Sales Manager

Steven J. Clayton

**** ***** *** *********@*********.*** Home: 916-***-****

Rancho Cordova, CA 95742 Mobile: 916-***-****

Sales Professional

14+ Years of Experience Delivering Superior Sales Performance and Leading Team Revenue Growth!

Goal-driven, self-motivated sales professional demonstrating award-winning sales record in highly competitive

industries. I am highly experienced in managing all phases of the sales cycle, from prospecting to cold-calling through

detailed presentations and negotiation to closing and follow-up activities. Pursuing a Director of Sales opportunity that

will all me to utilize my leadership experience and talents to help take the organization to the next level of performance.

Account Development / Customer Relationship Building / Multi -Level Sales Growth

Sales Training and Team Leadership / Region & Territory Expansion / Sales Presentations

Negotiation & Closing Activities / Solution & Consultative Sales Model s / Account Retention

RFP & RFQ Development / Product Research & Evaluation / Financial & Investment Strategies

PROFESSIONAL BACKGROUND

3+ Years of Business Process Outsourcing Experience (2006 – 2009)

Paychex, Inc., Folsom, CA

Payroll – Human Resources – Employee Benefits Outsourcing

DISTRICT SALES MANAGER

Manage a team of outside sales consultants, account service representative’s and an administrative assistant covering

Northern California, with all hiring, training, coach ing, and disciplinary responsibilities. Responsible for exceeding sales

quotas through identifying, closing, and servicing small to medium-sized business clients in outsourcing services.

Conduct weekly planning sessions with direct reports to review performance and provide feedback

Utilize salesforce.com to manage accounts and to track and forecast sales

Review, approve, and manage the departmental budget and all reimbursable sales expenses

W ork with external departments to enhance performance and remove barriers

Accomplishments:

Catapulted inherited territory’s revenue performance from 64% to 115%

Consistently exceeded all activity, penetration, and service levels

Honored with multiple revenue awards for exceeding revenue quota

Mentored team members not exceeding revenue quota

ADP TOTALSOURCE, Pleasanton, CA

Professional Employer Organization (Employee Administrative Relief – Quality Benefits – Liability Management –

Productivity Improvement Resources) Outsourcing

DISTRICT M ANAGER

Cultivate a targeted list of com panies within a protected geographic territory to implement PEO services

Execute a top-down sales approach targeting Presidents, CFOs, and HR Directors to convert prospects into

clients

Cross- sales within existing base of clients

Continued

Accomplishments

Utilized prospecting skills and techniques to develop assigned territories from scratch

st

Closed 1 deal that generated $15 million in revenue within 2 months of beginning position

Awarded with President’s club for exceeding 125% of revenue quota

Took on additional territory responsibilities due to hiring freeze

10+ Years of Call Center Operations Experience (1992 – 2006)

Apple Computer, Inc., Elk Grove, CA

Computer Hardware – Software – Peripheral Products

SR. CALL CENTER M ANAGER

Provide leadership and overall management responsibilities for a team of 30 high-performing inside telesales

representatives and 2 sales managers. Primary focused on driving revenue from hardware, software, and professional

services by delivering technical solutions to students, educators, consumers, businesses, and creative profe ssionals

nationally. Constant focus on increasing customer satisfaction and market share growth

Responsible for setting and meeting performance targets for speed, efficiency, sales and quality

Ensure that calls are answered by staff within agreed time scales and in an appropriate manner

Monitor random calls to improve quality, minimize errors and track operative performance

Lead and develop the sales staff through continuous coaching, motivation, and empowerment

Hold each sales rep accountable for activity levels and sales results (by product line)

Accurately forecast monthly, quarterly, and annual revenue

Utilize CRM (salesforce.com) to handle any/all aspects of customer account, including solicitation,

inquiries, and problem resolution

Accomplishments:

Averaged 175% of monthly sales quota ($7.5 million)

Recognized with multiple revenue awards and stock incentives for top-notch performance

Took on additional responsibility as leader of the iPod telesales team

Averaged below 10% attrition

MCI WorldCom, Denver, CO

A full suite of voice, IP, Internet access, data and other communications solutions

CALL CENTER MANAGER

Responsible for providing leadership and direction for 4 managers who were responsible for 16 supervisors and over

300 outbound telesales representatives

W ork with managers to establish priorities, standards and performance objectives for the call center

Analyze and interpret statistical information; develop and manage departmental budget; make sound,

logical decisions in relation to current and future staffing requirements and expenditures

Develop and coach call center staff to maintain effective standards

Monitor adherence to work schedules and procedures to ensure all service levels are exceeded

and adjust appropriately to exceed cost and quality goals

Advise department members of new or revised departmental procedures or products; represent

department on product teams and technology projects

Accomplishments:

Recognized with multiple leadership, performance awards and trips

Developed and mentored several representatives to move into management positions

Averaged over 150% of performance goals

Education:

B.S. Business Administration, University of Wyoming, Laramie, WY

Contact this candidate