Project Manager Customer Service

Peter Arroyo

**** ****** ****** **** *****, Texas 76116

817-***-**** home, 817-***-**** mobile

Email: ******.*****@*****.***

Over ten years technical support experience in project and staff management in the IT

and supply chain industry.

Summary of Qualifications

• Experience in business analysis, • Detailed training and experience

customer support, and in project management, technical

relationship support and relationships

• Builder of high performance • Commitment and dedication to

teams superior customer satisfaction

• Proven problem solving ability internally and externally

•

based on detailed analytical Proven leadership in North

experience America, Asia, and Europe

WORK EXPERIENCE

Material In Motion Mountain View, CA 05/2002-01/2009

Global Deployment Manager --Google

• Established and directed eight regional customer support centers (data centers and

warehouses for Google) in five U.S. cites and three foreign countries, including

Planning, office/warehouse space selection, vendor selection and negotiation,

warehouse and data center configuration

Network and desktop configurations and wireless support for Windows operating

systems

Hiring, teambuilding, mentoring, on-site and long-distance supervision

Developing and implementing processes and procedures as well as training for

shipping and receiving, RMA, global inventory control, database maintenance and

customer interaction.

Established outstanding MIM/Google relationship, serving as on-site customer

liaison in North America, Asia and Ireland--leader in the establishment of

international relationships

Material handling of high end networking equipment and servers, deployment and

installation of over 500k to 1.2 million servers from manufacturing to destination

• Contributed significantly to staff growth from approximately 50 employees in 2002 to

more than 400 in 2008

• Responded to RFPs for new business for IT help desk support

Spherion – Dell Corporation Austin, TX 03/2002-12/2002

Software & Hardware Engineer

• Led and orchestrated (OEM) evaluation and qualification efforts involving marketing,

manufacturing, engineering, sales

• Identified, analyzed and documented software and hardware bugs; coordinated bug fixes

on software and hardware with vendors

• Evaluated and qualified various vendor network products, focusing on engineering, and

sales

Tri-Power Group, Inc San Jose, CA 06/2001-03/2002

Project Manager

• Developed fiber optic and copper division

• Established new customer base relationships

• Established teams and mentoring program

• Designed the physical layer drawings for fiber optic and copper network configurations

• Developed visio drawings of fiber optic backbone and copper installations from the

MDF, IDF and to the desktop

• Developed of training in industry standards and company processes

• Responded to RFPs for the installation of the FDDI fiber optic backbone to the MDF,

IDF and copper installations to the desktop

3Com Corporation Santa Clara, CA 11/1996-02/2000

Sales Engineer

• Drove 3Com technical leadership and innovative solutions in strategic opportunities to

meet sales and business objectives

• Provided both strategic and day-to-day technical expertise and support for Gateway,

Compaq/HP, Dell

• Developed strong technical relationships at the highest levels with the accounts

• Proactively managed the timely, accurate and quality delivery of 3Com products and

technical support to Gateway, Compaq/HP, and Dell

• Worked with account manager to identify, qualify and develop opportunities with the

account

• Developed technical expertise with the account by delivering leading edge technical

presentations and training on 3Com products

• Conducted product training for customers and (OEM) partners

Product Engineer

• Managed escalation, replication, and qualification efforts for strategic OEM customers

• Assimilated OEM product feedback for present and future products

• Managed and influenced business via timely resolutions of hardware and software issues

• Provided feedback to engineering product teams to accommodate OEM customer

business needs

• Provided continuing communication and maintained relationships with Sales Engineers,

Field Application Engineers(FAE) and network consultants

Technical Support Engineer

• Identified end user issues, via replications and documented bug fixes for front line

engineers

Bendix – NASA Moffett Field, CA 09/1990-9/1996

Project Manager

• Developed fiber optic and copper division

• Established new customer base relationships

• Established teams and mentoring program

• Designed the physical layer drawings for fiber optic and copper network configurations

• Developed visio drawings of fiber optic backbone and copper installations from the

MDF, IDF and to the desktop

• Developed of training in industry standards and company processes

• Responded to RFPs for the installation of the FDDI fiber optic backbone to the MDF,

IDF and copper installations to the desktop

Bilingual

Education and Training

De Anza/Foothill Community College 1994/1996

New Covenant Christian Center Pastoral Leadership 1994-1997

3Com Corporation Project Management 1997

Corning Fiber Optic Campus Design and Implementation 1991

Dear Hiring Professional,

My management, customer service and technical experience in IT and in the supply chain

industry, includes development, implementation and management of 6 North American,

Asia and Europe data center support sites for Google. As a sales engineer for 3Com

Corporation we generated an additional 7 million in networking equipment sales in my

first 2 years supporting Gateway computers.

My strengths include:

• Experience in business analysis, customer support, internal and external

relationships.

• Production of high performance teams with emphasis on empowerment for

success and attention to detail.

• Leadership with a strong emphasis on managerial performances and results in

marketing, sales, customer service and relationship building.

With my background and skills, along with a list of accomplishments, I believe I can be a

positive and productive addition to your organization. A number of my strengths should

be very transferable, such as attention to detail and ability to work in a team environment.

I am eager to explore possible employment opportunities and discuss my potential for

making a meaningful contribution to your organization.

Sincerely,

Peter Arroyo

Contact this candidate