Customer Service Process Improvement

R ICK ELBANNA AVA CFE CBC SBA ABI

** ******** ***** ● East Brunswick ● New Jersey 08816

Phone 732-***-**** ● Fax 732-***-****

Mobile 732-***-**** ● Email ****@***********.***

SUMMARY

I am an individual with a rare combination of diversified and extensive business knowledge and technical skills. I

have a broadly based background with insight into a wide spectrum of industries, acquired through years of

practical hands on experience as a result from working jobs that gave massive exposure to a vast variety of

industries, enterprises and closely held business entities such as sales, accounting, financial analysis, custom

spreadsheet development, database modeling, insurance premium auditing, business brokerage, and business

valuation.

I am very computer savvy, energetic, highly motivated, self-starter, detailed oriented, very well organized, have

excellent interpersonal skills, and a real multi tasker. I manage deadlines and stress with aplomb, accomplishing

my assigned goals on time and under budget. I can be a very valuable asset to the business, and can wear many

hats at the same time.

EXPERIENCE

Jun 2007 to Apr 2009 Amper, Politziner & Mattia LLP - New Jersey (Regional Accounting Firm $120 Mil)

Supervising Financial Analyst (Business Valuation – Fraud Examiner – Business Process Improvement)

Supervised financial analysis teams of senior accountants, staff I and II accountants, and interns

Conducted complex financial analysis for Audit, Litigation, and Risk Advisory groups

Conducted complex business valuation financial analysis and financial statements recasting

Created an automatic application for calculating and reporting over 38 business ratio analysis

Conducted complex business ratio and industry benchmarking analysis and reporting

Reported directly to Officer in Charge for in-house audit testing and business process automation

Initiated and introduced financial analysis custom spreadsheet solutions for fortune 500 clients

Conducted complex data mining and financial analysis and forecasting for firm clients

Initiated business process improvement to firm clients with custom spreadsheet solutions

Conducted business process improvement and process automation financial analysis

Conducted audit testing and reports for auditors using ActiveData and ACL auditing software

Conducted fraud examination financial analysis engagements as a Certified Fraud Examiner

Conducted QuickBooks file installation and set up, analysis and data extraction for auditors

Solely responsible for computer forensics examination and e-discovery in-house lab

Conducted computer forensics examination for the litigation group

Nov 2003 to Jun 2007 Midlantic Business Brokers - New Jersey (Business Brokerage Firm)

Senior Financial Analyst

Conducted financial analysis for privately held entities and businesses that are for sale

Provided business valuations for various accounting firms

Met with business owner to assess business sale situations and possibilities

Developed forms and protocols for automating the entire business brokerage process

Provided offering memorandums and prospectus to potential clients

Conducted business, financial, and risk analysis, industry benchmarking reports

Conducted business forecasts, budgeting, and financial reporting

Ran Altman Z tests, and industry benchmark analysis for closely held entities

Analyzed deal structuring, exit strategies, and management team buyouts

Oct 2001 to Oct 2003 Arko Paper Products - New Jersey (High End Packaging Manufacturer - $30 Mil)

Senior Financial Analyst

Headed project for paperless manufacturing environment for entire factory

Worked independently to determine methods and procedures for new assignments

Conducted complex financial analysis for undergoing projects

Developed and automated daily budgets and production schedules

Developed forms and protocols to automate various processes

Created and automated daily financial reports for company owners

Worked on financial analysis of 401Ks, profit sharing plans, payroll issues, workmen’s compensation

Provided QuickBooks advice and support to accounting department

Created complex daily production and financial reports for President and Vice President

Worked with department heads on lean manufacturing implementation through financial analysis

Created custom applications and solutions to improve productivity, efficiency, and profitability

