Customer Service Information Technology

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Chris Nelson

**** ***** ***, *** ******, WI 54703

715-***-**** *********@*******.***

Certifications:

A+ Network + MCP Desktop

Microsoft Office User Specialist (MOUS)

MCSA

Skills:

Software: MSDOS, Windows 9x, NT, 2000, Windows XP, Vista Beta Tester, NT server, 2000 & 2003

server, Word, Works, Excel, Access, PowerPoint, Publisher, PhotoDraw, FrontPage, Outlook, HTML,

Peachtree, Quicken, Firewalls, Virus protection, IIS 4.0-5.0, SQL, Linux, Netware 6.5, Backup Exec,

Unisys MCP, Star Office 5.2, Adobe, Customer service, Remedy software

Hardware: IBM compatible pc’s, Dell and HP servers, Dell, IBM and HP certified, Unisys server,

Ethernet, Hubs, Routers, Sonic & SOHO Firewalls, Modems, Macintosh server, Printers, Print servers,

Memory, SCSI devices, Expansion cards, NIC, Monitors, Keyboards, Mice, AMD/Pentium CPU,

Motherboards, Power supplies, Back up storage, Wireless Routers, Cisco Devices

Professional Experience:

Nelson Computer Services 2007 to Present

Owner

Current contract with Dell to service all Dell Pc’s and printers in a fifty mile radius

Contracted to several business for computer and network services

Repair Pc’s and printers out of home business

Home and commercial networking services

Various other short term contracts with numerous companies

Smith Micro Technologies 2006 to 2006

Contracted to 3M Eau Claire, WI

Work Station Analyst

Maintain users and add users in active directory, edit user permissions

Maintain and troubleshot PC’s, servers, printers, and Misc. hardware

Ghost computers, Setup for new users, Backup and restore user settings

Setup and configure lotus notes on server end and on local computer

Migrated servers over to Terminal Servers

Migrated users pc’s over to Net Pc’s (Thin Client)

Corporate Technologies 2004-2006

Eau Claire, WI

Computer Service Technician:

Configure & install servers, workstations, routers and hubs

Maintain users and add users in active directory, Configure DNS, DHCP

Maintain and troubleshot PC’s, servers, printers, and Misc. hardware

Certified for service on Hewlett-Packard, IBM, Compaq, Epson, Okidata

Ghost computers, create images, back up and restore user settings

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Remove Virus’s, spy ware, and other pc bugs

Manpower Professional (Contract) 2003-2004

Chesterfield, MO

Computer Technician:

Install servers, workstations, routers and hubs

Troubleshoot network connectivity problems

Installation and configuration of Windows

Backups and transfers of user data

Verizon/Siemens (Contract) 2003-2004

Wentzville, MO

Local Network Administrator:

Installation and configuration of workstations and network servers

Maintain and troubleshot PC’s, servers, printers, and hardware issues

Setup new users accounts and add new pc’s to a LAN & WAN Network

Setup and configure lotus notes on server end and on local computer

Shell Lake State Bank 2002-2003

Shell Lake, WI

Network Administrator:

Administrated Windows NT/95/98/2000 network in a WAN/LAN environment

Managed all E-commerce and web page services

Maintained security and integrity for sensitive data

Maintained and updated bank website

Responsible for creating and enforcing bank information technology polices

Performed data processing and various banking operations

Maintained FDIC compliance and standards with regards to information technology

Maintained and troubleshot PC’s, servers, printers, and hardware

Troubleshoot network connectivity problems, domain issues

Track and take care of Customer service issues.

Internship 2000-2001

Rice Lake & Cumberland High Schools

Maintained MAC OSX Server as an Administrator

Edited & created new web sites using HTML & Front Page

Maintained school computer labs and printers

Education

Associate Degree: Computer Information Specialist Wisconsin Indianhead Technical College Rice Lake, WI

Mt. Scenario College: General College Credits Ladysmith, WI

Achievements

Scholarship Award WITC Rice Lake Computer Information System Scholarship

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Business Professionals Of America Competitions: Pc Trouble Shooting & Servicing 2 Place,

Networking Technology 3rd Place, Microsoft Network Administration 3rd Place

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