Sales Customer Service

Michelle Louise Klein

*** ******* **** *****

Edmond, OK 73012

Phone: 405-***-****

E-mail: **********@*****.***

OBJECTIVE

To acquire a sales position with a well established firm where I can apply my

work experience and be an asset to the company.

SUMMARY OF QUALIFICATIONS

Dependable, hard worker, reliable, and detail oriented with 18 plus years of

Sales & customer service experience, internet sales, team & relationship building,

conflict resolution, account & file maintenance, data entry, computer use, & phone

duties. Follow directions thoroughly, team player, with the ability to work well with

various personality types, and with the ability to work independently with little to no

supervision. Leadership and management skills and abilities. Basic computer

skills in Outlook, Word, Internet, and Windows. Willing to learn new things to

grow with a company offering advancement opportunities.

WORK EXPERIENCE

Business Development Lead Coordinator (11/2007 - 5/2009)

Bob Moore Auto Group, Oklahoma City, OK

Internet sales, building business by initiating & receiving phone calls &

responding to internet generated leads from customers, setting appointments,

updating records & entering customer information into the system, maintaining

email & phone follow-up schedules for customer base, followed written

documentation & sales procedures, completed tasks in a timely basis,

consistently exceeded sales goals.

Sales Assistant (11/1999 - 3/2007)

Reynolds & Reynolds, Oklahoma City, OK

Inside sales, customer service, assisted field sales reps, conflict resolution,

computer use, team building, phone use, filing & gathering data, ascertained the

needs of the customer, maintained knowledge of current sales, products, &

promotions, computed sales prices & maintained sales records, consistently

surpassed sales goals.

EDUCATION

Bachelors Degree

University of Central Oklahoma Edmond, OK Graduated B. A. Degree in

Psychology

ADDITIONAL QUALIFICATIONS

Honors

Beginning Experience board member & volunteer, 2004 - 2007

Dean's Honor Roll member, UCO, 1990 - 1994

Teenline Volunteer, 1991 - 1993

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