Jan 2001 to Sep 2001 Cittone Institute and Central Career School - New Jersey

Financial Analysis Instructor

Teaching Computer Science and help desk courses

Teaching computer operating systems sources

Teaching Microsoft Office suite courses

Teaching Mathematics and Financial Modeling courses

Apr 1995 to Sep 2001 Online Marketing Network - New Jersey

Managing Director

Developed and sold web site development services to individuals and businesses

Gave lecture and speeches on the Internet as a marketing vehicle

Spoke in colleges, senior centers, and computer clubs

Published in computer clubs news letters

Responsible for developing web sites and browser based solutions

Developed and sold interactive presentation CD’s

Developed and sold VBA application development and implementation

Managed remotely a team of 12 freelance developers

Responsible for all aspects of the day to day operations

Responsible for accounting, customer service, and office management

Dec 1989 to Mar 1995 Supreme Ink Company - New Jersey

Managing Director

Sold offset printing inks to printing facilities and printing products manufacturers

Sold specialty inks and printing products to the printing industry

Sold camera ready graphics and printing products

Increased company sales 15% the first year through cross selling and incentives

Responsible for daily calendars and meetings arrangements

Created advertising campaigns through direct mail

Responsible for accounting, implemented QuickBooks version 1 for DOS

EDUCATION AND DESIGNATIONS

Bachelor of Arts in Business Administration (BA), Faculty of Commerce Alexandria University

First Certificate of English (FCE), Cambridge University - England

Accredited Valuation Analyst (AVA), National Association of Certified Valuation Analysts (NACVA)

Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners (ACFE)

Certified Business Counselor (CBC), Institute of Certified Business Counselors (ICBC)

Accredited Business Intermediary (ABI), American Business Brokers Association (ABBA)

Senior Business Analyst (SBA), Society of Business Analysts (SBA)

Machinery and Equipment Analyst (MEA), National Equipment and Business Brokers Institute (NEBB)

Microsoft Office User Specialist (MOUS), Microsoft Corporation

Certified QuickBooks User (CQU), Intuit Corporation

Licensed Real Estate Agent (LREA), New Jersey Department of Banking and Insurance

PUBLICATIONS & PUBLIC SPEAKING

Published in the prestigious National Litigation Consultants’ Review (NLCR) in the Tech Tips sections with

an article about using Active Data for Excel in auditing and fraud examination

Published with many articles and in many occasions in the prestigious newsletter of Amateur Computer Group

of New Jersey (ACGNJ) the world’s oldest running computer club

Lectured about the use of the Internet as a marketing vehicle on several occasions, at colleges, computer clubs,

and civic centers

Lectured in many occasions about business process automation, improvement, and re-engineering

AFFILIATION AND MEMBERSHIPS

National Association of Certified Valuation Analysts (NACVA)

Association of Certified Fraud Examiners (ICFE)

Institute of Certified Business Counselors (ICBC)

International Institute of Business Analysts (IIBA)

Society of Business Analysts (SBA)

COMPUTER SKILLS

Hardware and Operating Systems:

Philips - Magnavox Computer Service Centers Service NET Authorized Service Provider

Excellent knowledge installing, configuring and troubleshooting Windows operating systems

Can build, assemble and configure a computer machine and / or a LAN from scratch

Software Applications:

Excellent knowledge with many years of practical and hands-on experience in Web Authoring and Web

Technologies, e-Business, e-Commerce, Word Processing, Custom Database and Spreadsheet Solutions

Development. Accounting, Desk Top Publishing, Computer Graphics, Video Editing and Communications,

utilizing the following applications:

MS Office Professional (Word - Excel - Access - Power Point - Outlook - Publisher) - MOUS Certified

Computer Assisted Audit Tools and Techniques (CAATTS) ACL and ActiveData

MS Access VBA - MS Excel VBA - MS SQL Server - Crystal Reports

Business Valuation Manager Pro and Professional Report Writer, Integrating Excel with Word seamlessly

NetObjects Fusion Web Authoring - NOF Connector for MS Active Server Pages (ASP) - HTML - eCommerce

Intuit’s QuickBooks Pro (Certified Advisor) - Intuit’s Quicken Deluxe - Intuit’s QuickBase Online Database

Multimedia CDs Creation - CBT Custom Courseware and Exams Development to publish on LANs or Online

PC Anywhere - WS_FTP Pro - WinZip - WinZip SE - Install Shield Express and many other utility programs

Windows NT - Windows 2000 server - MS Personal Web Server - SQL Server

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