Training Manager

WESLEY W. OLSON, JR.

Home: 916-***-****

Mobile: 916-***-****

*******@*********.***

SUMMARY OF ABILITIES and Accomplishments:

Nominated into the 2008 International Who’s Who of Professionals, acceptance pending

Nominated & accepted into the 1997 International Who’s Who of Professionals

Experienced manager

Project Management in hiring, coordinating trainers schedule, scheduling work to be preformed by instructors and course devel opment

scheduling

Experience in CBT, VLT, on-site customer training along with internal employee training (Hence E-Learning training experience)

Use of Webinar and GoTo Meeting virtual training software

Strong troubleshooting and decision making abilities along with substantial knowl edge of general technical

applications and designs coupled with a wide variety of computer software usage

Skilled in general administration procedures including personnel management, labor relations, safety administration

with Cal-Osha general safety procedures, training, motivating and supervision of personnel.

Developed world-class training curriculum

Created cost-effective end-user training methods

Developed long-range profit-oriented training delivery plans

Developed and implemented processes and procedures to move company to next level

Familiar with protocols too numerous mention

Knowledgeable in CEPT, E1 standards such as G710, G711, G712, G729, G734, V.11/V.24, V.35, H323, SONET/SDH

Instructor with ability to teach personnel in technical and non -technical environments.

Managed all aspects of the proposal and bidding process, project manager for long term major accounts.

Liaison between engineering, sales and marketing.

Product support, application engineering support to general public, Value Added Re sellers and Distributors.

PROFESSIONAL EXPERIENCE:

Sorrento Networks, Denver, CO

Manufacturer of xWDM and fiber optics telecommunication equipment

05/2008 – to present – Senior Contract Instructor & Course Developer

Rebranding course materials, developing new course materials, providing training to Sorrento Networks customers on a global level.

Von Technologies, Woodridge, IL

Consulting service for fortune 500 companies providing professional individuals training.

03/2008 – to present – Contract Instructor

Providing instructor lead Cisco VoIP telephone instruction to Bank of America employees throughout the United States. Perfor ming

site surveys, testing the entire VoIP telephone system, assisting in detection and correction of failed system feature s, and providing on

site support.

ITech Consulting, Dallas, TX.

ITech provides service solutions for client’s campus and geographically dispersed networks through telecommunication

system designs and applications. ITech and the client partner as a technical team to meet service order systems

requirements for corporate long term Telecommunication goals such as: network performance; cost reduction; integration

of Wireless and IT Telecommunication; and the convergence of data, voice, video, messaging and ima ging.

09/2007 – to present – Contract Instructor

Conducted Instructor Led (ILT) and Virtual Led (VLT) training to all levels of management and technical personnel for T -Mobile

employees. The training was via classroom and Webinar sessions on Graphical User Interface work order software.

CARRIER ACCESS CORPORATION, Boulder, CO.

An equipment manufacturer providing equipment to more than 1800 telecommunications companies across the United States and

Canada. Provider of integrated solutions to incumbent, wi reless, competitive and other telecom carriers.

2000 – 8/2007 – Senior Technical Instructor

Initially responsible for putting together a training department, staffing and department procedures. Develop and instruct t he entire core

training courses currently used. Developed DS1, DS3, Telephony and xDSL, technology courses. Assisted with the development of

Networking Data & TCP/IP and ATM technology courses. Primary job responsibilities are to maintain current assigned courses,

development of new product course materials, teaching all product and technology courses to customers and internal employees.

Monitor and evaluate other instructors for proper course presentation and content. Coordinate and schedule training for criti cal and

major customers. Develop and present customized courses for critical customer accounts such as Alltel, XO Communications,

SBC/Pacific Bell, Verizon, Cingular and T-Mobile.

WESLEY W. OLSON, JR.

CISCO SYSTEMS, San Jose, CA & Manchester, NH

Worldwide provider of networking communications solutions. Manufacturer of communications equipment for voice solutions,

data solutions, inter/intranet solutions, wireless solutions and special communications requirements.

99 - 2000 - Manager/Lead Educational Specialist

Responsible for implementing standards development of training courses for the ESM Business Unit worldwide. Develop and

Instruct courses for the VC0/4K programmable switch, ISDN, SS7, T1, E1, PRI interfaces to the switch. Act as liaison with

other Business Units within Cisco Systems and the Cisco Systems Worldwide Training Organization. Active committee member

of the Worldwide Training Organization and CAP “A” Pervasive Organization.

PREMISYS COMMUNICATIONS, Fremont, CA.

Premisys manufactures digital T1 multiplexers, Network Management Software, ATM Server, Frame Relay Server, ISDN-PRI

Server, ISDN-BRI Server, ADPCM Server, IMUX Server, Internet Protocol Server, Low Bit Rate Voice Server, and Management

Communication Concentrator Server.

97 – 99 - Senior Technical Instructor

Responsible for entire United States, Canada, Virgin Isle & British West Indies - Provide technical training to Business Partners,

Distributors & End Users - Developed new training packages for Basic Telephony, Basic T-Carrier, Product specific Multiplexer,

Server and Channel card specific. Over see contract trainers, certify contract trainers and evaluate contract trainers on si te. Developed

contractor certification procedures, developed leaders guide and maintain the training materials as living documents.

COASTCOM, Alameda, CA.

Coastcom manufactures digital T1 multiplexers, Network Management Software, Digital Cro ss Connect & Reseller of Bayley

Omni-plexer equipment for small to medium size business.

96 - 97- Senior Technical Trainer

Responsible for entire United States, Canada, Virgin Isle & British West Indies - Provide technical training to VARs & Distributors -

Provide technical training to Coastcom's client base on site - Customer Service via telephone - Backup Tier two Technical Support -

Backup Application Engineer - Developed training packages for Basic Telephony, Basic T-Carrier, Product specific Multiplexer,

Digital Cross Connect, Cellular Application and Channel card specific.

VERILINK, San Jose, CA.

Manufacturer of digital CSU/DSU’s, Network Management Software and Test Access Software.

94 - 96 - Technical Support Engineer

Provide technical assistance to new customers and embedded base customers on the VERILINK’s product line.

Isolation and problems solving including other manufacturers equipment, local exchange carrier and long distance carriers.

Application assistance to both new and embedded customer bases. Verification of, and bug identification on new product prior to

release.

OTHER WORK EXPERIENCE:

Instructor-Trainer Trained Instructors in First Aid & CPR

Instructor-Level Trained general public in First Aid & CPR

Training Manager Contract Application

Training Manager Pacific Bell Technical Training

Former President Local Union I.B.E.W. in Oakland, CA

Computer Hardware: Computer Software:

Windows “95”/”98”

Mac Macintosh Visio ProComm

IBM PCs 2000, XP Professional Microsoft Access Corel Draw

Microsoft Office Pro “97” Lotus Free Lance Agile

Microsoft Office Pro 2000 Avery Label Maker

Adobe Acrobat

EDUCATION:

American Institute Pacific Telephone & Telegraph Company

(Top 10% of all classes) (Certificates of Completion available)

Advance "T" Theory 2,000 Hours of Technical Training

Installation/Maintenance Management

TCP/IP Labor Relations

SNMP, Time Management Training

ATM

Frame Relay

Cal Poly – Electrical and Electronic Engineering

College Of Marin - Business Administration/Electronics

U.S. Navy - Radioman Class "A" Technical School

Viet Nam Era Veteran (Honorable Discharged)

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