Customer Service Manager

GISELLE MOTA

Dear Hiring Manager:

I have a diverse background in providing Recruiting and Career Services, such as

Interviewing Skills, Testing and Training, Job Referrals (Job Placement Assistance),

and Resume Writing, that can be used to meet your company's immediate and long-

term needs.

With the unique perspective of a Career Consultant, I am a versatile and analytical

thinker with strong interpersonal skills. I also have extensive experience in working

successfully with creating and revising resumes for job candidates from backgrounds

ranging in Accounting and Engineering to Customer Service and Skilled Labor.

2009 particularly interested in a position with your company due to my background

I am

in providing Career Services and my full cycle Recruiting experience.

I am interested in interviewing with you or one of your associates. I can be reached at

my direct phone number: 813-***-****, to arrange for an interview at a mutually

convenient time.

GISELLE MOTA

1338 Flaxwood Ave. Brandon, FL 33511

Direct 813-***-****

**********@*****.***

Summary of Qualifications

Career Services Consultant

At least 4 years of proven recruiting, consulting, customer service, training, employment,

marketing, and management experience. Effective leader with track record of increasing

operational efficiency, sales and profitability. Extensive supervisory experience resulting in

highly trained and effective candidates. Presented with "Hispanic Professional Women's

Award" and "BBB Accreditation".

Relevant Work Experience

Diversity Staffing Solutions, Tampa, FL 2005 to Present

Career Services Consultant & Owner

- Provided Career Coaching including resume writing, interviewing skills, testing and training,

and referrals of positions for candidates in the career center. RESU M E SAM PLES 6/ 4/ 2009

-Prepared and maintained employment records and authorized paperwork assigning

applicant to positions.

-Spoke to civic, social, and other groups to provide information concerning job possibilities

and career opportunities.

-Provided potential applicants with information regarding facilities, operations, benefits, and

job and career opportunities in organization.

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-Interviewed applicants to obtain work history, training, education, job skills, and other

background information.

Nationwide Insurance, Tampa, FL 2004 to 2005

Customer Service Representative

-Performed all aspects of customer service and satisfaction, including answering busy multi-

line phone system, assisting customers throughout the TOPS automated system.

-Handled inbound calls for short-long term disability and worker's compensation claims.

Education

Masters of Management 2011

University of Phoenix, Tampa, FL

Bachelors of Science, Management & Marketing, Minor: Marketing 2007

University of South Florida, Tampa, FL

RESU M E SAM PLES 6/ 4/ 2009

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