Project Manager System

ZIEP NGUYEN

H 972-***-**** C 469-***-**** *******@*****.***

SUMMARY

A hardworking and dedicated project leader with wide-ranging expertise in business analysis,

technical project management, system management, software engineering, application development,

programming, customization, implementation and technical support. Provides cost-efficient solutions

to problems through open systems and mainframe. Experienced in all phases of developing and

implementing an application. Strong problem solving and analytical skills. Studies the needs of a

client to identify problems and propose solutions. Successful record of satisfying customer

requirements, while consistently completing projects within schedule and budget constrains. A task-

oriented team leader with an eye for detail and the ability to work well with all levels of an

organization, as well as with internal and external customers. Solid technical leader, individual

performer, and team player.

COMPUTER SKILLS

Hardware: MS-DOS, Windows NT/XP, UNIX, IBM- 3090, Client/Server

DBMS: Oracle 10G, DB2, MS SQL-Server, PL/SQL

PeopleSoft: PeopleTools, PeopleSoft HRMS 8.9, North American Payroll

PeopleTools: Application Designer, People Code, App Engine, Component Interface, Work Flow,

Work List, Process Scheduler

Software: PS-Query, SQR, Crystal Report, MS Access, MS Excel, MS Word, MS Project, Bat

file, Shell Script, Micro Focus Cobol (Net Express), Visual Source Safe,

SharePoint, SQL plus, Remedy

Mainframe: TSO/ISPF, JCL, MVS/ESA, DB2, SQL, VSAM, CICS, IMS DB/DC, File-Aid, Expeditor,

SPUFI, COBOL, ENDEVOR, SAS, DYL280, IBM Utilities, IDCAMS, QSAM,

ESP, CA-7

SELECT PROJECTS

• Project leader for Incentive Compensation system. Met with clients. Analyzed functions to

enable clients to understand needs for compliancy. Developed and implemented detailed work

plans. Created detailed design specs. Led staff. Designed program specifications, database and

performance-tuning. This system is to compensate highly associates with profit sharing; consisting

of batched and online (.NET)

• Project leader and supporting baseline and customization HR/Payroll, quarter-end and year-

end processing is the PeopleSoft environment (version 6.02 to 8.9). Oversaw client communication,

working closely with third-party vendors. Managed analysis, design, staff, testing and

implementation

• Project leader for retroactive pay and minimum wage. Met with clients such as controllers,

legal, accounting center, audit, HRIS. Facilitated sessions to identify user process and reporting

needs. Developed and implemented detailed work plans and design specifications. Managed staff.

Created program specifications, database and performance-tuning. This project ensured associate

paid at least the minimum wage that the government required. This entailed the company in

compliance with the IRS.

• Project leader for back-end Payroll application. Developed and implemented garnishment,

United Way, direct deposit, federal and state W4, voided checks, pre-note and U.S. Savings

Bonds.

• Secondary project leader for PeopleSoft 8.9 upgrades. Rewrote program from SQR to Micro

Focus COBOL. Modified PeopleSoft. Delivered on-line screen. Created new screen. Designed

work flows. This project made the company more compliance in retro pay.

• Project leader for Data Retention and Business Continuity Plan (BCP). Provided captured

data for governmental, welfare and saving plans, consisting of several batch and reporting

processes, using DB2 and VSAM.

• Project leader for Rehire, Eligibility project. Made enhancements and detail-testing to

systems.

• Project leader for Sarbanes-Oxley, PII and PCI compliance. Ensured compliance in

HR/Payroll department. Conducted remedial-testing.

• Project leader for PeopleSoft tax updates. Modified program customization. Compared and

updated changes from current to PeopleSoft delivery program. Ran two payroll cycles with clients.

EXPERIENCE

JCPENNEY COMPANY, Plano, Texas

Senior Technical Specialist/Software Engineer II, 1997-Present

• Served as project manager, technical project manager and technical and functional support for PeopleSoft

HR/Payroll implementations. Followed departmental procedure and standards for system methodology and

project life cycle. Effectively communicated with clients.

• Schedule/support the on-call rotation, participated in technical interviews for new hires, and filled the team

lead role for HR/Payroll. Solely manage and led enhancement items.

• Created internal procedures for payroll processes, fitting organization needs to PS software. Trained clients

on project applications.

