Customer Service Management

K.D. Gipson

*** ***** **** * *********, Al ***** u 513-***-**** u ********@*****.***

cell

Highly innovative professional seeking to become affiliated with a dynamic organization in a

Professional

Management/Project Management position where my related diverse background and qualifications will

Objective

assist your company in achieving your overall goals and objectives.

Qualificatio Record of top performance including experience, formal education and achievements in project

management, finance consulting, staff supervision, training, quality control, risk management,

n

marketing management, process improvement, documentation management and implementing

Summary

policies and procedures.

Team player who collaborates closely with clients, co-workers and management to achieve stated

objectives.

Highly skilled in identifying issues and developing successful approaches to resolving problems

and providing direction.

Strengths include excellent leadership, organizational and multi-tasking abilities.

Proven ability to quickly grasp client needs and implement successful strategic plans.

Consistently received outstanding performance evaluations in all positions held.

Advanced computer skills: MS Project, MS Office, Word, Excel, PowerPoint and MS Outlook.

Southern University and A&M College, Baton Rouge, Louisiana

Education

Bachelor of Arts degree in Mass Communication.

EXAMPLES OF EFFECTIVENESS

Professional

PROJECT MANAGEMENT:

Experience

Commended on numerous occasions by employers and clients for efficiency in defining, communicating

and implementing clear vision for diverse projects.

Developed and implemented successful tracking systems resulting in automated performance reports for

cycle time, on-time performance and 60% reduction in cycle time.

Spearheaded Process Management and Service Level Agreement Development resulting in the

implementation of continuous training/mentoring process to facilitate development of employees and

clients.

RELATIONSHIP MANAGEMENT/CLIENT RELATIONS:

Easily established and cultivated professional relationships with clients, co-workers and senior

management to achieve stated project objectives.

Facilitated weekly conferences with Reset Account Managers, Project Coordinators and Implementation

and Planning Managers to develop operational strategies to achieve project goals and objectives.

SALES/MARKETING MANAGEMENT/CUSTOMER SERVICE:

Consistently achieved 92% in ancillary sales of rental insurance coverage and vehicle upgrades.

Initiated and implemented customer survey template that increased customer satisfaction from 48% to

98% in three months.

Analyzed and launched mentor program for new associates to improve their skills in answering phones

and drastically reducing number of performance issues.

Training

Assisted with the training of new associates, vendors and merchants on the QuickBase operating system.

Aided new employees with company procedures, functions and departmental rules through the use of

PowerPoint presentations and conference calls.

K.D. Gipson Page 2

HOME DEPOT, Atlanta, Georgia

Employment

Merchandising Project Team Leader, (November 2009 - Present)

History

Merchandising Project Coordinator, (November 2007 - October 2008)

ENTERPRISE RENT-A-CAR, Cincinnati, OH

Management Assistant, (December 2005 – November 2007)

Management Trainee, (February 2004 - December 2004)

BELLSOUTH COMMUNICATIONS/CINGULAR WIRELESS, Mobile, AL

Customer Service Assistant Manager, (October 2000 – February 2004)

Personal Salary negotiable.

Available immediately.

References Excellent personal and professional references will be provided on request.

Acted Adapted Began Combined Composed Conceptualized Condensed Created Customized Designed Developed Directed Displayed Drew Entertained Established Fashioned Formulated Founded Illustrated Initiated Insti tuted Integrated Introduced Invented Modeled Modified Originated Performed Photographed Planned Revised Revitalized Shaped Solved Administered Analyzed Appointed Approved Assigned Attained Authorized Considered Consolidated Contracted Controlled Converted Coordinated Decided Delegated Developed Directed Eliminated Emphasized Enforced Enhanced Established Executed Generated Handled Headed Hosted Improved Incorporated Increased Initiated Inspected Instituted Led Managed Merged Motivated Navigated Organized Originated Overhauled Oversaw Planned Presided Prioritized Produced Recommended Reorganized Replaced Restored Reviewed Scheduled Secured Selected Streamlined Strengthened Supervised

Contact this candidate