Customer Service Software Analyst .Net Technician
Resume:
Robert Louis Desmarais
Plano, TX 75074
Primary Phone 1-214-***-****
Secondary Phone: 1-214-***-****
Email: ***********@*******.***
Programmer Analyst
Objective: A challenging computer software position that will allow growth, and strengthen my
skills as a Programmer Analyst.
Summary of Qualifications
Software Development
• CTGHS, Dallas, TX (7/2007 – Present)
Maintained VB interface to 3M Coding and Reimbursement Software.
o
Developed C++.NET GUI to assist with creating/modifying ini files.
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Provided matrix coding, RFT, and printer support for TDS/E7000
o
system.
Developed Excel VBA Tools for various reporting needs.
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• Hewitt Associates, Chicago, IL (3/2004 – 5/2007)
Worked with managed client implementation teams.
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Responsible for analyzing, converting, and reporting data across
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multiple platforms/systems.
Developed effective object oriented software and followed SDLC
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procedures.
Utilized VB, SAS, Applaud, and windows scripts.
o
Support
• Help Desk Technician, FSC, Fitchburg, MA (September 1998 – May 2001)
Responded to on-campus administrative departmental issues, PC
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troubleshooting, and customer service from the MIS department.
Skills
• Knowledgeable in C / C++ / C# / .NET / STL / Java / Visual Basic / VBA /
Assembly / COBOL / Windows Scripting / Win32 API / Direct X / MFC / JavaScript /
HTML / XML / HEAT / Applaud / SAS / SQL / TDS / E7000 / Microsoft Office / IBM
MVS / UNIX / Windows 98 / ME / NT / 2000 / XP
Selected Achievements
• A+ Certified.
• Developed Microsoft Visual Basic software for PCMayhem, which provided a
GUI as well as recorded computer usage and customer information into a database.
• Won National Gold Award in the Scholastic Art and Writing Awards for
Computer Graphics.
Education and Professional Development
• FITCHBURG STATE COLLEGE
• BACHELOR OF SCIENCE DEGREE – Computer Science, 2002
o Graduated Cum Laude with a GPA of 3.3 or higher
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