Manager Engineer

STEPHEN SUN

San Jose, CA *****

Tel: 408-***-**** Email: ********@*****.***

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US Patent Method and apparatus for network management system (Patent # 7031263)

Objective Seeking a challenging management position in a dynamic test organization which focus on improving

software quality and customer satisfaction.

Summary Accomplished Senior Quality Assurance manager with over 15+ years experience in QA, people and

project management, automation, customer support and software development.

• Extensive experience in strategy planning and automation design to improve productivity and efficiency.

• Proven track record of on time delivery; critical cusomter support and driving quality improvement

initiatives across organizations.

• Strong teamwork and collaboration skills to work across organizational and international boundaries.

Professional Experience

Cisco Systems, San Jose 1997 - current

Senior QA and Automation Manager (May 2006 - current)

• Managed Cisco Security Management (CSM) software releases – extensive tracking record for on time

delivery and driving quality improvement initiatives across functional teams.

• Managed CSM sustaining releases – analyze critical customer issues and deliver the solution in service pack

or critical patch. Over 5 minor releases, 15+ SP and patch were released under my management.

• Software quality analysis and improvement – drive software quality improvement via analyzing customer

found defect, DPAI (Development Practices Adoption Index), defect density and test coverage.

• Lead a test team across San Jose and offshore (India) to support software system, performance, infrastructure,

feature testing and regression. Provide the structure and support necessary for people to succeed with

developmental activities.

• Critical customer issue supporting – work with technical support, produt marketing and account team to

resolve critical customer CAP cases which has significant impact to department revenue, ex. WellsFargo,

JPMC, BBVA, EDS, Northrop Grumman, etc.

• Strong automation strategy and implementation experience, lead automation team to develop innovative

automation system and tools to support dev and test testing.

• Define automation process of script development, integration and execution. Over 12000 test cases were

automated and result 40% test cycle improvement.

• Collaboration by connecting with others across different business units to share automation framework, tool

(Win Runner, RFT, J-Ruby best practice and experience.

QA and Automation Manager (May 2002 - May 2006)

• Lead a team across San Jose, Austin and offshore engineers (India) to test CSM/VMS application

Firewall/VPN/IPS/platform features, performance, durability and scalability system testing.

• Involved QA strategy to define QA process, life cycle and resource management.

• Supported and resolved critical customer cases (Wells Fargo, Bear Sterm, NTT).

• Developed and implemented GUI automation framework and tools (WinRunner, RobotJ/RFT).

Technical Lead – Software Automation and QA (June 99 - April 2002)

• Developed and implemented the QA automation test bed for test scheduling, execution and reporting.

• Developed command diffing tool to compare device (IOS and PIX) configuration symantically.

• Designed and implemented Cisco PIX and URT simulator for system performance and stress testing.

• Implemented system test strategy and coverage to test Cisco Security Policy Management application.

Stephen Sun 408-***-**** ********@*****.***

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Software Engineer (March 97 to June 99)

• Designed and implemented Cisco 6400 platform backend interface driver, provide the communication

between the node switching and routing processors

• Developed IOS image management software to manages IOS images on a central repository

• Designed and implemented Cisco 6400 WebConsole - Javascript/Html based device management application

• Designed and implemented AccessPath Manager application - Javascript/Html based software to support

Cisco 5200/5300 device management. Implemented UI and backend server component to support multi-users

environment.

Principal Engineer, Dow Jones Telerate, Palo Alto April 94 - March 97

• Team lead, designed and implemented Windows application (Telerate Platform Manager) which monitors

and manages large scale Telerate Trading Room System.

• Developed web-based client/server solution to support real time live market data update.

• Designed and developed Knight Ridder Feed Handler (KRFH), a network based server application.

• Designed and developed TTRS/SAP-R3 Treasury Systems data communication interface software.

• Virtual Screen Manager: Designed and coded sessionMgr which allows user to define virtual screens, flip

between them and save/restore screen layout

• NetMon: Designed the TCL/Expectk windows application to monitor TTRS network activities

• Responsible for regions coordination, system installation/configuration and technical support. Notable sites -

General Bank of Luxembourg, Schroeder Bank (Swiss), Yasuda Trust (Tokyo), SAP (Germany), Wachovia

Bank (USA) and Telerate Office (London)

Software Engineer, WYSE Technology, San Jose April 92 - April 94

• Responsible for embedded X-terminal server and local clients design, develope and debug.

• Window Manager: Designed, developed and implemented X server local window manager (WWM) which

manages local or remote X-clients to move, resize, iconify, kill, lower, raise and focus by menu or title bar.

WWM is ICCCM-Compliant application and is done by C/Xlib.

• Xtelnet Session: Designed GUI for local telnet session which allows user to handle telnet commands, change

fonts or terminal emulation by menu. Project done by C/Xlib.

• Terminal Emulation: Built WY50, WY60 and VT220 terminal emulations into X terminal local client.

• Screen lock: Implemented local screen lock which hides screen information by graphic patterns.

Education M.S. in Computer Science, University of Southern California, Los Angeles

B.S. in Computer Science, Taiwan

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