world. Operating systems and applications supported include Server
2000, 2003, and 2008; Exchange 5.5, 2000, 2003 and 2007; SBS2003; Office applications;
Sonicwall, Linksys, Netopia and other similar routers/firewalls. Maintain and manage user
accounts including assigning new user access, removing expired user accounts, assigning or
reassigning user account passwords. Setup Virtual servers and desktops. Install and configure
networked workstation client software and thin-client support. Configure Group Policies in
Active Directory to automatically install and/or update OS or applications. Installation and
configuration of virus, spam, backup and accounting applications. Setup and manage several
Helpdesk clients. Locate and schedule resources to cover Helpdesk on a daily basis.
PLEASE DO NOT CONTACT MY CURRENT EMPLOYER – PROGENT.
MANAGER – IP MANAGED SERVICES APRIL 2006 –OCTOBER 2006
LPM, INC Albuquerque, NM
Project manager for implementation of nationwide networking of all Yum! Brand sites
Including Pizza Hut, KFC, Long John Silver’s, Taco Bell and A&W. This entails ordering
DSL, scheduling router configuration, installation dates and techs. Managing the Customer
Center for supporting the installation, preparing reports for Yum! Executives and weekly
Conference calls regarding the project. Duties also include acting as Exchange Administrator
For the LPM network and other companies that LPM handles email services for and
Responsible for upgrading Exchange service from Windows Server 2000 running Exchange
2000 to Windows 2003 running Exchange 2003.
NETWORK ENGINEER 2000 – MARCH 2006
Delta Dental Plan of New Mexico Albuquerque, NM
Under contract by Deltanet from 6-1-00 until Contract buy-out 4-1-02
Responsible for the install, maintenance and performance monitoring for Windows 2003 and
Windows 2000 servers and workstations including – SNA, DHCP, DNS, Active Directory, Proxy
and Exchange 2003 servers. Responsible for nightly, weekly and monthly server and workstation
backups; virus protection of all servers, email and workstations; monitoring and maintaining
licenses for software. Monitor servers’ network operating system performance. Adjust server
parameters where necessary; apply appropriate patches and updates to the NOS.
Second level support for users. Maintain and manage user accounts including assigning new
user access, removing expired user accounts, assigning or reassigning user account passwords.
Install and configure networked workstation client software and thin-client support. Configure
Group Policies in Active Directory to automatically install and/or update OS or applications.
Manage and monitor servers’ peripherals and devices: install and configure network printers,
print servers and print queues, and manage print jobs where applicable, and install and configure
network related devices on servers such as RAID arrays, and tape drives.
Install, configure and test network-based applications and resolve any configuration issues.
Coordinate with appropriate staff on networking issues. LAN/WAN installation knowledge
including equipment, communications, network server, operating system, remote access
capability, e-mail and gateways required for connectivity to the Internet. Monitor and review
event and audit logs. Research, recommend and implement updates and additional
hardware/software for corporate infrastructure. Responsible for the management, development,
administration, and security of Delta Dental Plan of New Mexico’s corporate network. Lead on
HIPAA Security Rule assessment, policies and procedures and implementation. Critical member
of the BCP (Business Continuity Plan), responsible for disaster recovery documentation of the
network and testing of plan.
NETWORK SPECIALIST 1997 - 2000
First State Bank Albuquerque, NM
Diagnose and resolve hardware, software, and network and bank procedural problems.
Configure, install and test applications, develop client images, directories, group/user
interfaces, and client/server software, wire new and existing buildings (Certified for CAT
5), diagnostic utilities such as HP Openview and workstation protocols. As Security
Administrator I was responsible for access and security requirements for our AS/400, CBS,
and Novell NetWare 4.11 and NT 4.0 operating systems.
Prior to taking the position of Network Specialist in August of 1997, I was the Manager of
the Journal Center Branch.
JOURNAL CENTER BANK MANAGER 1996-1997
First State Bank Albuquerque, NM
Responsible for all aspects of the branch’s success, including budgeting, loan and deposit
portfolios, external and internal customer relations, and staffing.
Duties included training, scheduling and auditing of branch staff. Developed, implemented
and reported procedures/progress for branch deposits, loan base and customer retention to
Bank Board.
FINANCIAL CONSULTANT 1995-1996
New Mexico Educator’s Federal Credit Union Albuquerque, NM
Lending and member services. Significantly increased loan portfolios by personal contact
with membership making the credit union as convenient as any local financial institution for
members located outside of the Albuquerque area.
BRANCH MANAGER 1980 - 1987
United New Mexico Bank (now Wells Fargo) Albuquerque, NM
Managed branch offices throughout the city, implementing employee cross-training,
overseeing and auditing main vaults’ cash assets, and handling branches’ commercial and
installment loans.
EDUCATION
BACHELOR OF ARTS 1989 - 1995
University of New Mexico Albuquerque, NM
Major: Economics Minor: Computer Science Engineering
Microsoft Certified I.T. Professional 2008 June, 2009
Microsoft Certified Systems Engineer 2003 March, 2008
Microsoft Certified Systems Engineer 2000 April, 2002
Microsoft Certified Professional September, 2001
ADDITIONAL TRAINING
I have taken many workshops and seminars including Windows XP and Vista, TCP/IP,
Cisco firewall and router configurations, Access, MS Word 2003 and 2007 professional
suite.
Donna Benjamin
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