Project Manager Management

Sally J. Meiresonne, MSCIS/CHDA/CPhT P. O. Box ***643

Arvada, CO 80006-0643 Home: 303-***-****

E-mail: **********@*******.*** / alt: **********@*****.*** Cell: 720-***-****

Application / Business Data Analyst – Healthcare / IT

(Medical/Pharmaceutical Informatics, Implementation, Application, Data Warehousing, Business Intelligence)

KEY ATTRIBUTES:

Current Professional Credentials: Certified Healthcare Data Analyst (AHIMA), Certified Pharmacy Technician (NPTA)

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Progressively responsible positions demonstrating senior-level skills applied in healthcare (provider, acute care hospital, for-

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profit LTC pharmaceutical, insurance), private business and governmental environments

Comprehensive skills include conceptualization, information system development/design full SDLC (business and systems

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analysis, requirements development [business/functional specification development utilizing use cases], interface design,

workflow design/improvement (business process re-engineering), functionality auditing, testing and production

implementation strategy); relational database (RDBMS) environments (24/7 transactional, data mart, data warehouse),

analysis/design of standardized reporting and metrics, ad hoc SQL, collaborative decision-making and project management;

medical terminology knowledge ICD, HCPCS, CPT, DRG/MSDRG, Milliman, Interqual

Positively recognized soft skills demonstrating abilities in customer relationship liaison excellence, change agent, supervisory

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facilitation/negotiation/conflict management, team building/mentoring, excellent written/verbal/technical documentation

skills, training development and delivery experience, and information/knowledge presentation to diverse audiences

COMPUTER TECHNOLOGY ENVIRONMENTS:

Software/applications: Oracle (COTS, custom), CareEnhance Clinical Management (McKesson), EPIC, Pharmaceutical

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Tracking System (proprietary), SQL, COBOL, FOCUS/NOMAD, Natural/Adabas, standard MS Office product suite, Internet

Explorer, Informatica, MS SQL Server, Netscape, ABT Workbench PM, PeopleSoft HR, Adobe Acrobat, Clarify, Vantive,

Remedy, Heat Call Center Support, Business Objects, Brio/Hyperion, Information Mapping, WordPerfect, KRONOS

Timekeeping, LotusNotes; HIS app interfaces: Meditech, McKesson-Star, Healthland, APS, Siemens

Hardware environments: IBM/compatible (various operating systems), IBM/MVS mainframe, DEC alpha, VAX/VMS and

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AS400 mid-range and client/server networks

EXPERIENCE:

Data Warehouse Data Analyst – January 2007 through present

Non-Profit Healthcare Oversight Organization, Englewood, CO

Testing/QA Data Analyst, Business Intelligence (4/2009-present) – role functions internally within corporate data warehouse

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team demonstrating experience/skills from product conceptualization through production implementation; diverse skills apply

to product overhaul/enhancement features to delivered production products; requires full understanding of information,

processes and procedures required to obtain information from diverse sources, using ETL cycle for ultimate information

distribution collected from various types of healthcare facilities (coast-to-coast hospitals, care centers and physician practices)

Customer Support Data Analyst, Enterprise Information Management (1/2007-4/2009) - liaison customer-facing capacity with

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70+ healthcare institution end users and HIS application programmers supporting various systems (Meditech, McKesson-Star,

Healthland, APS, Siemens) extracting/loading data warehouse; focus on weekly process flow, data integrity, information

analysis and distribution; assist new facility on-boarding; mentor new data analysts; maintain/monitor weekly inbound data,

support weekly, monthly, and quarterly reports; interact with outside vendors researching extracted information for Core

Measures, Risk Adjustment (Thomson Reuters) and Patient Satisfaction/HCAHPS (HealthStream Research); maintain

knowledge/understanding of CMS directives driving healthcare information collection and reporting

Passed AHIMA credentialing examination for Certified Healthcare Data Analyst (3/2009)

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Roles require documentation creation and maintenance, technical design/interpretation, health informatics and terminology

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knowledge/skills; ability to grasp detail and high-level architectural concepts; understanding of report creation/delivery

Excellent analytical aptitude assessing data, processes and quality monitoring; independently resourceful delivering ad hoc

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data; constant awareness of HIPAA; excellent reviews from customers on responsiveness/quality completing work;

train/mentor new team members; excellent interfacing skills to diverse management/professional/technical audience

Recipient of two company recognitions for quality of deliverables and for work above/beyond requirement

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Project Administration Administrative Assistant Consultant – February-December 2006

Frankie Friend & Associates, Inc., Denver, CO

Conceptualized, designed, implemented and maintained environmental field engineering project information oversight

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databases; created reporting procedures, project accounting/budgeting and support initiatives for Engineering Project

Manager/Oversight Coordinator for Lowry Air Force Base final closure project; liaison to sub-contracting companies for

engineering inspector payroll

Business Data Analyst/Consultant – June-Sept 2005

Connect The Knowledge Network, Denver, CO

Conceptualized, designed, developed and maintained analytical metrics reports surrounding EPIC applications logged through

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Remedy Call Center software for 60+ member Clinical Information Systems division of large, nationwide HMO

insurer/provider (Kaiser Permanente); extracted Remedy data to produce metrics reports, charts and graphs

Utilized data analysis, project management and facilitation skills to provide Tier 2 call center operational support team

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metrics; increased staff deployment efficiencies; monitored project reducing incident and request for change tracking;

delivered improved workflow and timely management report process for help desk incidents and requests for change,

successfully reduced work ticket backlog (60%) within first 4-weeks of project

Sally J. Meiresonne page 2

HR Administrative Assistant / Consultant– April-May 2005

Amcor PET Packaging, Denver, CO

Administrative function in 24x7 food/manufacturing distribution regional office supporting division to HR Manager, Plant

