Software Engineer Customer Service

Kavitha Vengavasi Ramakrishna

Fairfax • VA • ****0

********@********.*** • 757-***-**** • ***********@*******.***

OBJECTIVE

To work in the development and maintenance of software applications, to solve challenging problems and

constantly learn about technical advancements in a fast paced environment.

SUMMARY

With over four years of experience in various positions from software engineering to customer facing roles, I

have developed strong analytical and problem solving skills. While pursing Masters in Electrical

Engineering from the University of Colorado at Boulder, I worked as Interim Engineering Intern for

Qualcomm on software applications in C++ and C, and as Software Engineer Intern for Getlisa Information

Systems developing mobile and web applications in C#, .NET and ASP. I am currently working in a

volunteer position as Software Engineer for tieBridge.

Prior to Masters, I worked for Wipro Technologies as Senior Software Developer/Analyst involved in

development and maintenance of legacy software applications, and for Goodwill Electricals developing

smart card based applications in C++, VC++ and Java.

SKILLS

Programming Languages: C++, C, C#, ASP, Java, XML, PHP, VC++.

Development Tools: Visual Studio, Eclipse, MinGW, Perforce, CVS.

Operating Systems & Databases: Unix, Linux, SQLite, MySQL, SQL Sever, Oracle.

Software Technologies: OOAD, OOP, UML, .NET, AJAX, JNI, JDBC, MFC.

SKILL MATRIX

EXPERIENCE

Software Engineer, tieBridge, Falls Church Mar 2009 - Present

Developing application code and designing user interface in Java and XML, for a mobile timesheet

system based on Android platform, using Eclipse, adb, sqlite3, emulator and other android tools.

Designing for interoperability with existing web-based timesheet systems using .NET, communicating

with integration server in the backend, and synchronizing data between local and remote SQL Servers.

Analyzing and designing applications using object oriented principles and modeling with UML.

Interim Engineering Intern, Qualcomm, San Diego May 2008 - Dec 2008

Debugged software applications in C++ and C on Qualcomm chipsets, based on Windows Mobile, Brew

and Android platforms.

Resolved 50+ customer issues by providing code changes, making custom firmware builds to test

modified code, and documenting known issues/workarounds.

Awarded ‘Qualstar’ in recognition of stepping up beyond the role and providing substantial support in

handling and resolving customer service requests.

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Awarded ‘Qualstar’ for quick turn around and support in verification & validation of electrical

characteristics of SIM/USIM interface in laptops.

Software Engineer Intern, Getlisa Information Services, Boulder Sep 2007 - May 2008

Developed and maintained mobile and web applications in C#, .NET, ASP, HTML, CSS, Javascript,

AJAX, MySQL and PHP, on Unix and Linux platforms.

Developed a framework for generating billing and mobile content usage reports, to streamline billing

process for wireless carriers using Getlisa portal.

Developed a generic test suite for mobile and web applications, for testing conformance to functional and

technical specifications.

Senior Software Developer/Analyst, Wipro Technologies, India Sep 2004 - Dec 2006

Developed and maintained production code running on OS-390, in COBOL, C++ and DB2, under tight

schedules with minimal support from supervisors.

Analyzed requirements and delivered detailed design documents for feature enhancements in legacy

software applications on Mainframe platform.

Awarded ‘Feather in the Cap’ for developing a software application interfacing with external vendor

systems for retrieving customer history reports.

Handled high-priority requests from client’s technical management for processing huge volumes of

production data, directly impacting client business.

Software Engineer Intern, Goodwill Electricals, India Nov 2003 - Apr 2004

Developed point-of-sale applications for Secure On-Chip Transaction Processing (SCTP), a smart card

based credit/debit transaction processing system prototype, in C++, Java, JNI, JDBC and Oracle.

Developed a biometric access control system, procured cards and readers, developed/integrated software

application modules, drivers and interfaces, in C++, VC++ and MFC.

EDUCATION

University of Colorado at Boulder, USA Dec 2008

Master of Science, Electrical Engineering, 3.4

Completed courses on Software Engineering, Wireless Communication, Digital Communication, DSP

Laboratory, Filter Design, Error Control Coding, Video Technology, Neural Networks.

University of Madras, INDIA Apr 2004

Bachelor of Engineering, Electronics and Communication, 3.8

Secured first place for paper presentation on ‘Biometric Imaging Integration into Smart Cards’ in

GYAAN 2003, a National Level technical symposium at Sairam Engineering College, Chennai, India.

Completed courses on Object Oriented Programming in C++, Telecommunication Networks, Control

Systems, Microprocessors & Microcontrollers, Digital Signal Processing.

PROJECTS

DVB-H for Handhelds - studied digital video broadcasting standards, signaling, interleaving, frame

formats and compared DVB-H to MediaFlo for implementation on mobile handhelds.

MIMO-OFDM Wireless Channel Estimation - studied various approaches for channel estimation in

MIMO-OFDM channels with an emphasis on blind channel estimation employing linear precoding.

Data Clustering in Neural Networks - classified random data points into predefined clusters or bins

using Feature Maps and Learning Rules (Matlab).

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