Development Project

Darlee Eppinger

*** ****** ****

Harmony, Pa. ***37

Home Phone: 724-***-****

Cell Phone: 724-***-****

Darlee Eppinger

Systems Analyst/Business Analyst

PROFESSIONAL SUMMARY

A Senior System/Business Analyst professional with demonstrated ability to automate all

business functions.

Master System Development, Data Warehouse Development, BI Development skills,

senior-level Systems Analyst/Business Analyst experience, and diverse industry experience.

Combines strong technical, people and presentation skills.

Effectively works within and across all organizational levels to consistently produce

deliverables within budget and on time.

Industry: Healthcare, Consulting, Utilities, Pharmaceutical, Airline/Transportation, Chemical,

Engineering, Manufacturing

PROFESSIONAL EXPERIENCE

Ciber, Inc.

Utility Service Partners, Washington, PA. October 2008 to July 2009

• Sr. Business Analyst – Data Warehouse Development, Microstrategy BI Development

Analysis and development of USPE Data Warehouse Forecasting and Planning Tool

Specifications which included Performa, Product, Financial and Billing Assumptions.

Campaign, Budget and Claims Forecasting

• Development/Modification of the Data Warehouse for AWHR Migration (American Water

Heaters)

• Microstrategy Meta Data/Architecture, development of Hierarchies, Facts, Metrics,

Attributes, Filters, Drill Maps, User Security setup

• Testing and Verification of migrated data, processes and all Microstrategy development

• Microstrategy Report Development across USPE’s enterprise, Delivered reports via Web,

Narrowcast Server, and Desktop Office

• Development of Microstrategy Data Modeling, Physical and Logical Data Models

• Specification development in Visual SourceSafe, Share Point document management

• Development /Updates of all Data Flows and Data Warehouse Schema

• USPE Wireframe Screen Development, USPE Enterprise system screen development for

Campaign, Claims and Claim Survey

• Development of Campaign, Claims and Claim survey system specifications and processes

• Responsible for the resolution and documentation of any/all issues within

Microstrategy, work directly with Microstrategy Support for the resolution of all development

and reporting issues

• Development of all Training Materials

• Conducted MicrostrategyTraining classes for end users, executive groups, analysts and

administrators

Darlee Eppinger

Catholic Health Initiatives, Erlanger, KY. January 2008 to July 2008

System Analyst Implementation Lead / Business Consultant

Implementation Lead for all Cross-Functional Teams in all Aspects of the Implementation

Process:

(MBO – Management Business Organization - is the term used by Catholic Health Initiatives to

reference their individual 73 facilities located throughout the U.S.)

• Assisted Director, Information Systems, and implementation team with preparing multiple

MBOs in “waves” for implementation. Establish milestones and deliverables while

identifying measures of success during readiness and implementation activities.

• Lead current state assessment activities and validation of future state processes across

all HR/Payroll functional areas.

• Identifying process and system gaps, future system enhancements and defining

requirements.

• Continuously coordinated with CHI Connect national project teams, MBOs, HR and

Benefits outsourcing vendor to identify and resolve issues impacting implementation.

• Acted as a liaison between MBOs and CHI Connect HR/Payroll project team.

• Worked to identify, track and resolve workstream issues and testing errors impacting

the implementation.

• Identified significant project risks and recommended potential risk mitigation options

CDG Consulting, Dallas, TX. July 2007 to November 2007

Sr. Business Analyst

Business Process Management/Improvement – Evaluation of business processes for

Keystone Foods, Inc. Development of Human Resource Technology Review Report - The HR

Information Technology Management Review was conducted with clear objectives to facilitate

the improvement of HR operations.

• Evaluated the effectiveness and efficiency of human resource information management

(including the LAWSON platform).

• Developed key functional, process and information requirements necessary to improve

human resource information capability and effectiveness.

• Requirements elicitation from key stakeholders - improve HR information management

by identifying areas of dysfunction and developing requirements to be used to facilitate HR

software recommendations.

• Requirements analysis - As an operational and requirements definition review, the review

was conducted in accordance with best practices standards for human resource information

management

• Conducted RFI/RFP activities - To minimize time, effort, and disruption of ongoing

operations, phone interviews and surveys were widely used to simplify data collection and

analysis.

• Coordinated all activities of Vendors – direct contact with selected vendors in order to

solicit system functionality and technical requirements.

