Project Quality Assurance

Mark G. Perschke

***** ******* **** **. ************, FL 32258

Home: 904-***-**** • Cellular: 850-***-**** • E-mail: ***********@*****.***

Objective

Seeking Business Analyst or Systems Analyst position where my technical, Six Sigma and business

relationship management skills in the Financial Services, Insurance and Governmental industries can

improve the performance of the organization.

Professional Experience

Kemper, (a Unitrin Business) Jacksonville, FL November 2007 – March 2009

An insurance company providing auto, home and other personal lines property and casualty services to over

750,000 policyholders and 4,700 independent agents.

IT Business System Analyst

• Lead the development of business functional requirements, system specifications and project scope which tied

together disparate business processes for new and existing systems design.

• Tested new or revised systems and programs against business requirements and participated in the debugging

and implementation of new processes.

• Collaborated with business partners to capture ideas, identify and define solutions to business problems.

• Participated in test planning, execution and defect tracking and resolution in an enterprise environment.

• Provided tracking, interpreting and reporting of quality metrics and scorecards for the IT directors using SQL.

• Developed, published and maintained operation and recovery procedures and coding manuals in support of new

systems or processes.

• Provided quality assurance in the systems test life cycle for investigating root cause analysis and resolution,

code promotions, Post Mortem activities, etc.

• Performed systems administration functions for security.

Bank of America Jacksonville, FL April 2005 – August 2007

One the largest financial services companies in the world providing global banking, corporate and investment

banking and capital markets business.

Technology Project Analyst

• Performed project management responsibilities relating to information technology implementations, upgrades,

conversions and recovery actions.

• Prepared and delivered project status and presentations to executive management.

• Chaired coordination meetings between the business and SMEs in order to gather requirements and

transfer/share knowledge regarding technical capabilities.

• Developed and revised project materials and maintained project documentation for large scale enterprise

projects.

• Acted as a liaison between IT Electronic Communications and business partners to ensure a high level of

customer satisfaction.

• Utilized Six Sigma methodology to reduce labor and improve controls for a major compliance automation

initiative.

Mark Perschke Page 2

Florida Dept. of Children and Families Tallahassee, FL November 2002 – March 2005

A state government agency providing social services.

February 2004 – March 2005

Operations Management Consultant

• Responsible for developing, implementing and maintaining effective system of sending correspondence

assignments to the program offices and districts.

• Developed and participated in training efforts and system analysis.

• Monitored statewide tracking system to ensure timely and appropriate responses on correspondence.

• Provided consultation, assistance, and recommendations to management for the resolution of operational issues.

• Responsible for onsite user technical and operational training of new system at multiple offices.

November 2002 – February 2004

Staff Assistant

• Received and processed correspondences from constituents.

• Maintained a tracking database with pending and closed file information.

• Prepared and distributed weekly assignment reports to program offices and districts.

• Recommended solutions to constituent’s complaints and helped implement new client tracking process.

• Recognized as a technical resource by providing desktop and administration support within the office.

Technical Proficiencies

Network topologies: Novell, Windows NT, Ethernet, Token Ring, TCP/IP, HTTP, FTP, SSL, DNS

Programming Languages: SQL, C, HTML, UNIX, Visual Basic

Software: Microsoft Access, Word, Excel, PowerPoint, Project, SharePoint, Visio, Info Path, Quality Center,

Tealeaf

Business skills and training: PMM, Green Belt with Design for Six Sigma, Agile

Education

Florida State University Tallahassee, FL

Degree: MS, Library and Information Studies GPA: 3.5/4.0 August 2004

BS, Information Studies April 2002

Concentrations in Communication Technologies & IT Management

Double Minor in Business and Criminology/Criminal Justice

Certificate in Security Administration

Awards

2005 Davis Productivity Award for DCF

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