Customer Service Administrative Assistant
Resume:
Nathan W. Andrews
**** ******* ****** ** #*** • San Diego, CA. 92108 • 619-***-**** • ***************@*****.***
Summary
Self-motivated, reliable and eager to learn. Very meticulous about details, dedicated, trustworthy, punctual, and a team
player. A position with growth potential is favorably desired.
Analytical and creative thinker, as well as exceptional problem solving abilities with experienced and exceptional
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customer service skills.
Able to operate in a deadline oriented environment with efficiency and productivity.
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Proficient in Windows 98 & XP, MS Office, Business Objects, DataTrac, MRI, Yardi, On-Site, internet and web
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navigation.
Experienced in general administrative duties such as filing, answering multiple phone lines, typing 40wpm, 10 key
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by touch 9000+ ksph.
Experience
LEASING CONSULTANT – Career Strategies Inc. May 2008 – Present
Daily presentation of apartments, community and amenities.
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Originated and completed all phases of lease packages and paperwork.
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Increased resident retention with customer service, attention to detail and consistent follow up.
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Received and processed monthly rent payments and daily service requests.
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Accurate daily coding of accounts payable to ensure timely payment.
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Assisted with marketing efforts to increase occupancy.
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REGIONAL PRICE/PROFIT ANALYST – MortgageIt October 2006 - October 2007
Developed and analyzed numerous regional reports for branch comparison, profitability and inflated pipeline
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reduction for accurate figures.
Analyze Lock Desk profitability by generating loss reports based on forfeitures per loan.
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Produce and maintain detailed reports for each department per branch to identify errors, accountability and
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solutions.
Trained and directed multiple Lock Desks to reduce costly errors increasing profitability.
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Point of contact for entire Southern California Region Branch managers in addition to Lock Desk personnel.
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LOCK DESK COORD. /ASSISTANT LOAN PROCESSOR – MortgageIt April 2004 - October 2006
Train internal and external clients regarding lock policies and procedures.
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Train and provide technical support for online locking environment, internally and externally.
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Participated in development of new online locking system and procedures.
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Audit Branch profitability.
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Responsible for rate lock renegotiation and lock extensions.
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Managed branch “locked” pipeline and facilitate lock changes.
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Process rate lock requests and register new loans.
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Assist with loan document processing, ensuring loans are complete and prepared for funding.
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ADMINISTRATIVE ASSISTANT – Ultimate Staffing August 2003 - April 2004
General clerical duties- Answering multi-line phones, data entry, faxing and filing.
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Daily client and candidate correspondence.
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Interview candidates and assist with their orientation with the company.
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Reference verifications, I9 and W4 paperwork.
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Candidate recruiting by reviewing resumes and matching qualifications with clients needs.
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Payroll and check distribution for over 100 employees.
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Setting appointments and maintaining office schedule for Service Managers.
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Updating company database daily.
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Education
Graduate of Helix High School, La Mesa, CA. 91942
1991-1995
•References available upon request •
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