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Controller and Plant Shift Supervisors; monitored/completed bi-weekly timekeeping, payroll and associated support

records/reports from KRONOS timekeeping system data; improved/enhanced training tracking database; debugged/corrected

payroll administrative management reports and overtime hours logistics information; enhanced employee recognition

directives and communications

IT Project Manager – 2004

Great-West Healthcare, Denver, CO

Consultative, liaison role between clinical and technical IT stakeholders driving win-win issue resolutions surrounding

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electronic medical informatics and legacy applications in Medical Outreach Tier 2 call center; supported McKesson

CareEnhance Clinical Management software and associated COTS and proprietary internal and external software for 6

regional call-centers maintaining electronic medical/health records; responsible for new version rollout, training,

implementation and post-process audits; supported Disease Management data and reporting

Conceptualized and created business requirements and functional specifications, use cases for system enhancements and

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metrics reports; received CMO recognition for timely and successful delivery of new report used for daily inpatient stay and

grand rounds reviews; produced comprehensive audit tool measuring process change implementation; supported/resolved

informatics ad hoc requests from Regional Knowledge and Disease Management Directors

Developed workflow diagrams, evaluation and input (Visio) of current and new processes for re-engineering, process

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improvement and training; provided IT expertise/departmental liaison communication to projects and reporting initiatives

Provided workload distribution data, analyzed data integrity, tracking and trending; documented/authored customized desktop

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reference materials; trained 1-1 and formal groups

Certified Pharmacy Technician – 2002-2003

PharMerica Drug Systems Inc, Broomfield, CO

Front-end pharmaceutical workflow of medical/patient information utilizing proprietary software, processing and POS

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reconciliation in closed-door pharmacy environment averaging 1000-1400 scripts daily full-time while completing ASHP

accredited didactic pharmacy technician curriculum and obtaining national certification

Customer liaison contact (HIPAA guidelines/state laws); backup support filling/dispensing federal legend and OTC drugs

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Reporting Automation Manager/Project Manager – 1999-2001

U S West/Qwest Communications, Denver, CO

Utilized project management, workflow re-engineering and design, data analysis and reporting skills, scope and statement of

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work efforts (business/functional requirements gathering; definition, feasibility/viability analysis; testing and implementation

strategy) budget oversight, customer relationship management (CRM), training development, reporting and stabilization

efforts in Wireless Business Call Center and IT project development divisions

Direct supervisor of 3 employees; led initiatives involving from 5-30 team members, supervising employees and contractors;

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received cost-savings award for major project savings

Department project management positions outsourced

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IT Consultant/Contractor – 1996-1999

Analysts International Corporation, Decision Consultants, MR Boulder

Position/job titles on short and long-term projects: Data Warehouse Reporting Analyst Developer (beverage manufacturing),

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Developer-Documentation Analyst (telecommunications), Data Architect (healthcare/hospital system) and IT Recruiter

Data warehouse reporting, training and documentation applications including business requirements through implementation

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phases (beverage manufacturing)

Datamart marketing/sales project (CLIMATE) ensuring timely deliverables of user/technical documentation (telecomm)

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Project manager overseeing database architecture/integration and data entity coordination (healthcare/hospital)

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Human Resources experience finding and matching potential IT candidates with private company (recruiting)

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Senior Systems Analyst and Software Engineer – 1990-1996

EG&G Inc. and Tenera Inc., Golden, CO

Project manager and subject matter expert for relational database management system (RDBMS) development (Oracle) in

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large (750 average employees) Design Engineering division and subsequent applications designed around architecture

Utilized skills in business process analysis and re-engineering, data administration, training, technical writing, change control,

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user security analysis, design, planning, logical data modeling and maintenance of entity relationship diagrams throughout

SDLC; received bonus award and recognition for corporate savings and employee excellence

Oversaw, evaluated and managed work of both employees and contractors; peer appointed member of Structured Systems

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Development team and Joint User Systems Manager and IT Communications improvement initiative teams

Programmer Analyst and Data Analyst – 1985-1988

State and UW Data Services, Cheyenne/Laramie, WY

Personal computer information center and mainframe application development analyst supporting all state agencies from a

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centralized data services bureau

Successfully implemented major mainframe billing and inventory control system project re-write

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Analyzed agency needs; recommended data processing solutions and movement toward mainframe/pc network environment

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Managed major software and hardware changeover for Alumni Reporting system

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Sally J. Meiresonne page 3

Additional detailed work history available supporting teaching, administrative and governmental supervisory experiences

CERTIFICATION, EDUCATION AND TRAINING:

Certified Healthcare Data Analyst (AHIMA) – 3/2009-2011

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Certified Pharmacy Technician (NPTA) #2501-0103-0357-084 (03/2009-2011) – completed credentialed ASHP curriculum

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through Front Range Community College, Westminster, Colorado

MS Computer Information Systems with Honors, Regis University, Denver, Colorado

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BS Business Education/Management with Honors, University of Wyoming, Laramie, Wyoming – inactive secondary standard

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teaching certificate in vocational business subjects

AICS Certificate Computer Technology, Barnes Business College, Denver, Colorado

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Inactive DOE top-level security clearance

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Numerous industry-specific training courses in management, technical writing and documentation, hardware and software

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theory/architecture/implementation, relational database design and strategies, reporting assessment; team-building; HIPAA;

on-going pharmacy and healthcare data analyst CEUs for certification maintenance(905)

Contact this candidate