Customer Service Sales
Resume:
TINA D. REEVES
***** ******* *** **** 512-***-****
Austin, Tx. 78717 *********@*******.***
PROFESSIONAL OBJECTIVE
To obtain a challenging position within a progressive, quality conscientious, fast-paced organization
that can utilize my knowledge and skills. Personal contact with people is a plus.
CAREER SUMMARY
Over 23 years experience in project management, customer service, quotations, freight management,
contract negotiations, order entry, invoicing, purchasing, accounts payable/receivable, and personnel.
PC and MAC literate. Respected for integrity, interpersonal skills, self-motivation, leadership and
team-building participation.
PROFESSIONAL EXPERIENCE
ANTIQUE STREET LAMPS Austin, Tx.
Inside Sales Specialist 2008 to August 31, 2009
• Daily phone/email interaction with factory representatives and customers.
• Daily phone/email interaction with manufacturing plant in Mexico.
• Problem solving and troubleshooting.
• Job Specifications
• Job Quotations to OEM customers and Utility Customers
• Provide sales support to Commercial & Industrial (C&I) manufacturers representatives and C&I
Specification Sales Managers
• Project Management of jobs of significant size and dollar value.
• Order Expediting
• Post Sales Resolution
• Research cross reference products and maintain competitive product literature
Sales Service Advocate/Quotations Specialist/Project Management 2000 to 2008
• Daily phone/email interaction with factory representatives and customers.
• Daily phone/email interaction with manufacturing plant in Mexico.
• Problem solving and troubleshooting.
• Job Quotations to OEM customers and Utility Customers and the outside Rep Force, approx 72
offices in the U.S.
• Project Management of jobs of significant size and dollar value.
Customer Service Manager 1998 to 2000
• Manage two customer service advocates, order entry clerk, part time file clerk and receptionist.
• Daily phone/email interaction with factory representatives and customers.
• Daily phone/email interaction with manufacturing plant in Mexico.
• Problem solving and troubleshooting.
• Job Quotations to OEM customers and Utility customers.
• Material sourcing and purchasing.
Quotations Nov. 1996 to Dec. 1997
• Job Quotations to Manufacturer’s Representatives
Personnel and Traffic Manager Nov. 1986 to Nov. 1996
• Manage shipping of approximately $1.0 million in merchandise monthly.
• Extensive experience in all aspects of freight management for both domestic and international orders.
Including less-than-truckload, truckload, flatbed and small package shipping.
• Negotiate competitive rates to ensure best value and service for the companies transportation needs.
• Build team concepts with vendors/suppliers to achieve maximum partnerships.
• Personnel responsibilities for approximately 25 manufacturing employees.
• Order entry, tracking and invoicing for all sales.
• Heavy phone interaction with both customer and company representatives.
• Handle customer’s technical questions both on the phones and in writing.
• Purchase materials used in manufacturing of decorative outdoor street lighting.
• Enter company inventory on a yearly basis.
• Receptionist.
ESPEY HUSTON & ASSOCIATES Austin, Tx.
Office Support Tech./Secretary Aug. 1985 to Oct. 1986
• Support for Survey and Transportation Departments.
• Documentation for Registered Public Surveyors.
• Handled all travel reservations for department.
BENGE CONCRETE CONSTRUCTION Austin, Tx.
Office Manager Aug. 1983 to Aug. 1985
• A/P and A/R.
• Prepare financial records for 83-85 fiscal year.
• Payroll.
• Heavy phone contact with all customers and vendors.
COMPUTER SKILLS
PC, Mac, MS Word, MS Excel, MS Outlook, MS Explorer, AS400, Magi, OMS (Lithonia Sales
System-PC based), Fox Pro, Netscape Programs, Powerpoint, CRM Systems, Oracle
EDUCATION
Wharton Junior College Wharton, TX.
A.A.S. Degree, Business Administration
REFERENCES
Mark Herzer
Spectrum Lighting
Lana Harper
Travis Jones
Robert Bess
Acuity Brands Lighting
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