• Managed/Cross-trained on-shore and off-shore, domestic contractors, teammates in design, development,

testing, implementation, maintenance, and support on system. Brought up technical concerns, evaluated

alternatives, and made recommendations and decisions.

• Developed design specifications for panels and end-user reports. Led initiative to define and review business

requirements with various client areas. Analyzed functions to enable client to understand needs for compliance.

• Directed open-forum discussion with clients on enhancement for workforce management. Oversaw

discussions on requirements and processes for Time/Attendance approval process functionality in WorkBrain

(WB) and Oracle Incentive (OIC). Run end to end testing.

• Made recommendations on system environment, performance-tuning. Developed and enhanced software

generated of end-user reports and system interfaces.

• Delivered major projects within same time frame as projects with shared ownership. Monitored changes.

Provided documentation and specifications with clean deliverables running smoothly in production environment.

Well versed in production support.

• Implemented ideas to save costs and reduce manual effort for IT and client resources.

• Provided direction to teammates, on-shore and off-shore, and domestic contractors with appropriate

documentation to meet SOX compliance. Took initiative in providing quarterly status report and conducting

remedial-testing.

• Task performed: Created and modified PeopleSoft pages, records, menus, components, PeopleCode,

PeopleSoft Cobol, mainframe DB2 Cobol, JCL, Dyl280, tables etc. A pplied PeopleSoft delivery changes to current

customization source. Generated PeopleSoft work list. Wrote new SQR, Micro Focus Cobol programs, NT batch

scripting, SQL for researching issue. Converted customized Micro. On-call supports 24 hrs/7 days rotation.

PeopleSoft Consultant, 1996-1997

• Provided analysis, programming and conversion of Legacy Payroll/HR system to PeopleSoft Payroll/HR for

both batch and on-line

• Served in outsourcing benefit department to Hewitt by batch data to third-party vendor.

• Led project to enhance batch and on-line system, using DB2, VSAM and DYL280. Used FTP and on-line

screens to generate reports and files for batch data from different sites through host system.

THE ST PAUL INSURANCE COMPANY, St Paul, Minnesota

Senior Programming Analyst, 1984-1996

• Utilized system design methodology to define user requirements, feasibility, analysis and design.

Wrote program specifications and document system development. Wrote program in on-line and batch.

• Served as communication agency interface specialist. Provided support for all vendor systems.

• Collaborated with internal and external personnel in home office, system vendors, service centers

and agents. Trained agents, staffs and contractor to use company’s interface and vendor systems.

• Oversaw mini- and micro-computer system communication lines. Implemented and monitored

performance-improvement plan for new hires. Held sole responsibility for systems.

• Successful implemented a new batch interface system to replace the old Agency Store/Forward

system.

• Task performed: Learning the new IBM/IN network and register to Ivans. Development environment

consisted of Cobol, DB2, CICS, SQL, Telon, SAS, VSAM, JCL and DLI Database. On call support 24hrs/7 days

rotation.

GREFCO INCORPORATED, Torrance, California

Senior Programmer Analyst, 1982-1984

• Served in conversion from NCR to IBM machine. Oversaw migration for all non-IBM products to OS and

VS1. Met with clients. Created and implemented detailed work plans. Provided user interface to establish

processing needs.

• Developed program specifications, database, and performance tuning. Designed testing strategy, including

system test cases, unit tests, user training, and data-entry and screen design. Resolved problems. Maintained

software.

• Environment and Technical skills used are Cobol, CICS, VSAM, JCL, and IBM Utilities. On-call supports 24

hrs/7 days rotation.

CITY OF MINNEAPOLIS, Minneapolis, Minnesota

Programmer, 1978-1981

• Prepared and converted block diagrams, flowchart, file designs and print formats to computer languages.

• Debugged, tested, documented, and developed test data and procedures for all programs.

• Modified and enhanced various applications to meet user changes.

EDUCATION

METROPOLITAN COLLEGE, Minneapolis, Minnesota, Degree in Computer Sciences, 1981

PROFESSIONAL DEVELOPMENT

Business Analyst, 2009 Application Testing, 2009 Inclusive Diversity, 2008 Toastmaster, 2007-2009

Project Management Workshop; DB2 Workshop; Object-Oriented Overview; People Tools I & II

SQR Overview; Leadership Workshop; People code; PeopleSoft year end processing.

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