Customer Service Manager

Erik W. Wengart

*** ****** **** *****, *******, MA 02771 516-***-**** ******@*******.***

Summary

Organized, strategically focused Product Manager with BSME & MBA. P&L accountability and project

management experience from design to production launch. Manages and motivates others in a high-

pressure, high-urgency environment utilizing exceptional interpersonal and communication skills.

Bilingual with Six Sigma Green Belt Certification who effectively synthesizes complex issues into

understandable action plans for cross-functional teams. In-depth knowledge of business strategy and

design optimization for high-volume production. US Citizen: Security Clearance Eligible.

Professional Experience

Texas Instruments / Sensata Technologies Attleboro, Massachusetts 2005 – 2008

Product Manager, Automotive Pressure Sensors (2006 – 2008)

Profit and loss accountability for customers with $25M total revenue including John Deere, International Truck

and Engine, Paccar, Case New Holland, Dana, Bendix and Red Dot. Led cross-functional teams consisting of

design engineering, quality, marketing, field sales, customer service, USA process engineering, planning, and

Mexican factory process / quality engineering to drive business results.

Managed Deere model year 2010 pressure sensor redesign and successful production launch for 500K

sensors/year with $10M revenue/year.

• Managed design and supplier changes by coordinating required testing, validating production feasibility,

obtaining customer approval, and overseeing implementation to minimize excess / obsolete raw materials

and finished sensors. Changes reduced costs by $400k/year.

• Developed product “roadmap” aligning all functions to expected design, delivery, pricing, and changes

for subsequent 5 years. Made recommendations for required capital and resourcing expenditures for plan.

Launched new business opportunities by coordinating internal team to translate customer requirements to

design possibilities, evaluating technical design and manufacturing feasibility, analyzing costs and procured

capital investments, and collaborating with marketing and field sales to delivery customer quotation.

• Identified and promptly resolved both Sensata and supplier related delivery and quality issues by leading

multi-functional teams located in the USA and Mexico.

Product Manager, Lighting and Refrigeration Controls Market Segment (2005 – 2006)

Profit and loss accountability for customers including Cooper Lighting, Advance Transformer, GE, Leviton,

Whirlpool, Electrolux, Danfoss, Tecumseh, etc with $10M total revenue. Led cross-functional teams consisting of

quality, design engineering, field sales, customer service, quality engineering, and planning to drive business.

• Conducted exhaustive LED market feasibility analysis which concluded LED market segment did not

align well with Sensata’s core strategy.

• Managed and balanced conflicting priorities between different internal functions, different company sites,

company vs. customer needs, and operational limitations of our Mexico / Korean factories.

• Defined overall strategy for each customer aligned with Company’s priorities.

IBM, Almaden Research Center San Jose, California Summer 2003

MBA Strategy and IT Summer Internship - BASIS Team

Performed research on topics of business workflow and business process design.

•

Collaborated with fellow BASIS (Business Architecture Synthesis Integration System) project team

members

and other employees to better determine optimal subject areas and objectives of research paper.

• Co-authored a research paper titled “Semantics and Expressiveness in Business Process Design Tools”.

Research paper discussed potential areas of software improvement utilizing examples from existing IBM

workflow modeling software, and clarified “prior art” concepts related to business workflow

software Holosofx.

• Presented conclusions in a PowerPoint presentation to Director of the Almaden Research Center.

ERIK WENGART Page Two

General Electric Power Systems Schenectady, New York Summer 2002

EID Mechanical Engineering Internship - Bucket3D Turbine Analysis Software Team

Developed computer program that decreased turbine blade analysis time by over 50%.

• Collaborated with other software and engineering team members to overcome technical challenges

associated with the software design and development.

• Presented conclusions in a PowerPoint presentation to the GEPS Chief Engineer of New Products.

• General Electric’s EID Engineering Internship is GE’s most selective internship.

BorgWarner Automotive Ithaca, New York June 2000-December 2000

Mechanical Engineering Internship - Continuously Variable Transmission Team

Nullified two competitor patents by researching and analyzing competitor’s designs in automotive research

journals.

• Utilized computer aided design software to analyze competitor’s design.

• Patent research allowed BorgWarner to use competitor’s already optimized design.

• Performed study that determined cause of brittle parts occurring within a tempering furnace and made

recommendations that resolved issue.

Education

MBA, Master of Business Administration May 2004

University of Massachusetts Amherst, Massachusetts

Concentration in entrepreneurship

Fundraising Chair - Graduate Business Association, Merit-based Assistantship in the Chase Career Center

BS, Bachelor of Science in Mechanical Engineering and Psychology May 2002

Rensselaer Polytechnic Institute Troy, New York

Graduated in seven Academic Semesters with Dual Major

RPI Dean’s List, RPI Alumni Scholarship, academic concentration in Manufacturing

Corresponding Secretary and Member, Delta Tau Delta Fraternity

Language & Other

uency / Near Fluency in Spanish, depending on subject. Currently learning German.

• Six Sigma Green Belt Certification

• Proficient in MS Project & Office

• Bicycle Mechanic & Salesperson, Brands Cycle and Fitness, 1997-2000

• Small Engine Mechanic, Viking Equipment, 1996-1997

Community Involvement

• Volunteered for non-profit center “The ARC” by coordinating 20+ Sensata volunteers to perform facilities

maintenance and improvement for last 2 consecutive years

• Volunteer blood donation every 60 days, and volunteer for “Christmas is for Kids”

• Volunteer for “The Literacy Center” non-profit; purchased and installed computer lab for clients

Contact this candidate