Human Resources Resource

WILLIAM A. CROTEAU, JR., PHR & PMP **** Riverside Walk Drive

Sugar Hill, GA 30518

770-***-**** Cell 404-***-**** Email: **********@*****.***

HUMAN RESOURCE PROFESSIONAL

IN

A GROWTH INDUSTRY

MANUFACTURING CONSTRUCTION HEALTH CARE

OPERATIONS SERVICE INDUSTRY

A highly successful Human Resource Professional with broad operational responsibilities. A results

oriented HR Professional skilled in turning around under performing departments. Providing

leadership in employee development, compensation, federal and state regulations, benefits,

personnel cost control, retention, counseling, budget development and implementation and policy

refinement.

Special strengths include:

Organizational Development Personnel Evaluation Staffing Functions

Forecasting Strategic Planning Policy Formation

Problem Resolution Payroll and Benefits Admin Team Leadership

Employee Relations Staff Training Planning

HRIS SAP Job Costing

Versatility, flexibility, and troubleshooting are key components of managerial competencies. A

dedicated facilitator who is willing to devote the effort necessary to make the operation a success.

DEPARTMENT HEAD of HUMAN RESOURCES 1998-2009

WLG International – Duluth, GA

Responsible for all Human Resource functions, for a Corporate Headquarters of 600 employees and

field force of 22,000 employees in all 50 states. This includes recruiting, payroll and benefits, training,

counseling, vendor negotiations, policy and procedure adherence and terminations.

• Reduced turnover from 80% to 18% in first year.

• Reduced use of temporaries from $110,000/month to under $20,000/month.

• Developed all salary budgets and forecasts used in all divisional budgets.

• Extensive senior management interaction and updates.

• Developed corporate succession, replacement and skills inventory.

• Extensive knowledge of ADP payroll systems to improve efficiency and employee retention.

• Experienced in all legal aspects of HR functions including EEOC, discrimination and labor cases.

WILLIAM A. CROTEAU, JR., PHR PAGE 2

CONTROLLER/HUMAN RESOURCE MANAGER

Osborn Sound/Muzak, Atlanta, Georgia 1987-1998

Responsible for the total financial operations of five retail centers in two states. Supervised all

functions including Human Resources, payroll, collective bargaining agreement, inventory, billing,

budgets, job cost analysis, and forecasting.

Instituted accounts receivable controls which uncovered many past due accounts, resulting in a 40%

increase in collections and reducing bad debt expense from $160 thousand to $55 thousand within

one year.

• Instituted new personnel policies that reduced turnover by 85%.

• Initiated technical upgrades to operational systems resulting in quick resolution of problems.

• Reorganized billing procedures, reducing receivables from 89 days to 58 days.

• Developed forecasting budget that came within 7% of actual expenditures compared with previous

40% of actual expenditures.

• Turned under producing operation into an expanding profitable business that was sold for a $7

million profit within 18 months.

BSBA in Marketing/Accounting from Ohio State University

SHRM certification-PHR

Project Management certification-PMP

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