Customer Service Human Resources

Catherine Madsack

*** ***** ******, *****, ** ***28 H: 530-***-**** C: 530-***-**** ********@*****.***

Objective ___________________________________________________________________________

Human resources position utilizing demonstrated organization, customer service, communication, and projec t

management skills.

Profile _____________________________________________________________________________

Highly motivated and creative problem solver with the ability to meet deadlines, demonstrate leadership, manage

detail, and exceed expectations. 7-year human resources experience in recruitment outsourcing, HRIS technologies,

and workforce development. Solution focused consultant with proven track record of developing innovative

training plans for clients and community organizations.

Skills Summary ______________________________________________________________________

Employment Law Program/Project Management Recruitment & Retention

FMLA/ADA/EEO/WC Training & Development Performance Management

HRIS Technologies Employee Relations HR Policies & Procedures

MS Office Suite SQL, VB, VB Script Strategic Partnership Building

Affiliations & Honors ________________________________________________________________

NORTH CENTRAL COUNTIES CONSORTIUM, Colusa County, CA

Workforce Investment Board, Private Business Representative, 2007 to 2008

CHAMPION SOLUTION AWARD, US Dept. of Labor, 2005

Designed and facilitated on-going job-readiness training for at-risk youth in Colusa County.

Professional Experience ______________________________________________________________

Business Development Manager, @WORK Personnel, Chico, CA 11/08 – 4/09

Utilized consultative selling techniques to develop new business, gain market presence, and expand services to

existing customers.

Forecasted hiring needs, conducted cost analysis surveys, and designed customized recruiting plans for clients.

Recruited, interviewed, assessed, evaluated skills and competencies, and selected qualified candidates to fill

customer job orders.

Resolved customer service issues, counseled employees on improving performance, maintained p ersonnel

records and client files.

HRIS Consultant/Product Instructor, Sungard Public Sector, Chico, CA 11/07 – 7/08

Extensively traveled United States consulting government agencies, school districts, and non -profit

organizations on best practice utilization of HRIS and ERP software.

Improved customer relations by gaining a working knowledge of other applicable systems used by clients to

better train and support their staff during implementation.

Conducted customer training classes and maximized client satisfaction by adapting curriculum to meet client

specifications.

Branch Manager, Manpower Inc., Chico, CA 10/01 – 5/07

Effectively managed profitable operation of an assigned branch office; achieved 90% of quarterly sales goals

and reduced spending by 25%.

Reviewed operational records and reports using Cognos accounting software to project sales and determine

profitability; created annual budget, approved expenditures.

Acquired new business and implemented customer satisfacti on program resulting in 75% pr ofit increase within

7 months. Developed recruiting strategy resulting in 93% fill rate of customer job orders.

Implemented corporate service and quality assurance standards, audited internal processes, and maintained ISO

9000:2001 certification.

Education __________________________________________________________________________

CALIFORNIA STATE UNIVERSITY, CHICO – English major, 2000

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