Project Manager Sales

**** ***** *****

Middletown, New Jersey *****

Phone: 732-***-****

Email: *******@*****.***

Jakki M. Cope

Professional Experience:

Nubrook LLC. Middletown, New Jersey

Pay Per Click Campaign Manager / Co Founder October 2008 – July 2009

• Responsible for building a new sales channel with web developers and white label our services to their clients

• Responsible for following up on leads generated via the website and Google adword campaign

• Work closely with customers to determine the strategy and direction of their online advertising goals

• Evaluate a prospective client’s website traffic and develop Cost Per Click (CPC) keyword estimation reports for campaign budgets

• Review current website and recommend necessary updates or changes to optimize landing page quality to increase sale conversions

• Provide market research by studying competition, market challenges, identify target audience and analyze current marketing strategies

• Translate aforementioned data into creative and effective campaigns to ensure the client’s products/services are placed in the highest

sponsored link position in Google search results

• Research traffic availability for target audience with cost estimations to maximize ROI with efficient keyword choice

• Responsible for writing compelling ad copy with relevance to the customer’s advertising goals and objectives

• Responsible for daily monitoring and optimization of ad performance by consistently creating new ads to split test and removing

under performing ads

Atlantic-IT.Net Somerset, New Jersey

Sales Engineer October 2007 – October 2008

• Responsible for generating $200,000.00 per quarter in sales for technology products and services

• Developed new relationships with potential clients by prospecting, attended industry events and networking

• Maintained strong relationships with customers and performed technical site surveys to determine if upgrades were necessary

• Responsible for compiling technology forecast reports for clients to provide an assessment of budgeting requirements

• Performed needs analysis with prospective customers and generate a proposal based on the site data and my technical experience

• Responded to leads generated by my advertising and marketing methods and built a pipeline of potential business

• Delivered projects on time and within budget, while meeting strategic business and technical requirements of the client

• Identified and scheduled project deliverables, milestones and tasks; developed project scope and client proposals

• Formulate and defined project scope and objectives and communicated project milestones to clients and staff

• Consulted with management on an ongoing basis, to maintain project timelines and deliverables

• Ensure all project-level risks and key objectives were identified, tracked, and ensure any issues were resolved

• Main point of contact for all clients to escalate issues or discuss future required technology

Robert Half Technology Woodbridge, New Jersey

Technology Sales Executive March 2007 – October 2007

Manage client relations for assigned territory to provide infrastructure solutions for technology

Meet with clients to learn technology road map and explain the benefits of utilizing consultants in the organization

Prepare proposals and cost effective alternatives to fulfill project goals under budget by presenting a technology first approach

Responsible for bringing in new business and meeting client requirements for infrastructure roles

Review candidate qualifications for impending positions to ensure the qualification and skills are aligned

Attend Microsoft Events to remain up-to-date and knowledgeable on the latest technology

Recommend solutions for completing implementations and upgrades to ensure the best fit candidate is assigned

Test and evaluate candidate competency to ensure their background and experience matched client expectations

Evaluate current candidate testing protocols and implement changes to update the technical standard exam for RHT consultants

Negotiate exclusive vendor agreements with new clients to cement relationships and generate new business revenue

Responsible for interviewing candidates, with a client’s technical requirements using my extensive experience in IT infrastructure

Fisher Brothers Management Company New York, New York

Network Support / Administrator May 2003 – January 2007

• Project Manager for the migration from GroupWise v6.5 to Microsoft Exchange 2003

• Designed and planned the implementation and roll out of Outlook 2003

• Recommended, planned and implemented Blackberry Enterprise Server v3.6 and upgraded to Blackberry v.4.0

• Responsible for all wireless data support and configurations; also provide recommendations to improve user experience

• Coordinate migration of users to a Windows 2000 Mixed Mode Active Directory and assigned security and size restrictions

• Responsible for all administrative tasks on Exchange 2003 and Blackberry Enterprise Server 4.0

• Designed, maintain and update websites for affiliates

• Member of crisis management team to develop disaster recovery plan; Installed, tested and documented procedures to recover

Windows 2003, Exchange 2003 and Blackberry Enterprise Server

• Designed, implemented and controlled information security procedures and policies

• Implemented and maintained an internal asset management and inventory control system

• Troubleshoot desktop and network issues locally and in satellite offices

• Deploy and support Blackberry 7130/7290/8700 and Palm Treo 600 / 650 devices

• Responsible for purchasing and invoicing of IT related hardware and software

• Developed and administered training courses for the organization to educate users on desktop applications and handheld devices

• Responsible for writing, implementing and administering training curriculum to ensure it is in line with latest technology

Prudential Financial Morganville, New Jersey

Helpdesk Analyst November 2000 – May 2003

• Responsible for the supervision of Home Office helpdesk staff, including monitoring the call queue, call durations and hold times

• Support and troubleshoot both desktop and laptop users with mainframe connectivity issues, local and LAN printer problems, and

other desktop hardware and proprietary software

• Assist Trade Desk phone support with first call resolution to minimize the time a trader is off-line

• Assess and correct desktop and network connectivity problems, working in conjunction with Network Operations

• Work closely with second level support to resolve complicated technical problems within constraints of Service Level Agreements

• Prepared materials and oversaw all aspects of internal PC training involving Information Systems Group entry level employees

• Organize daily reports for senior management using Call Center Management software to analyze helpdesk statistics such as call

durations, average time to answer and abandon rates

• Liaison between Network Operations, Configuration Center and Procurement

• Remotely access workstations via Systems Management Server v2.0 to increase first call resolution statistics

• Developed and proposed an Incentive Program to increase employee satisfaction and productivity

• Designed Intranet website to enhance department’s visibility and provide customers with a self- help guide to decrease call volume

Procurement Specialist New York, New York

July 1999 – November 2000

• Coordinate with vendors and manufacturers to compile company standards and pricing for contract negotiation

• Review and approve all orders placed by Purchasing Agents

• Place hardware and software purchase requisitions for Information Systems Group using a web-based PC Fulfillment System

• Provide the latest firm standards, availability and pricing for computer hardware and software to end-users

• Responsible for the monthly Budget Report and Average-Lead Time Report for DCO measurements

• Obtained Return Merchandise Authorizations for all returns on items purchased through the PC Store to vendors

• Answered ACD line for customer support, order status and tracking of purchase orders and returns

• Re-designed outdated purchase orders forms to reflect changing needs in the ordering process

Education:

Pace University New York, New York

Bachelor’s of Science in Computer Science, Magna Cum Laude, GPA: 3.8 September 2003

The School of Computer Science and Information Systems Technology Award

Google Adwords Professional Certification Exam

Computer Skills:

MCSE: Security on Windows 2003 Server, Windows 2000/2003 Server, Exchange 2003 Server, Blackberry Enterprise Server 4.0/4.1,

Windows 2000/XP/Vista, MS Office Suite 2003/2007, Omnis, Remedy, NetWare 5.1, Veritas BackupExec v10, Visio Professional,

Goldmine, Google Adwords, Google Analytics, Microsoft AdCenter.

Contact this candidate