Manager Customer Service

BARBARA A. BAGNIS

*** ******* *****, ******, ** *8080 856-***-**** 856-***-**** (cell)

**********@*******.***

SUMMARY OF Highly organized and detail oriented

QUALIFICATIONS Self-motivated and dependable

Strong, clear communicator with proven leadership capabilities

Ability to work independently and/or in a team setting

Understands how to prioritize and follow through to completion

Interfaces easily with all level of personnel

Computer literate in Windows XP, Internet, Microsoft Word and Excel, Outlook, and

PROFESSIONAL

SKILLS GroupWise

Knowledge of Microsoft PowerPoint

Trained/worked on SAP, AS400, Lawson and Kronos software programs

Experienced with all forms of office equipment

PROFESSIONAL FREEMAN DECORATING COMPANY, Philadelphia, PA

EXPERIENCE (General Service Contractor for Trade Show Industry)

Office/Payroll Manager August 2003-May 2009

Managed staff of 10 full-time and 30 part-time Freeman and union employees

Answered phones and assisted customers with orders

Involved in interview/hiring process of part-time personnel and union employees

Processed unemployment/workers compensation claims and FLMA/OSHA yearly reports

Processed expense reports and advances for full-/part-time Freeman employees and union

employees

Assisted GM with sales, proposals, show and production schedules, and work orders

Compiled monthly budgets and fiscal year-end budgets with GM

Involved in negotiating union contracts for various trade shows in Philadelphia and

Atlantic City

Processed payroll for full-/part-time Freeman and union employees in Philadelphia and

Atlantic City

Ordered offices supplies and services for trade shows

Processed invoices and purchase orders, set up new vendor files

Balanced month-end reports, accruals, and profit/loss statements monthly and at year end

FREEMAN DECORATING COMPANY, Kearny, NJ

Senior Exhibitor Services Supervisor September 1995-August 2003

Reported to Exhibitor Services Manager

Oversaw office staff of 14

Assisted in hiring of personnel

Responsible for input/audit of all exhibitors’ orders

Was Lead Services Representative on the 2000 Republican National Convention

Supervised Exhibitor Services Staff while lead rep on 30 major tradeshows annually

Provided Production with accurate reports to install and dismantle tradeshows

Secured exhibitor lists, recaps and post-show information

Direct telephone/mail solicitations

Qualified potential members of our “Key Account” program

Accurately recorded and processed information pertaining to services sold

BARBARA A. BAGNIS

Forwarded all confirmed orders to appropriate departments

Responsible for show-site maintenance

PROFESSIONAL FREEMAN DECORATING COMPANY (continued)

EXPERIENCE Exhibitor Service Representative June 1991-August 1995

(CONTINUED) Reported to Assistant Exhibitor Services Manager

Obtained Exhibitor lists, recaps, and show information

Showed extensive familiarity with the show regulations for each event

Processed orders for all services

Phone solicitation for exhibitors without orders

Audited orders prior to show-site representation

Assisted Exhibitor at show-site from move-in through move-out

Completed all show closing functions

Set-up and installed all networking and show-site computer stations and utilities

EXPOSITION SERVICE & RENTALS, INC., Clifton, NJ

(General Service Contractor)

Exposition Coordinator October 1987-June 1991

Reported to Controller

Coordinated all trade shows and conventions in the Metropolitan Area

Supervised operation of Exhibitor Service Desk

Interfaced with Show Management on all levels

Generated show invoices for exhibitors

Processed monthly shows revenue reports

Provided post-show follow-up to all customers

NATIONAL TELEPHONE DIRECTORY CORP., Paramus, NJ

(Advertising Sales)

Customer Service/Sales Representative February 1986-October 1987

Reported to District Manager

Sold advertising space in NJ Bell Yellow Pages to established accounts in northern New

Jersey and Ocean County

Designed ads for new and existing accounts

Coordinated and developed profitable advertising campaigns for all accounts

METROPOLITAN CALCULATION SYSTEMS, INC., New York, NY

(Office Equipment Sales)

Systems Specialist August 1984-February 1986

Reported to General Manager

Sold office equipment to new and established accounts in the Metropolitan area

Trained accounts on equipment satisfaction

Generated billing for all accounts

EDUCATION Laboratory Institute of Merchandising, New York, NY

Associates in Applied Science Degree, June 1984

Major: Merchandising/Marketing

Contact this candidate