Customer Service Manager

Brandon Joost

**** ***** **

Simi Valley, CA ****5

805-***-****

************@*****.***

Job Objective:

To secure my employment in a situation that will utilize my talents in pursuing the

stated goals of my employer.

Employment History:

Washington Mutual/Chase Bank – Senior Teller 1/08 – 4/09

5695 Kanan Rd, Agoura Hills, Ca 91301

• Process Deposits, Withdrawals, Loan Payments, Cash advances quickly and

efficiently

• Vault Custodian, TCD(Teller Cash Dispenser) Custodian, ATM Custodian

• Handle Large Amounts Of Cash (98% balancing Ratio)

• Extensive Customer Service

• Give Teller Overrides, Review Holds, Supervise + Assist in training new tellers

PT Metrics – Retail/Customer Account Manager 7/07 – 1/08

685 Cochran St, Simi Valley, Ca 93065

Manage:

• Large Retail Orders

• Credit Card Charge backs

• Customer Refunds

• Inventory and Reordering Products

• Customer Support Calls & Emails

• Investigating Fraudulent Suppliers

EB Games - Assistant Manager 5/06 – 6/07

1744 North Moorpark Road, Thousand Oaks, CA 91360

• Handled Any Customer Needs/Questions

• Sales

• Marketing

• Settling Cash Drawers Each Night

• Inventory of Over 20,000 Items

• Shipping Inbound & Outbound

• Preparing Weekly Schedules

• Keeping Employees On Task & Focused

Verizon - Operator 1/05 - 2/06

50 South Parker Street, Thousand Oaks, CA 91360

• Directed Calls At An Accelerated Pace; Around 1300 Calls on an 8 Hour Shift

• Helped Handle Database Management By Fixing Errors In Listings

• Customer Service; Correcting Mistakes Made By Other Operators

Skills:

• Anticipate Problems and Deal Quickly With Them

• Strong Organizational Skills

• Good written and verbal presentation skills.

Education:

Moorpark College 1/2008 – Present

Studying Business

•

Conejo Valley High School Graduated 6/04

References:

Personal References are available upon request

Contact this candidate