Project Manager Quality Assurance

Carlos L. Clemons

**** ******** ***** ********* 256-***-****

Huntsville, Alabama 35810 **************@*****.*** Cell (770)

***-****

S

SUMMARY

Business Professional with over sixteen years experience in the telecommunication

and technology

industry, incorporating Quality Assurance, wireless technical support, integration

and implementation.

Excellent verbal and written communication skills and strong Customer Relations

background.

S

SKILLS

Microsoft Office (Word, Excel, Outlook, Access, Power Point), PL/SQL, Windows XP,

Windows 2003

Server, POS terminals: Oracle 9i and 10g, Mercury Quality Center, Epiphany and a

host of CDMA

wireless application and equipment (PSDN, CISCO, CBRS, CPDS, Tellabs DACS,

Bellsouth Telco

MUX). Some use with C, C++, C#, VB, Java, JavaScript, HTML.

P

PROFESSIONAL EXPERIENCE

Autotrader.com, Atlanta, Georgia 05/07

06/08

S

Software/Analytics & Test Analyst

* Served in a lead capacity, reporting to the QA manager and project manager on

all aspects of the

project.

* Prepared test strategy, plans, risk assessments, test documentation

maintenance, and testing

guidelines for each phase of the SLDC.

* Created and executed thorough test cases of CRM applications using automated

and manual test

tools utilizing Mercury Quality Suite.

* Tested and validated the Analytics database, creating test database,

preparing queries, updating

data, generating and validating reports utilizing Oracle 9i and 10g(PL/SQL & SQL)

and java

scripting.

* Characterizing and documenting defects identified during testing concisely

and in a timely

manner to the developer. Assisted the developer in debugging code errors.

* Reviewed business requirements with the BA and assisted in writing

application documentation.

* Completed manual and automated test scenarios to ensure functionality,

regression, data

validation, performance, and integration.

Sprint/Nextel, Atlanta, Georgia

10/00 04/07

F

Field Operation Technician II

* Programming, Implementation, and Integration of RF wireless equipment.

* Optimizing the network, and plan network capacity.

* Technical support and trouble resolution of telephony and wireless equipment.

In areas of

Ethernet, IP, switches, and routers, Ds1, Ds3 and OC3, OC12 and higher.

* Support the wireless 2G, 3G, voice activated dialing, and voicemail

platforms. Performing

technical support, test scenarios, configuration, and trouble resolution in the

wireless network.

* Experience with Nortel Passport Frame/ATM networks or Cisco IP networks. A

good

understanding of one or more of the following: Frame Relay, ATM, TCP/IP, HP

OpenView, UNIX

operating system commands. Knowledge of office automation software such as, MMI

language,

MS Word, Lotus Notes, Powerpoint, DOS, Windows, and UNIX based work stations

preferred.

* Frame Relay, ATM, IP/VPN Point-to-Point and Point-to-Multipoint Data.

Maintains customer data

networks. Provides support to first level technicians. Provides circuit testing

using Hekimian,

React 2001, and other test resources. This includes, but not limited to, the

testing of DS0, DS1,

DS3, OC3 and OC12 circuits. Coordinates maintenance activity with LECs, IXCs,

CLECs.

* Telephony background with experience in VF and digital circuit.

* PC skills

* P

Provided technical support.

Intellilink Service, Huntsville, Alabama 06/98

10/00

Computer Analyst

* Manually tested the functionality of various POS systems

* Created and maintained detail database and task assignments

* Utilized SQL to verify and view data accuracy in the Oracle database

* Reviewed the Test Plans for all projects submitted to QA

* Utilized MS Access for defect tracking and database creation.

* Provided QA estimates for any new changes to the current system

* P

Provided risk assessment feedback concerning the quality of the end product

ADC Security. Madison, Alabama

01/97 10/00

Installation Manager/Project Manager

* Conducted hands-on safety and equipment inspection and accountability.

* Schedule workload and appointments

* Managed field technician.

* Responded to and resolved escalations from technician, customer and other

departments

* Provided accurate and timely status reports of all assigned projects to

identify stage of projects

* Provided internal training to co-workers and external training to other

customers.

* L

Lead internal analyst for security issues within installation department.

United States Army, Fort Campbell, Kentucky 12/92

- 02/00

Electronics and Vehicle Technician, Administration Specialist, and Instructor

* Updated soldier records using on-line database

* Programmed terminals via phone line communication

* Assisted supervisor with scheduling, escalations, etc.

* Performed installation and training of missile weapon system and light wheel

vehicles.

* Responded to high volume of incoming calls analyzing, troubleshooting and

resolving technical

problems with missile systems.

* Taught future instructors and soldiers fundamentals in effective teaching

and maintenance repair.

E

EDUCATION

American Intercontinental University, 2007 GPA 3.64

B

Bachelor of Science in Information Technology (Security)

R

REFERENCES

Berry Clemons

Logistical Analyst

Huntsville, Alabama

2

256-***-**** (cell)

Allen Jackson

Operations Specialist

Opelika, Alabama

4

404-***-**** (cell)

Dr. Travin Hill

Quality Engineer Manager

Stone Mountain, Georgia

404-***-**** (cell)

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