Project Manager Customer Service
Resume:
KIMBERLY M. TEAGUE
Flemington, NJ 08822
EXPERIENCE:
Hunterdon County YMCA Flemington, N.J.
May 2006 Youth Sports Instructor (part-time)
To Present
• Teach children rules of various sports and games
• Provide a positive environment for learning and developing appropriate sportsmanship behavior
• Prepare lesson plans for class
ATOS ORIGIN, INC. Murray Hill, NJ.
March 1999 Sr. Human Resource Generalist (fulltime 3/99 – 8/02, part time 2/03 to 10/04)
To October 2004
• Responsible for ensuring policy compliance for all wage changes and bonus payments
• Coordinator of Stock Options and Stock Grant programs
• Co-author of all bonus incentive plans
• Project Manager for annual benefit open enrollment
• Plan Administrator for Health & Welfare Plans
• Compile monthly statistics consisting of attrition and benefits participation
BENEFICIAL MANAGEMENT CORP.
A HOUSEHOLD FINANCE INTERNATIONAL CO. Peapack, NJ.
May 1997 Special Projects Analyst
To March 1999
• Administered Incentive Plan Program for approximately 4,500 employees
• Analyzed, designed, coded and tested SAS programs which calculated monthly and quarterly
incentive plan awards
• Prepared incentive plan results for payment and addressed any inquiries
• Designed programs for special incentive contests and provided analysis for same
THE BOC GROUP Murray Hill, NJ.
April 1995 Senior Call Center Coordinator (September 1996 to May 1997)
To May 1997 Sr. Payroll Representative (April 1995 to September 1996)
• Designed HR/Payroll processing forms for electronic (paperless) system
• Completed preliminary and parallel testing of new HR/Payroll processing system
• Created procedure/reference manual for call center agents
• Monitored call center activity to maintain established customer service levels
• Member of operations team responsible for processing/monitoring of payroll for 8,000 employees
• Analysis of weekly adjustments for reasonability and accuracy of payroll processing standards and
policies
RESOURCES FOR CHILDCARE MANAGEMENT, INC. Morristown, NJ.
March 1992 Benefits/Payroll Coordinator (August 1993 to April 1995)
To April 1995 Financial Associate (March 1992 to August 1993)
• Administered Tuition Reimbursement and Flexible Spending Account programs
• Compiled and reviewed annual 401K discretionary report
Kimberly M. Teague
• Responsible for processing and monitoring of Disability and Workers Compensation claims
• Generated multi-state payroll for 600 employees
• Responsible for all corporate purchasing
• Prepared weekly payroll journal entry for accounting system
LAKELAND PERSONNEL INC. (AT&T Computer Systems) Parsippany, NJ.
October 1991 Facilitator
To March 1992
• Assisted Human Resource and Union Relations Managers with special projects as needed during the
closing of the Computer Systems business unit
• Maintained compensation database on employees transferring to new business units or terminating
PUBLIC SERVICE MUTUAL INSURANCE COMPANIES New York, NY.
June 1990 Methods Analyst
To March 1991
• Developed and implemented testing procedures for new claims processing computer system and
evaluated results
• Conducted interviews and fact finding studies to streamline processes
• Wrote and maintained policy and procedure manual
PENNSYLVANIA BLUE SHIELD CAMP HILL PA.
August 1988 Supervisor Claims Analysis
To June 1990
• Supervised 55 claims examiners in an intense production environment.
• Responsible for the proposal, coordination, and implementation of revised performance appraisal for
non-management employees within the department.
• Maintained uniformity with processing procedures, insuring the department met production and
quality standards.
• Completed and conducted performance appraisals
EDUCATION:
York College of Pennsylvania York, PA.
Bachelor of Science – Business Management – 1988
TRAINING:
“SAS Fundamentals: A Programming Approach” – August 1998
“SAS Programming” September – 1998
SKILLS:
Microsoft Excel, Microsoft Word, SAS, ADP Payroll System, Microsoft Access
References furnished upon request
Email address: ***************@*******.***
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