Customer Service Supply Chain

JEFFREY A. KOZEL

**** ******* ****

Montrose, MI 48457

Phone: 989-***-****

Cell Phone: 810-***-**** Email:

*******@***.***

Objective

Obtain a full-time position Supply Chain Management, where I could put my education and

numerous years of experience to work.

Education

April 1992 – B achelor or Business Administration Major: Marketing

• The University of Michigan – Flint, Flint, MI

Experience

2009-Present L ogistics, Materials & Purchasing Coordinator

Microposite, Inc. 20 Corporate Drive, Auburn Hills, MI 48326

Planned and managed the orderly flow of materials to achieve optimum inventory levels, expected

customer service levels, and manufacturing efficiency (JIT Manner); negotiated pricing / contracts

with vendors and freight carriers; developed and maintained supplier base to ensure flexible, reliable

and cost efficient supply chain; created systems and procedures for effective operations in

purchasing, materials and logistics areas; developed procedures to forecast and monitor all inventory

and supplies; maintained office, production and shipping inventories; scheduled production to

efficiently supply customers; scheduled all raw material deliveries and finished goods shipments with

100% accuracy and on-time delivery; shipped finished goods and received raw materials (fork truck

certified); and supervised local associates in materials and logistics areas.

1 994-2009 E xecutive Administrative Assistant / Office Manager /

C ustomer Service Representative / Purchasing / Shipping & Receiving Clerk

G enesee Polymers Corporation G-4099 S. Dort Hwy., Burton, MI 48529

Supported the President and Vice-Presidents’ daily functions; managed multiple calendars;

scheduled contractors, appointments and meetings; took meeting minutes; effectively delegate

responsibilities among office and plant personnel; assisted with all aspects of Human Resource

Department; maintained and updated customer databases; completed Sales Order, Invoice and

Shipping Paperwork for all U.S. and foreign sales orders for chemical products; provided chemical

price quotes; placed follow-up calls to customers to initiate sales and maintain customer relations;

processed and maintained accounts receivable; planned and managed the orderly flow of materials

to achieve optimum inventory levels, expected customer service levels, and manufacturing efficiency

(JIT Manner); developed and maintained supplier base to ensure flexible, reliable and cost efficient

supply chain; created systems and procedures for effective operations in purchasing, materials and

logistics areas; ISO 9001-2000 Document Controller; Member of ISO Management Review Team;

updated Material Safety Data Sheets, Product Literature and competitive product pricing; maintained

office, production and shipping inventories; packaged chemical orders, including hazardous

materials (DOT and IATA Certified); scheduled all finished goods shipments with 100% accuracy and

on-time delivery; shipped and received chemical orders (fork truck certified).

Experience (Cont.)

1 993-1994 H ead Operational Impactor

Mervyn’s Department Store 3285 S. Linden Road, Flint, MI 48507

Managed team members toward goals; retrieved, interpreted and maintained computer Inventory

Control; generated reports; supported Operation Manager’s daily functions; completed all incoming

and outgoing material transfers; delivered quality service to all customers; controlled all retail price

changes.

1987-1993 Salesperson

Picway Shoes G-5364 North Saginaw Street, Flint, MI 48505

Maintained client relations; prepared work schedules; transported bank deposits; inventory control;

operated IBM-POS terminal.

Skills

Software Proficiency:

Able to demonstrate advanced skills in utilizing a variety of common, as

well as proprietary software solutions for the Windows based personal

computer

• Microsoft Office Professional (i.e. Word, Excel, Outlook…)

• SBT Pro-Series, proven and professional accounting software

• Telemagic 4.0, manages business contact information and is a relational contact and

activity management system

• Fishbowl, Inventory Management software

• Fusemail, Internet based Email

• Adobe 8.0, scanning and documentation manipulation

• Harvard Graphics presentation and graphics manipulation suite

• Corel Flow, flowcharting utility

• Corel Draw, advanced graphics manipulation software

• Scansoft’s Omniform / Omnifiller e-forms solutions

• BASIC & Pascal 5.5 programming applications

• Shiphazmat, IATA Dangerous Goods paperwork preparation

• Shipping Solutions, export paperwork preparation package

• UPS Shipper, online supply ordering, tracking and pickup scheduler

• Fedex Shipper, online supply ordering, tracking and pickup scheduler

Hardware Proficiency:

Able to demonstrate a working knowledge of standard office peripherals

including fax machines, printers, scanners, and Windows powered work

stations.

Licenses / Certificates:

• Fork Truck Licensed.

• IATA & DOT Certified.

Contact this candidate