Engineer Customer
Resume:
DENNIS H. SHAW
Harvest, AL ***49
256-***-****, Cellular
E-mail: ********@*******.***
Clearance level: Active - SECRET.
EXPERIENCE:
February 2009 to Present Unemployed.
September 2007 – January 2009 MAXIMUM TECHNOLOGY CORPORATION, Huntsville, AL
Systems Analyst/Program Lead for Maximum Technology Corporation’s engineering support of
MSFC’s Space Nuclear Power Systems Research and Development. Proposal and program plan
preparation & development, RFP’s, oversee compliance with procurement requirements, requirements
outline and schedule, proposal negotiation, create program requirements, create SOW, scope and timeline
management, plan and coordinate project scheduling, establish work schedules, prepare monthly NASA
reports, supplier Statement of Work (SSOW), supplier source selection, support cost evaluation on
Engineering elements of supplier proposals for electronic hardware and software, chair staff meetings,
identify and resolve contract problems/issues. Assisted in Systems Engineering requirements for early life
cycle engineering activities, contract negotiations with customer. Fabrication of multi-pin wiring
harnesses for NASA contract support.
February 2005 – September 2007 MAXIMUM TECHNOLOGY CORPORATION, Huntsville, AL
Systems Analyst/Task Lead for verification of radar cross-section calculation codes and delivery of a
RCS calculation network, utilizing a scaled radar (Ka band) static range capable of providing scaled
measurements for potential threat vehicles, radar performance testing, performance, analysis, provide
direction for staff technicians in troubleshooting of test hardware and software, RF signature modeling.
Lead for cost estimating by applying system engineering expertise to develop “bottoms-up” cost estimates
per each required design. Analyze and evaluate specific MD data/analysis items utilized within, as well as
across the MDA programs. Document MD data/analysis item formats. Attended LabView introduction
classes/training. Perform required analysis to determine similarities between data and/or analysis product
requirements at the element level within programs and at the system level across programs for the
purpose of streamlining MD data processing requirements. Responsible for the planning and execution
associated with customer visits and meetings while maintaining focus on customer requirements for a
successful outcome.
March 1999 – February 2005 INTERMEC TECHNOLOGIES CORPORATION, Huntsville, AL
Systems Analyst/Field Lead responsible for the successful integration and testing (lab and field tests) of
Data Collection systems and wireless LAN/WAN communication Networks (900 mHz, 2.4 Open-Air,
802.11b, and 802.11 b/g; Intermec and Cisco). Conducted System Installations applying expertise for
System Configuration (switches/routers), cabling, antenna configurations, product configuration and
diagnostic procedures including system message interchanges, and troubleshooting communications
utilizing various analysis tools. Knowledge of communication protocols (TCP/IP, SNMP) and network
software (sniffer) used to debug complex network problems. Conducted customer and Value Added
Reseller (VAR) training on product and network operation to ensure customer satisfaction and quality,
training development. Fabricate multi-pin cabling, install, and perform circuit checks and overall system
performance. Maintain equipment inventory for Huntsville Branch office. Responsible for the planning
and execution associated with customer visits and meetings while maintaining focus on customer
requirements for a successful outcome.
May 1990 – March 1999 INTERMEC CORPORATION, Huntsville, AL
Sr. Field Engineer responsible for providing post-sales technical support for Intermec products.
Responsible for critical troubleshooting and solving equipment and system problems to ensure quality and
to minimize customer downtime. Simulated field problems in a lab environment to ensure equipment
performance and customer satisfaction. Independently operate as the company’s front line of diagnosis
and resolution of hardware/software, configuration and system related problems. Design, install and
integrate both RF data collection networks (900 mHz) for wireless LAN/WAN connectivity utilizing RS-
232, RS-422, V.35, and T-1 data protocols. Proficient with local area network hardware and connectivity
software. Maintained and performed preventative maintenance program to maintain customer efficiency
to ensure customer down time was minimal. Facilitated customer/company meetings to resolve technical
problems and maintain customer satisfaction. Certification of all company products including RF
Systems, Site Surveys, and applicable systems software packages. Prepared training/user
manuals/material and conducted classes on Intermec equipment.
June 1988 - May 1990 INTERMEC CORPORATION, Huntsville, AL
Associate Field Engineer responsible for troubleshooting and repair of electronic systems (hardware/
analog, digital) to the board level. Maintained branch office spare parts inventory in support of contract
requirements. Also, maintained a 5M base of critical and non-critical accounts. Provided on-site
coverage for non-local Intermec branch offices to ensure optimum customer support and maintenance of
branch contract base.
January 1984 - September 1984 ITT TELECOMMUNICATIONS APPARATUS DIVISION,
Corinth, MS
Manufacturing Engineer responsible for performance of analysis and troubleshooting of printed circuit
board production and quality problems. Responsible for providing consultation on the identification,
investigation, and approval of both product and process improvements, document results of production
assessments to communicate both design and build plan requirements, lead teams to evaluate new
technologies. Received commendation for completing an assignment in record time at a customer location
when an extensive change out of system components was required to assure customer productivity and
profitability.
STRENGTHS:
Self starter, organization, over 22 years in customer relations and service.
EDUCATION:
Bachelor of Science in Electronic Instrumentation Science
Athens State College, Athens, Alabama, 1982
Associates Degree in Applied Technology in Electronics
Muscle Shoals State Technical College, Muscle Shoals, Alabama, 1980
Computer Literacy, Spreadsheets-EXCEL, Introduction to Database Management, BASIC Programming,
Survey of Programming “C++”
Faulkner University, Huntsville, Alabama, 1993
Novell Introduction to Networking, Netware Administration, & Netware Technologies classes
New Horizons Computer Learning Center, 1996
Microsoft NT System Administration
New Horizons Computer Learning Center, 1998
Module 8, Windows NT Connectivity
New Horizons Computer Learning Center, 1999
References furnished upon request.
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