• Evaluation of all third party software interfaces

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Darlee Eppinger

Sapphire Technologies

Highmark Blue Cross / Blue Shield, Pittsburgh, PA. 2006 to 2007

Business Analyst / Consultant

Business Process Management – Powerbuilder to Java project - Highmark

• Business Process Modeling, Process Improvement, Process Reengineering and Process

Control using RUP - Rational Unified Process.

• Activities were documented within a Rational Rose model and published to the

development team. Created and implemented RUP-base Analysis Design Guidelines which

defined the Activities (E.G. Use Case Analysis) and Artifacts (E.G. Sequence Diagrams)

required for each development cycle.

• Development of Use Cases specifications, Test Case specifications, Supplemental

Requirements, Business Rules, Print Formatting specifications for web-based portal

software application.

• Expert knowledge of Rational Software Modeler, Requisite Pro, Rational Rose, Project

Console Soda, and Rational Test Manager.

• Development of all Print Tiles.

• Testing of all Test Cases, System Deficit identification and resolutions.

Tools: Requisite Pro, Rational Rose, Rational Test Manager, Project Console Soda, Rational

Software Modeler, RUP Configuration Tools, RUP Builder, MS Visio, MS Project, MS

PowerPoint, MS Access, Lotus Notes

Allegheny General Hospital, Pittsburgh, PA. 2002 to 2006

Senior Systems Analyst

A Major resource in the implementation and development of the HRIS Lawson System

• Participated as a full team member in the implementation and development of the Lawson

system.

• Implementation and Administration of Lawson Process Flow

• Developed, documented and provided training on all policies, procedures, processes

and system enhancements.

• Developed and distributed new reports that ensured accurate and timely information in

full compliance with all applicable regulations and laws to senior management.

• Developed quarterly plans to support business needs and priorities.

• Developed system documentation standards.

• Development of the HRIS intranet website.

• Served as the system and functional expert.

• Developed training programs for new system users and continuing education

requirements.

• Expert status with Crystal reporting tool, Access database and website development.

• Development of ESS for accessing all system, training and report documentation.

• Monitored all system transactions and develop audit procedures.

• Liaison with Information Systems to code, test and implement custom programs.

• Documented all custom programs.

• Identified need for custom programs in the Lawson system.

• Identified areas of inefficiency and recommend process changes as needed.

• Identified areas of new functionality and recommend implementation as needed.

• Liaison for the healthcare network for all HR system processes.

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Darlee Eppinger

SAP America, Inc, Newtown Square, PA. 1996 to 2001

Senior Consultant

Prepared and defined scope of projects:

• Assessed organization; obtained internal sponsorship; defined deliverables; identified

change management strategies; created project plan and infrastructure to support

execution; identified team members; created supportive climate; identified and defined roles

and responsibilities; devised communications plan; proposed project kickoff activities.

Blueprinted projects:

• Identified critical processes and procedures; clarified enhancements and interface; defined

data conversion methodology; solved historical data issues; identified 3rd party software;

addressed security issues; defined fields and records; established reporting requirements;

defined and created best business practices; devised policy and procedures; described

improvements and new processes; created training and policies and procedures documents;

devised rollout strategy; presented prototype.

Allegheny General Hospital, Pittsburgh, PA 1995 to 1996

Systems Analyst (Independent Contractor)

• Developed, documented and provided training on all policies, procedures, processes

and system enhancements.

• Developed and distributed new reports that ensured accurate and timely information in

full compliance with all applicable regulations and laws to senior management.

Passavant Hospital, Pittsburgh, PA 1983 to 1994

Human Resource Systems Administrator

• Developed, automated and regulated an in-house benefits program via successful

implementation and regulation of HRMS Spectrum System.

• Performed system analysis, conversions and upgrades.

• Served as designated contact person and subject matter expert for HR information and

HR development.

• Trained all HR staff and relevant hospital personnel; Advised all levels of management on

legal, organizational and developmental HR system issues; Ensured compliance with

OSHA, Worker’s Comp, EEOC, ADA, AAP regulations and record keeping requirements.

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Darlee Eppinger

TECHNICAL EXPERIENCE

Operating Systems

Windows (95, 98, ME, XP, Vista, NT, 2008)

Databases

SQL Server 2008, MS Access, Oracle

Software

MicroStrategy 8.1.2, Crystal Reports9,-10, MS Project, MS Outlook, MS Excel, MS Word, MS

PowerPoint, Lotus Notes, SharePoint 2007,SourceSafe 6.0, RUP, Lawson HR, SAP HR

EDUCATION

Three Rivers Technology Institute, 1973

University of Pittsburgh - 1987

IHRIM-HRSP, Pittsburgh Chapter; ASUG (Americas SAP Users Group)

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