Management Quality Control

ROBERT MACDONALD

*** ********** ******, *******, ** 02780 508-***-**** ****************@*******.***

Results oriented back office professional with over 10 years of experience in the energy and financial services

industries. Accomplished in clarifying requirements, performing gap analysis and designing process and system

improvements to increase productivity and reduce costs.

Areas of expertise:

Project management Quality control Customer relations

management

Operational efficiency Project assessment Team leadership

Process analysis and redesign Productivity Rapid conflict resolution

improvement

CAREER OVERVIEW

Edison Mission Marketing & Trading, Inc. 8/06 – 4/09

Boston, MA

Market Risk Analyst – Fundamentals Desk (3/09 – 4/09)

Monitored and maintained pricing files, executed database and application audits to confirm accuracy of vendor

files and pricing data. Conducted daily deal pricing process to update trading positions for end of day P&L

reporting. Updated and maintained financial location tables in reference and mapping applications to ensure

accuracy between pricing vendor and internal applications.

Operations Analyst – Market Services (8/06 – 2/09)

Managed daily electricity/commodity pricing process and daily/monthly FTR awards and electricity swaps trade

file upload process. Supervised 20 + vendor relationships; created partnerships with end-users. Collaborated with

data providers and programmers to coordinate pricing, product enhancements/updates and performed testing as

needed. Acted as company Security Officer, managed external internet-based application access rights, allowing

business transactions within energy markets. Maintained quarterly Federal Energy Regulatory Commission

(FERC) filing; worked with Legal dept. to ensure transaction reporting. Provided routine and after hours support

of assigned systems and applications.

Reduced costs approximately $40K by identifying data subscription overlaps.

Selected as disaster recovery leader for end of day pricing and trade file upload processing.

Assisted in testing and successful implementation of nMarket MISO application and DPT trade interface

tool. Minimized operational risk and maximized efficiency through the use of straight thru processing (STP).

Developed processes to facilitate data integrity, business rules and standardized procedures, improving

efficiency and accuracy of routine activities.

State Street Corporation 10/02 – 7/06

Boston, MA

Senior Global Reconciliation Analyst (10/05 – 7/06)

Integral member of conversion team which established a new third party recon team for 300+ accounts. Processed

cash, corporate action and trading related transactions. Monitored foreign exchange exposure associated with

corporate actions income processing. Coached and trained new staff members on various applications; including

Global Plus accounting platform and business tools. Escalated and pursued exceptions and issues when necessary.

Developed and implemented operational risk management and daily workflow procedures to drive results

and facilitate a timely, accurate and complete approach to daily tasks.

Senior Trade Support Specialist (10/02 – 10/05)

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Processed and affirmed fixed income, equity, FX and option trade instructions to ensure timely and accurate trade

settlement. Interacted daily with traders, broker/dealer community and various internal departments to research and

resolve various trade settlement related issues. Participated in the development, implementation and evaluation of

client specific trade processing workflows, control and procedures related to new business relationships. Maintained

and updated trade specific code files which included brokers and settlement locations on Global Plus portfolio

accounting platform.

Assisted programmers by identifying trends and recommending solutions to recurring issues and inefficiencies.

Increased straight through processing (STP) by over 75%.

AMVESCAP/Atlantic Trust Pell Rudman 4/01 – 10/02

Boston, MA

Trust Operations Associate, Trade Settlement

Processed and settled fixed income, government/agency and equity trade instructions. Assisted traders, portfolio

managers and back office with cash, custody and trade settlement related inquiries. Maintained new security set up

function on SUNGARD Series 7 accounting platform.

Developed and implemented process improvements to streamline third party affirmation processing.

Brown Brothers Harriman & Co. 1/97 – 4/01

Boston, MA

Assistant Client Account Manager, Special Custody (4/00 – 4/01)

Maintained High Net Worth and Trust account relationships while maintaining high service level standards.

Monitored account openings, trade settlement, corporate actions, charitable gift processing, wires and cash

management. Updated and maintained account settlement instructions via the ALERT settlement instruction

database.

Senior International Settlements Coordinator/Lead Trade Settlement Specialist (1/97 – 4/00)

Served as central point of contact for inquires related to foreign, domestic and Euroclear trade settlement

discrepancies. Maintained and communicated daily/monthly trade standards report to various management teams.

Provided high level customer support to both internal and external customers.

Identified and helped mitigate potential areas of exposure/risks due to sub-custodian and client SWIFT

instruction trends by tracking and monitoring foreign failed trades.

TECHNICAL SUMMARY

OpenLink-Endur, nMarket, LIM, MarketView, Sungard Global Plus & Series 7 accounting platforms,

Software:

Checkfree APL, Omgeo Trade Suite, OASYS, ALERT, Bloomberg, SWIFT, numerous propriety office

systems, MS Office Suite, Lotus Notes, Mindjet Mindmanager, SAP

EDUCATION

B.S.: Business Administration - Finance

Worcester State College, Worcester, MA, 1996

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